General & Medical Reviews

I had a terrible experience with this provider. After spending so much money per month, I contacted them to discuss my mental health. It wasn’t covered for 1 year after being with them, and they have a “free service” which is basically a call centre. After speaking to 5 agents and having to repeat my distress I was told that I couldn’t be helped as I would need more support. They then provided me with contacts of other organisations who could support but by this time I was exhausted and had, had so many rejections and no empathy that it genuinely made me feel worse. At every occasion they avoid paying anything. Their cover is expensive but comes with so many clauses that will mean you will never get your monies worth. Their “elite” package is far from, and despite having incredible GP’s who are attentive, they themselves do not support you in your recovery. I contacted them about an issue and they asked if I had ever experienced it before which I had some years prior but in a different capacity. They cited this as being a pre existing health issue, despite it being something I had experienced more than 5 years prior and refused to provide me with an examination. As frustrating as the NHS, find a good doctor who cares and try out your odds there. I have had a way better experience. Companies like this are disgusting for allowing customers to have a false sense of cover, I will be cancelling now. Try Bupa.

They avoid paying out or covering you at every possible opportunity. I have the highest possible cover with them paying approx £180 per month on a joint policy with my partner and every time we’ve tried to make a claim or access their treatments, I am met with excuses or policy fine prints so they can avoid paying. BE AWARE their dental repayment policy - you get £400 per year but max for each individual treatment is so low it’s not worth it- e.g the max price they’ll cover for an x-ray is £10.

Awesome first experience with the company….. I’m a new client and was amazed how quickly Jemma Allen helped to get this sorted out within hours of contacting her … let’s hope it will always be this quickly and simple to deal with your team … would highly recommend you .

Harassment and forced sales tactics are their only real policy from what i can see. Went ONLINE and filled out the form for an ONLINE quote- this was the only provider I checked, since then- I’ve had around 15 calls from various companies, and emails from this company trying to convince me to get insurance with them. Borderline harassment

Easy to deal with, no long forms but helpful named staff. Understood my needs and we’re not trying to push a more pricey policy or upsell

Helpful and friendly assistance from Matt with whom I discussed my renewal options.

Easy and Quick to set up.

Guided me through the whole process

Stay away! It's all fine as long as you pay your premium but when you need to make a claim, there seem to always be reasons for them not being able to help you. They put it down to my level of cover, but they never once offered me an upgrade more suited to my needs. Also, the "Senior Client Relations Coordinator" takes days to reply to your emails with zero empathy and zero sense of urgency whilst you are in pain and need treatment! Save your money

My needs were met promptly, professionally and politely.

Straight forward process Staff very helpful and not pushy

Could not have asked for a better provider for my healthcare, made my first claim on the policy and no hold ups or delays like I’ve had with other insurers in the past. Thank you for the quick responses and your straight forward manner.

Very fast to respond and very professional

prompt response and action -also you were haapy to deal with my partner as I wasnt well enough initially to be able to handle

The speed of response and the expertise of Kelly, their client relation coordinator, together with her proactive thoughtfulness makes dealing with this company unusually pleasant. This a rare experience for dealing with a company in the sector which is frequently hamstrung by technical issues and unintelligible underwriting criteria. Well done General & Medical - and, of course, Kelly!

Awful, constant chasing and delays but the worst is they land you with a bill after 4 months of no contact saying that the hospital you chose from their approved list is only 75% contribution!!! Absolutely no explicit written or verbal communication before or during treatment regarding potential payment for your hospital choice...just a bill at the end. Murky processes, unclear & insufficient information....absolute disgrace. If you experience the same, please write a review to warn others and complain. The FCA is clear on this topic so please refer to their 6 customer outcomes in particular Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale. If you don't get any joy with the Company then complain to the Ombudsmen; it may be the only way to force these companies to improve and to do the right thing.

Michael Sherman was great in applying the discount for me and confirming my application by email. Everything was effortless !

Very professional company.

I have been a member for 2 years and recently needed to use the insurance for a small surgery. The claims team were great and the process was simple and easy. I am now recovering well. Thank you to General and Medical as I would have been waiting 12 months on the the NHS.