Gigantic Tickets
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First and last time using this company
First and last time using this company. This has made me feel even more isolated than I already am as a disabled person. I purchased tickets to Ed Sheeran around 7 weeks ago via this website for ambulant seating, to which we had to wait for seating allocation, I have recieved my seating allocation today, 8 days before the event to find these seats are not disabled friendly at all. I don't understand how a website focusing on disabled ticket sales can do this? I have emailed (considering I literally got seat info today) to the response of being told "I'm really sorry, but unfortunately there are no alternative seats available for us to move you to at this stage. We were given a limited allocation specifically for seat changes, and all of these have now been assigned and finalised." within the space of hours. I have accessibility needs, I walk with a walking stick, I can't walk far, stand for long and have bad coordination when walking, I also have ibs which means I need to be close to accessible toilets and my seats are literally normal football stadium seats (too small for me) and in the middle of a row (anyone knows it very awkward to walk past people at the best of times, let alone me with bad balance and mobility issues) and I'll have people constantly bashing past me to get in their seats and I suffer with increased pain. I am beyond disappointed now as I'm sat debating whether I'm going to have to now cancel something I've been counting down for daily.