Globe Car & Truck Rentals Reviews

Great service, price and team. I'm very lucky to do business with Globe.

Très bonnes expériences avec Global petite Italie les trois fois où j’y suis allé. Serviables et efficaces à chaque fois, je recommande cette succursale.

Je fais une réservation lorsque je suis arrivé sur le lieux, la personne impose une autre voiture différente de ce que j'avais réservé. J'ai retourné la voiture le 02 mai rempli d'essence(il aurait dû me rembourser pour l'essence), la réceptionniste a inspectée le véhicule devant moi et m'a signalé aucun défaut. deux heures après, je viens de recevoir un message me disant que je les dois $44,67. j'ai appelé pour demander c'est quoi ce message, le téléphoniste ne savait pas quoi répondre et m'a transféré à un autre qui disait que c'est à cause des dommages et a rectifié sa réponse quelques minutes après pour dire que j'avais dépassé la limite autorisé, je fais savoir que le véhicule a été inspecté devant moi et pourquoi la réceptionniste ne m'avait pas avisé de cela devant ma présence. la personne a raccroché. J'ai rappelé pour parler avec un superviseur, mais la personne qui répond a encore raccroché. C'est une expérience désagréable et je crois que c'est une forme d'arnaque déguisé. J'intenterai une poursuite en justice contre la compagnie et je ne recommanderai pas cette compagnie à personne.

It takes very long to get out with the keys in the hand, there was a lot of unexpected charges etc.

En vacances à Montréal, nous avons décidé de louer une voiture pour aller faire un tour dans cette belle Province du Québec. La voiture que nous loue Globe Car Petite Italie est correcte. Cependant : 1. Le kilométrage prévu est de 250km/jour, étonnant pour une grosse routière, il faut donc payer un pour obtenir 500km supplémentaires, la locations n'est donc pas forcément moins chère que les concurrents.... mais bon. 2. La fiche précisant l'état du véhicule indique seulement une petite rayure sur la portière droite. Lors de notre propre contrôle, nous en détectons 2 autres que nous signalons immédiatement à l'agence. L'agent ne prend même pas la peine de se déplacer et nous dit " prenez une photo et envoyez nous ça par mail" .... Pas très pro tout ça ! 3. Arrivés à Trois Rivières le témoin d'alerte moteur s'allume. Ce n'est pas un témoin anodin et, ne voulant pas prendre le risque d'abîmer la voiture, j'appelle l'Assistance Auto. Alors là, grand moment, je tombe d'abord sur une personne, très aimable au demeurant, qui après avoir pris note de mon appel me met en attente et me dit "Ça ne va pas être long". Au bout de 10mn environ, voyant le temps passer et probablement ma facture de mobile augmenter (je suis en itinérance), je raccroche. Personne ne me rappellera. Je rappelle une heure plus tard....pas de réponse. Après 3 autres rappels en en vain, je tombe enfin sur un agent qui me dit " pas de problème vous pouvez rouler, c'est juste la lumière du témoin qui ne fonctionne pas correctement". BOn! Cette petite histoire m'ayant couté prés de 33CAD de téléphone, j'envoie un courriel à Global car me demandant le remboursement de ce surcoût téléphonique. Voici la réponse : "Bonjour, Nous avons plusieurs moyens pour nous rejoindre qui ne coutent rien, soit par courriel. Nous espérons que la situation avec le véhicule va bien! Cordialement," Cette personne se f... littéralement de ma g.. Bilan, par correction j'ai cherché à notifier un problème à Global Car, qui aurait pu leur couter très cher si la panne moteur était bien effective, mais aucune considération de leur part ni aucun petit geste commercial. Moralité : La prochaine fois que cela m'arrive, je ne m'occupe plus de rien. Si le moteur casse, hé bien tant pis. Je viens de lire votre réponse. Quelle mauvaise foi! Effectivement compte tenu de la difficulté à obtenir vos, services d’assistance et le coût téléphonique cela allait générer, j’ai demandé un geste commercial. Je comprends bien que vous n’alliez pas me proposer de prendre tout les frais à votre charge, mais un tout petit geste de votre part aurait été apprécié, en tout cas pas la réponse par mail que vous m’avez envoyée. Pour ce qui est de l’envoi de SMS mails etc.... sachez que nous n’allions pas passer la journée à chercher le moyen de vous contacter. Nous avons autre chose à faire. Nous avons perdu déjà une heure à tenter de vous appeler, l’examen des communications vous le confirmera, et c’était suffisant comme cela. Enfin, vous menacez de ne plus me louer de véhicule à l’avenir. Rassurez-vous, j’avais déjà pris la décision de ne plus avoir affaire avec vous.

