Georgiapower Reviews

Had an issue with estimated readings that resulted in a huge catch-up bill. Took several calls to get it sorted out, but they did eventually adjust it fairly. The actual service delivery is solid, just wish the billing was more consistent.

Georgia Power has been my electricity provider for over 8 years and I've rarely experienced outages. The online portal makes it easy to pay bills and track usage. However, when I do need to call customer service, the wait times can be quite long, sometimes over 20 minutes. Overall satisfied with the reliability of service.

The service is reliable but the rates seem to increase every year. I understand inflation but it's becoming difficult to budget for utilities. The customer service representatives are helpful when you can reach them.

Been a customer for 15+ years with very few complaints. Power outages are rare and usually restored quickly. The budget billing option helps with managing monthly expenses.

The service itself is fine, but trying to reach a human through their phone system is incredibly frustrating. The automated system loops you around and rarely connects you to the right department. Online chat is much more effective.

Never had major issues with outages or service quality. The infrastructure seems well-maintained in my area. My only gripe is that the rates are among the highest I've paid compared to other states I've lived in.

Love being able to monitor my energy usage in real-time and pay my bill instantly through the app. The interface is user-friendly and I get helpful energy saving tips. Makes managing my account so much easier.

Participated in their home energy audit and received great recommendations for reducing usage. The auditor was knowledgeable and professional. Implemented their suggestions and saw a noticeable decrease in my monthly bill. Wish more people knew about this program.

After the recent hurricane, our power was restored within 24 hours. The crews worked around the clock and kept us updated through their app. Very impressed with their emergency response.

Tried to get information about their solar programs but the process was confusing and the representatives weren't very knowledgeable. Eventually went with a third-party installer. They need to improve their renewable energy options and education.

Moving to a new home and getting service connected was straightforward. The technician arrived on time and was professional. Only complaint is the deposit requirement was higher than expected for new customers.

Power went out during an ice storm and was restored in just 6 hours. The linemen worked in dangerous conditions to get everyone back online. Truly appreciate their dedication to keeping the lights on.