Gigantic Tickets
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Ongoing complaint
I am currently in the process of complaining but the team is being extremely unhelpful. My tickets for SMTown2025 were re-assigned due to a change of venue but was told that there were no other seats available in the arena to swap these to. Upon checking the o2 website turns out other tickets were available even the day before the event, but the team never replied to my follow up query until AFTER the event took place. Looking at other reviews I can see that they applied a different approach and others have managed to get tickets reassigned so it seems something had gone terrible wrong with my case. I would be absolutely avoiding buying tickets through them as I wouldn’t want to experience such poor customer service when I needed it the most.