10 months ago
Holly from the customer service team was brilliant and so helpful. I had a couple of queries regarding the transfer of tickets that I'd unfortunately had to sell, and she was a great help.
10 months ago
Love this company love what they do for elvis
10 months ago
Couldn't find the Email, with my concert ticket information. I contacted Gigantic Tickets help line, and within 5 minutes I received the original Email, and the ticket information I wanted. I think th... See more
10 months ago
Very quick response to my query, question answered fully👍
Holly from the customer service team was brilliant and so helpful. I had a couple of queries regarding the transfer of tickets that I'd unfortunately had to sell, and she was a great help.
Love this company love what they do for elvis
Couldn't find the Email, with my concert ticket information. I contacted Gigantic Tickets help line, and within 5 minutes I received the original Email, and the ticket information I wanted. I think the service from the helpline was outstanding.
Very quick response to my query, question answered fully👍
First and last time using this company. This has made me feel even more isolated than I already am as a disabled person. I purchased tickets to Ed Sheeran around 7 weeks ago via this website for ambulant seating, to which we had to wait for seating allocation, I have recieved my seating allocation today, 8 days before the event to find these seats are not disabled friendly at all. I don't understand how a website focusing on disabled ticket sales can do this? I have emailed (considering I literally got seat info today) to the response of being told "I'm really sorry, but unfortunately there are no alternative seats available for us to move you to at this stage. We were given a limited allocation specifically for seat changes, and all of these have now been assigned and finalised." within the space of hours. I have accessibility needs, I walk with a walking stick, I can't walk far, stand for long and have bad coordination when walking, I also have ibs which means I need to be close to accessible toilets and my seats are literally normal football stadium seats (too small for me) and in the middle of a row (anyone knows it very awkward to walk past people at the best of times, let alone me with bad balance and mobility issues) and I'll have people constantly bashing past me to get in their seats and I suffer with increased pain. I am beyond disappointed now as I'm sat debating whether I'm going to have to now cancel something I've been counting down for daily.
I have two ticket orders for the Stereophonics at Principality Stadium on July 12th. The website and app show no orders, even though I have confirmation emails. I’ve emailed multiple times and had no reply. I called the helpline and was told to email again — completely unhelpful. This is now urgent: I have medical needs that require advance planning with the venue, and I can’t do anything without the tickets. I’m extremely stressed and disappointed with the lack of support. Gigantic — please respond and resolve this urgently.
I was having issues with the festival organisers regarding purchasing extra child ticket. Upon contacting Gigantic I was in contact with HOLLY. She was brilliant. The prompt responses and follow up was superb. A1 service.
Emailed Holly at Customer service as I needed my order amending and she did it so quickly and all was sorted 10/10 service that!! Thank you Holly!
I am desperately trying to contact someone by phone or email about my tickets that I have not received for the stereophonics on the 11th of July. When I go to view my tickets it just says not yet available 😕
I am currently in the process of complaining but the team is being extremely unhelpful. My tickets for SMTown2025 were re-assigned due to a change of venue but was told that there were no other seats available in the arena to swap these to. Upon checking the o2 website turns out other tickets were available even the day before the event, but the team never replied to my follow up query until AFTER the event took place. Looking at other reviews I can see that they applied a different approach and others have managed to get tickets reassigned so it seems something had gone terrible wrong with my case. I would be absolutely avoiding buying tickets through them as I wouldn’t want to experience such poor customer service when I needed it the most.
I would like to say a Massive thankyou to Laura from customer services from Gigantic Tickets! I had mistakenly deleted my emails from booking tickets for the Phonics in Cardiff next week, I emailed regarding needing help. I had a very quick response from Laura who explained what I needed to do, as I had deleted the email where I would get my tickets Laura found what I needed and sent it to me asap, literally thought I had lost money/tickets but she sorted it really quickly, I cannot express how anxious I felt at the beginning but as soon as she was involved she sorted it out with absolutely no promlem. Thankyou again Laura and the Gigantic team keep up the good work not like other ticket sites thank god!
I wish to compliment Gemma Treece for her excellent customer service. I had deleted tickets to an upcoming gig by accident and Gemma helped me gain access to the tickets today very promptly & politely
I had trouble with my account, with confirmation emails and password reset emails not arriving so having no way to access my account. Thanks to Gemma Treece patiently trying various means to resolve my problem, it all got sorted out. She was amazing!
My experience after deleting my confirmation email to an upcoming gig . One person sorted it out in record time . GEMMA TREECE . A credit to your company . Well done Gemma, wish all customer service staff your like you . Thanks mark
Gemma delt with the refund quickly and with ease,the most straightforward refund I've ever had to do
I mistakenly bought tickets for a band I wanted to see ...but in the wrong city. On explaining the situation, Amy, who works there, advised me how the situation could be resolved, without waste. I bought tickets for London and the Manchester tickets were refunded. Problem solved. Thanks, Amy, for being so helpful.
I bought tickets for SMTown London through Gigantic and due to the organisers changing venues faced a few issues with ticket reallocation etc. Amy, the customer service manager dealing with my issues, was amazing! She dealt with my tickets swiftly and replied quickly to my emails with solutions that eased my worries. Thank you Amy for making a stressful situation so much easier!!
Amy was an absolute life saver today. I was a bit panicked when I transferred tickets to the wrong email address but she quickly and without fuss got everything sorted for me.
Amy at customer services informed me we had to be moved for sightiing issues what a great job she did keeping us together very helpful we are so happy with the service provided plus you get the tickets straight into the app which is easy to download and simple to use will definitely be getting gig tickets from gigantic again thanks
Amy went above and beyond in organising the reimbursement of my ticket fee upon the sudden passing of my partner. She was kind and empathetic to my situation
Based on analysis of 35 reviews rated 1-2 stars for Gigantic Tickets
“I always wondered if this was a scam imo and I now know the answer, absolutely appalling customer service”
“Avoid-my two children have come down with a vomiting bug the night before the Gorillaz exhibition”
“No phone number either, so you can't speak to a human / get an empathic response”
“Absolutely shocked and disgusted by the customer service after care provided by Gigantic”
“She has paid extra cancellation insurance so this should have been easy”
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Gigantic Tickets is a reputable ticketing platform that specializes in providing face value tickets for a wide range of live events, including concerts, festivals, theater performances, and sports. As an authorized ticket agent for major shows across the UK, the company offers customers access to tickets for high-demand events, ensuring a secure and transparent purchasing experience. Targeting music enthusiasts, theater-goers, families, and sports fans, Gigantic Tickets caters to diverse interests, making it easy for consumers to find and book tickets for their favorite experiences. The platform features a user-friendly interface, allowing customers to explore events by location, genre, and date, while also providing helpful resources such as order tracking and a comprehensive help center. With its commitment to customer service, Gigantic Tickets aims to enhance the event-going experience for its users.
Gigantic Tickets receives a mixed response from customers, with many praising the helpfulness of their customer service team, particularly Gemma and Amy, who are noted for their prompt and efficient assistance. Reviewers appreciate the ease of purchasing tickets and the overall service quality when issues arise. However, significant complaints emerge regarding the ticketing system, with several customers experiencing frustrations during the purchasing process and difficulties with refunds, especially in cases of illness. Many express disappointment over the lack of support when trying to navigate the company's refund policies, which some describe as convoluted and unhelpful. While some customers report positive experiences with claims and support, the overall sentiment reflects a notable dissatisfaction with the handling of ticket issues and refunds.
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