General & Medical Reviews

During a 24 hr "emergency2 Sanum pulled out all the departments' stops and sorted it out very very well And was charming about it..

As a Corporate Benefits Consultant, I work with a number of Insurance providers and would like to personally thank Damian (team leader). Damian has been invaluable helping with administration duties and claims of my clients and always performs tasks with efficiency and to a great standard. Thank you Damian!

Ethan provided outstanding customer service for myself whilst putting my sports insurance in place to give me peace of mind to go forward. He looked into my policy and got back to me in a timely manner whilst explaining insurance jargon in simple terms. I would highly recommend.

Was worried about a long wait but G&M got me seen by a specialist really quickly. That’s what you pay for.

Their service went above and beyond what I expected.

Knowing I have medical cover gives me such peace of mind.

Prompt response, issue resolved first time round. Really pleased with service.

The customer service team were friendly and highly professional.

I'm honestly so impressed with the level of care and efficiency. Highly recommend.

Every interaction I've had with G&M has been positive. Their staff are genuinely helpful and knowledgeable.

Here I am on day 8 after submitting my request to see a specialist via the claims portal and it still hasnt had a decision. G&M advise it might take 5 working days to have your claim processed... NOTHING takes 5 working days in the digital age. That harks back to postal mail . Imagine , if you were diagnosed with something really worrying, but believed your premium private health insurance would get you a scan or to see a Consultant within a week. Well it might do , but it won't be with General & Medical . Buck up your ideas General & Medical. If only you were as efficient in actually delivering your service as you are taking the money for it . (Late edit) after posting this review they responded at 17.15....funny that .

The team was incredibly patient with all my questions. They made sure I understood everything before I committed to anything, which was really reassuring.

My call was answered promptly Sanum, who answered the phone, was very helpful. She quickly understood the query and was able to provide answers and direct me onward to further useful sources of information. Overall, an unrushed, efficient service from a kind and pleasant person.

Got G&M cover maybe 18 months back. Had one small claim that needed sorting. Bit of a faff but it was paid out fine. Fair enough.

Switched over to G&M last year. Policy seems clear enough, covers what I need. Haven't used it but no complaints so far.