J'ai loué un camion chez Globe pour 3 jours pour faire un déménagement. Le service était super rapide et le personnel de était très amical. Ils ont expliqué clairement le processus de location et ont répondu à toutes mes questions. Le camion que j'ai loué était en excellent état, propre et bien entretenu. Il était également spacieux et a pu contenir toutes mes affaires en un seul voyage. Le processus de retour du camion a été tout aussi facile. Le prix était moins cher qu'ailleurs! ils facturent par jour et non pas par heure! J'y renviendrai certainement!

I recently booked a minivan from Enterprise, but they cancelled on me F! I had no choice but to try this Globe company. I've noticed that there are some negative reviews online from others who have had a bad experience with the same company, but since I was renting for 2 weeks I didn't want to get a bad deal - the savings was over $380! A big deal for me... When I picked up the car, I took pictures of all the panels to protect myself. Strange enough, they encouraged me to do that which gave me a sense of relief. I was given an upgrade to an 8 passenger minivan even though I booked a 7 passenger, it had low miles and smelled new and clean. Again, I did a thorough inspection before taking the car and made sure to document any pre-existing damage (photos!!). This ensured that there were no surprises when it came time to return the vehicle. I filled up with gas and returned... I took pictures again when I parked the car... nothing went wrong and frankly the French girl who served me was pleasant. This got me thinking, people writing reviews on here out of frustration for whatever which kind of explains the low rating. I saved lots $$$ and will check them out next time I need a car.

La succursale (Petit Italie) est top! Je suis navré que la review soit mauvaise mais c'est dû à l'administration globale de l'entreprise. J'ai fait 2 excès de vitesse et pour cette raison j'ai été blacklisté à vie. J'étais un client fidèle, qui louait régulièrement des véhicules. Je n'ai jamais vu des pratiques pareilles.

There is no accountability or customer service whatsoever. I do not recommend this company at all as they will be rude to you and completely abandon you if any issues arise, which seems very likely based on my experience and their other reviews.

Ce sont des voleurs. Je vous passe les détails car j’ai déjà passer trop de temps à me battre pour essayer de ne pas payer 800$ de réclamation tombé du ciel, 2 mois après avoir loué un véhicule. Évitez, surtout si vous êtes étrangers (ces gros laches n’hésiteront pas à vous plumer) Je parle de l’agence de Montréal - Berri UQAM

The low star reviews are accurate! Despite the comments I took a chance to rent here. I rented online a 7-seater from the St-Constant location. Again, having read the poor reviews, I took the liberty to mention in my reservation to kindly ensure the vehicle was ready upon arrival as I was tight for time. The reservation passed and was approved To help chances further, I did the preregistration of my reservation in the morning. The reservation passed and was approved And then, just to be safe, I called the office 1 hour before pick up to see if it would be ready ..... only to be told that they do not have any vehicles of that size available!!!! 1 hour before my pick up and they NEVER even attempted to call me Horrible service and if I could give a negative star, I would!

I took a car from them a geep wrangler and the car was simple as “broken” a weird word for a rented car but unfortunately that was the situation never take from them a car even for free you’ll never know what’s coming up

1. Employees charge hidden fees. 2. Employees make extra charge by mistake (it is their intention Believe me) 3. Employees never wear facial masks. 4. Do not clean the car inside because they SAID too many reservations so no time to do. 5. Waiting time 1-2hours although you reserved online. 6. No car at the last moment, but not sorry to the customers Do not expect Ethic/responsibility/education from the employees

Nous avons réservé un véhicule SUV depuis la France sur internet, pour le récupérer à l'agence de Montréal. Nous avions donné un maximum d'informations et téléchargé des documents afin de réduire au minimum le temps de check in sur place. Or à l'agence, nous avons fait la queue, car il n'y avait pas d'agent, et que de plus le système dit robot, était partiellement HS. Un agent par écran intermédiaire a dû nous appeler sur notre mobile sur une durée de 20 mn. Résultat , près de 20 € de surcoût. L'itinéraire étant relativement court, la location s'est effectuée en utilisant le plein déjà fait au coût du loueur (sans s'en quérir car nous leur faisions confiance), sans avoir à faire le plein lors de la restitution du véhicule. Au final, nous avons eu un gros surcoût complètement inattendu, avec un prix au litre quasiment 2 fois celui en station. Impossible de les contacter sur place après réception par email de la facture pour faire réclamation. Le téléphone sonne dans le vide....Le surcoût a été débité sur notre carte de crédit une semaine plus tard alors que nous étions de retour en France. Très mauvaise expérience sur le plan financier avec un sentiment d'arnaque très fort. Pour le reste le véhicule était très récent et a fait le job.

