General & Medical
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Horrific response to a mental health claim
I had a terrible experience with this provider. After spending so much money per month, I contacted them to discuss my mental health. It wasn’t covered for 1 year after being with them, and they have a “free service” which is basically a call centre. After speaking to 5 agents and having to repeat my distress I was told that I couldn’t be helped as I would need more support. They then provided me with contacts of other organisations who could support but by this time I was exhausted and had, had so many rejections and no empathy that it genuinely made me feel worse. At every occasion they avoid paying anything. Their cover is expensive but comes with so many clauses that will mean you will never get your monies worth. Their “elite” package is far from, and despite having incredible GP’s who are attentive, they themselves do not support you in your recovery. I contacted them about an issue and they asked if I had ever experienced it before which I had some years prior but in a different capacity. They cited this as being a pre existing health issue, despite it being something I had experienced more than 5 years prior and refused to provide me with an examination. As frustrating as the NHS, find a good doctor who cares and try out your odds there. I have had a way better experience. Companies like this are disgusting for allowing customers to have a false sense of cover, I will be cancelling now. Try Bupa.