Alex

Nov 7, 2020

Unbelievably incompetent and rude customer service

-I am appalled by my experience at the Villeray-Little Italy branch while trying to pick up my car in the morning. This was undeniably the worst customer service I have ever come across: -While our reservation was originally set for 9 am, I received a call informing me to come through at 10, because the car hadn't arrived at the branch yet (and washed). -After arriving at 10, the sales rep, Amir, "guaranteed" us that the car would arrive at 10:30 at the very latest. -This proved to be absolute nonsense, since at 11:30, nothing had changed. -I then justifiably suggested that we receive any sort of discount, which he counter-offered by compassionately paying us a cup of coffee at the McDonald's next door (I can't make this up). -At 11:45, the car that I had reserved never came, and the sales reps assigned us to another car that was parked in the lot. -I decided to go along with the transaction, but was unaware that a Visa credit was necessary to pay, thus we couldn't go through with the rental. -However, my Visa debit that wasn't supposed to work was still charged $300 dollars. -Amir assisted insisted that we come back with a valid credit card in the next 30 minutes, otherwise he would give the car to another customer, which is an astonishing demand because I had waited for over 2 hours in person for the car to arrive. -Even though I didn't get the car, since I didn't pay for the car rental, Amir didn't give me any guarantee that I would be able to see my deposit back on my account. -At least 6 clients were in similar situations as we were, also dealing with very delayed reservations. -All the while, Amir was very inconsiderate and disparaging with them as well, taking personal calls and belittling the fact that people had made plans, even yelling at a customer who mocked his proposal to cover a coffee expense as some sort of compromise. -I advise potential customers to avoid this branch at all costs... absolutely laughable