Once we got past the astoundingly bad customer service and hit the road, it was much better. Read on. I've rented from them before without a problem. The cars are totally fine, in my experience. The customer service isn't fine - read and see. I booked a car online for pickup at 7:00pm last Friday. This was to attend my late father's memorial service the following day, 450 km away. I arrived a bit late at 7:15, and the place was locked up and lights off. I took to my phone to discover that my next option would be 8am the next morning. Since "Plan A" didn't work out, then I turned to "Plan B": we'd be there at 8am sharp the next morning, and hit the road immediately. Arriving at Globe at 8:00am the next morning with kids and luggage in hand, there were two people ahead of us, and very soon came three people behind us. We all waited in the pouring rain and exchanged our misery at the situation, some saying this isn't the first time they've had a bad experience like this. We're all trying to keep ourselves and our luggage dry, without much success. At 8:20, a car pulls up and they scramble past us and open the place up, and start processing people. When I finally get out of the rain and to the counter at 8:45, I tell the staff member that I am annoyed that they're opening 20 minutes late. I am clearly frustrated but I am not yelling or anything. He bites back immediately: "do you want the car?!", and I say "yeah of course, but what's up with showing up 20 minutes late!?" He bites back again: "do you want the car?!". Basically, he's threatening me that he'll withhold the car from me because I am relatively calmly showing my frustration that he is 20 minutes late, while we've been waiting in the rain. And that's not even to mention not being able to get my car the night before. He explains that he wasn't even supposed to be there that day, and they were late because one of his colleagues was in an accident. Not sure if I believe him at all, and why are 4 staff showing up late all in one car at once, anyway? I finally get the car, plus a $20 'inconvenience discount' applied by the manager that overheard the transaction, and he specifically states that this is for the inconvenience relating to the 7:00pm closure the night before. Problem #2: he gives me the keys and sends me out to inspect the car on my own, as he moves on to the next customer. He explains to me that if I see any damage that isn't already on the visual damage report, I need to take a picture with my phone and immediately email it to the email address on the form. So the renter (me) can't just point the pre-existing damage out to the guy you've just been dealing with and have him add it to the damage report. Nope. Instead, you as the client need to take the time to email a photo of the pre-existing damage to an email address, before you leave the parking lot. If you don't do this, then when you return the car, the damage could later be attributed to you, since they otherwise had no record of it before. This is either the way Globe does it, or, the way they were doing it that morning because they were overwhelmed because they had (at that point) about 10 clients waiting outside in the rain. Finally, we hit the road at 9:10am, and I make it to my father's memorial service, pretty stressed out, and with minutes to spare. I went 120km/hr the whole way, because I had no choice. If I'd hit any kind of traffic at all on the 450km trip, I would have been late for the memorial service. Won't rent from them again. This place is run by a bunch of bro's in their 20's that clearly don't get it. Also- Globe - you can't offer a car pickup at 7:00pm on your online booking if the place will be closed shut 5 minutes later. Never again... Update: 10/22/21: Re: The company's response below. I agree it's not cool for me to mention "bro's in their 20's" but I was really annoyed by the service, and I apologize if I seemed ageist. I am sure there are many times when your guys work hard. However, I stand behind everything else. You think it's "overdramatic" to be annoyed because I had to stand in the rain with many other people while they were 20 minutes late opening, and I didn't get served until another 25 mintues later? There was plenty of staff, once they arrived and started processing the backlog. As for taking pics of damage and emailing them - in my experience with other places, you have an opportunity to walk around the car with someone and annotate it on a piece of paper. I was instead told that if I see any damage I have to email photos to an email address. There's a difference. You are downloading the reponsibility onto the client and making them do the work. It delayed my already super late departure by another 10 minutes. I am not the only client that was annoyed that morning, beleive me.

