Staff friendly & helpful
Staff friendly & helpful
Staff friendly & helpful
I'm disappoint in the seed it is slower than my BT.
Hassle free installation, managed to use an existing entry point into property reducing setup time. Finish on the external wall neat and tidy. Great service, great installation staff and great connectivity speeds.
Good fast and professional installation
The installation was very professional. I have now gone from 20mb to 1gb. Wonderful!!
The whole process from start to finish was well communicated, speedily carried out and the connection was carried neatly and tidily. All the personnel I encountered were polite, tidy and informative. I would totally recommend GoFibre to anyone.
A delayed good install after a false start, my high level installation done very quickly with the cables clipped on my preferred route.
Our transfer to Go Fibre has been exceptionally smooth and efficient. From the initial survey, the laying of the external cable to the internal instal and set up. The whole process has been excellent. The customer service was excellent in answering any questions we had. The go fibre engineers were very helpful, they explained what they would do and assured us that we would not know they had been there. They were spot on. Fibre cable laid with no issues and everything was left immaculate. Mike, who came to connect us to go fibre was polite, very knowledgeable and very efficient. He explained what would be our best option in our house and what he would need to do and cracked on with the job. Mike also explained to us oldies how it all worked and helped us to connect our mobile phones and tv. A godsend! Overall we are very happy with the service we received from GoFibre especially thankful to Mike today for his knowledge and help.
Very good service
Excellent Engineer
Between The Fibre Optic Cable Being Laid And The Instalation Of The Router And Box And The Cable Being Routed Into My House Was A Very Smooth Operation Professionaly Done And No Hickups Worked As Soon As It Was Connected And I Had No Complaints About The Whole Process A Job Well Done.
The communications from initial contact upto the day of installing has been very effective. The ease of switching too was made simple by the salesperson. The actual installer was superb. Very professional, knowledgeable and polite. Great guy….
Arrived on time. Very helpful. Helped me to get my furniture back in place
To begin with the GoFibre engineer arrived early which was a hit so I could make more use of the rest of my day. The whole installation process went smoothly less than an hour and a half duration. He was was very methodical in checking the download & upload speeds in various parts of the house. After switch-on the speeds were achieved relatively quickly, I was very impressed by the whole process, the work was very professionally carried out and I was glad I opted for GoFibre.
Set up from start to finish all went well
Engineer was very professional was very neat in his working and took away empty boxes etc.
Great service!
The technicians arrive on time and took no time at all to start the installation. I thought that they were all very professional in their work. In no time at all my new system was up and running. Vert satisfied with the work carried out.
Excellent information flow. Very efficient and timely installation from a very competent guy.
Although I .recieved poor service e from the engineer Amber from the sales team has been fantastic. She has gone above and beyond to ensure I have Internet in every room and visited on a number of occasions to help
Based on analysis of 5 reviews rated 1-2 stars for GoFibre Broadband
“Deeply frustrated that a lack of available installation engineers has resulted in me paying through the nose for two...”
“Extremely frustrating trying to connect devices”
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GoFibre Broadband is a telecommunications company offering ultra-fast full fibre broadband services to both residential and business customers across Scotland and Northern England. The company focuses on providing high-speed internet solutions that cater to the needs of various users, including those engaged in online gaming and remote work. With services that include advanced router options, enhanced Wi-Fi solutions, and comprehensive support through a dedicated help hub, GoFibre aims to ensure reliable connectivity for its customers. The company also promotes local broadband packages, making it easier for potential customers to find suitable options based on their specific locations. GoFibre is committed to enhancing digital experiences and contributing to community connectivity through initiatives like Project Gigabit.
0 months ago
Friendly, informative installation engineer. Worked fast and service activated in around an hour total.
0 months ago
The engineer was very friendly and informative. He worked hard and had everything done tidy and efficiently. Everything working well.
0 months ago
They kept me informed all the time, the engineer was polite and told me exactly what he was doing, each step of the way.
GoFibre Broadband receives overwhelmingly positive feedback for its efficient service and friendly installation team. Reviewers consistently highlight the quick installation process, often completed in under an hour, and commend the professionalism and politeness of the engineers. Many customers appreciate being kept informed throughout the installation, which adds to their overall satisfaction. However, some complaints arise regarding the availability of installation engineers, leading to delays that have frustrated a few users, particularly those facing high costs from their previous ISPs due to these delays. Additionally, there are concerns about the quality of the provided equipment, with one customer noting that the router's Ethernet ports are subpar for fibre connections.
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