General & Medical Reviews

If I could give no stars I would. I raised a claim relating to an urgent referral 2 months ago and am still waiting for a response. The consent form that they provided for me to send to my GP is unclear and badly worded leading to a long delay in getting the information. My GP surgery has confirmed receipt of the consent form and are awaiting the request for information. General Medical maintain that the consent form is the request! I feel like piggy in the middle and I'm getting nowhere. General Medical have not been proactive throughout the claim process. When I have requested an update their emails to me have been rude and abrupt. One email even implied that I'm stupid or a liar! It feels like they are deliberately creating confusion and delays to avoid paying out. I strongly suggest spending your money elsewhere. Edit following the standard response received from General Medical: I have been in contact with General Medical using those contact details many times and received the abrupt, unhelpful responses referred to above. With other insurers the process of me giving consent and them receiving access to my online medical records is all electronic and happens in a matter of minutes/hours. Two months is a ridiculous amount of time for this process to take and the delays are all caused by General Medical's unclear forms and lack of guidance/follow up.

Very slow to respond to claim requests, took two weeks for a physio request which was then declined by the underwriters anyway. Left and moved to BUPA who respond to claim requested within 24 hours regardless of the outcome.

I had a fantastic experience overall! All my questions were answered quickly, and the claims team was extremely helpful throughout.

The claims team was incredibly supportive and made the entire process easy and stress free.

I honestly didn't expect the level of support I received. Everything was handled quickly and efficiently, beyond my expectations.

Sanum went over and beyond expectations. She turned round my claim quickly which meant i didn't miss out on an appointment. Everything was explained clearly and i was given all the relevant information

A big thank you to everyone involved! They transformed a complicated process into something manageable and straightforward.

Today's review reflects my satisfaction with Sanum in Customer Relations who has been both helpful and pleasant to deal with whilst dealing with my queries.

My experience was easy, friendly, and reliable.

The representative Jose Ramalhoso is the most helpful person, he responded to all my emails promptly and assisted me in all my enquiries

Excellent customer service and prompt and professional attention from Carole Gillis , she is a great ambassador for General and Medical

really quick at answering calls which is great as other company i was with took absolutely ages

Joséat General & Medical was so helpful, answering questions I needed answering related to my treatment, and what I needed to confer to G&N

One member of staff (Jose) has been especially helpful as I was widowed about 6 months ago.

The sales rep walked me through every detail and made me feel confident that I was in good hands.

Thank you Michael for your fantastic customer service.

Ethan was extremely polite and helpful and sorted out my renewal issue.

Making a claim initially felt complicated, but the team explained everything clearly and it made sense in the end

Ellie was so helpful and patient .. just the sort of person needed when we were worried about my husbands health . Thank you !