Nous vous déconseillons très fortement Globe Car. En arrivant à l’agence, Abdoulaye m’a averti qu’il n’avait plus la voiture de 7 places que nous avions réservé. Je lui ai donc demandé quelles étaient nos options et les solutions que Globe Car allait pouvoir nous proposer pour que nous puissions tout de même partir en vacances. Il m’a dit qu’il ne pouvait rien faire si nous n’avions pas une assurance personnelle. Lorsque je me suis plains du manque de service à la clientèle, Abdoulaye m’a dit que l’on se parlerait différemment si nous étions dans la rue et surtout qu’il se fouetait complètement de qualité de son travail. Il m’a confirmé par la suite que l’on pourrait avoir deux voitures mais qu’il faudrait payer une assurance sur chacune d’entre elles, ce qui a largement augmenté le prix final de la location. Nous avons donc payé $560 pour les deux voitures au lieu de $380 pour la voiture de 7 places.

The worst customer service! Rented a car online with confirmation. The next day, got a call at 8am from an agent saying that the car will only be available not at the reserved hour but later on. Cancelled my appointment and on my way to pick up the car, called in and was told by a rude customer service person that in fact, the car was not available and they had no clue when it will be there then he hang up on me. Called back and fell on manager and was told that there no car and to go back home. Spent thousands of dollars last year on rental at this place. Never again! They are the rudest most unprofessional business I have ever dealt with. Shameful! Avoid at all cost.

Globe car rental, a very bad, unpleasant and unreliable service, the cars are always misinspected they hand it to you with a sloppy wash half dirty but claims to be sanitized, they will exploit your credit card and your money and if you lump a tire of 60$ or even if you didn’t they make u pay 350$ for it after blocking a 1000$ on your card for 20 days and had already collected insurance fees on top of it. and sometimes they like to forget closing your contract then after 4 days they will freely deduct the amount from your credit card and when u call they tell you that you still have the car and they don’t know where it is!!!!! Whilst you had given it back, and you start asking yourself what’s next you’re gonna say I stole the car!!! and then it takes a week to reimburse the 300$ definitely a fishy and crooked business not to mention bad policies and bad management for 20 years and more and customers fall victims #cars #automotive #locationautoglobe #sales #customerserviceproblems #montreal #crookedcompanies #insurance

-I am appalled by my experience at the Villeray-Little Italy branch while trying to pick up my car in the morning. This was undeniably the worst customer service I have ever come across: -While our reservation was originally set for 9 am, I received a call informing me to come through at 10, because the car hadn't arrived at the branch yet (and washed). -After arriving at 10, the sales rep, Amir, "guaranteed" us that the car would arrive at 10:30 at the very latest. -This proved to be absolute nonsense, since at 11:30, nothing had changed. -I then justifiably suggested that we receive any sort of discount, which he counter-offered by compassionately paying us a cup of coffee at the McDonald's next door (I can't make this up). -At 11:45, the car that I had reserved never came, and the sales reps assigned us to another car that was parked in the lot. -I decided to go along with the transaction, but was unaware that a Visa credit was necessary to pay, thus we couldn't go through with the rental. -However, my Visa debit that wasn't supposed to work was still charged $300 dollars. -Amir assisted insisted that we come back with a valid credit card in the next 30 minutes, otherwise he would give the car to another customer, which is an astonishing demand because I had waited for over 2 hours in person for the car to arrive. -Even though I didn't get the car, since I didn't pay for the car rental, Amir didn't give me any guarantee that I would be able to see my deposit back on my account. -At least 6 clients were in similar situations as we were, also dealing with very delayed reservations. -All the while, Amir was very inconsiderate and disparaging with them as well, taking personal calls and belittling the fact that people had made plans, even yelling at a customer who mocked his proposal to cover a coffee expense as some sort of compromise. -I advise potential customers to avoid this branch at all costs... absolutely laughable

Bad experience not unlike others. Had rented the car for a week's drive out from Toronto to Ottawa 1. Informed on the morning of the day of the pick up that no car was available because the person before me didn't return the car. 2. They scrambled to find me a vehicle that had the ENGINE ERROR LIGHT persistently on. And told us it was perfectly safe to drive it 5 hours on the highway. And that if anything happened, there was complimentary highway assistance. Gee thanks for the free tow truck in the middle of nowhere! Would I take that chance, no way. Pros: Cheap, agents that do try hard Cons: Unreliable availability with last minute cancellations, cars with problems?