Review summary

Gate 1 Travel has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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D

DANETA

1 out of 5 stars
Don't Book

I have taken many big trips with Gate 1, I e. Japan, Africa, etc., however, I planned to do the trip for Thailand, Cambodia & Vietnam in January 2026, but now there's fighting at the border between Thailand and Cambodia, also there is a level 4- DO NOT TRAVEL by the Embassy. Gate1 refuses to give me my $600 deposit back because they said they have not cancelled this trip yet and is monitoring the situation. My thrill is no longer interested in being over there. Gate 1 will not even give a credit, with all my years of traveling with them. How unfortunate.

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DS

Dorin Stancu

5 out of 5 stars
Misunderstanding regarding visa inclusion

I booked the 16 days Egypt with Jordan tour. On the highlights page it said that Jordan visa is included. I booked my own flights so I called the agent to confirm visa situation. He told me that it is not, since I booked my own flight and airport transfer. He spoke to his manager and assured me this will be remedied by Gate1. After some back and forth emails and review left on this forum, a representative reached to me within hours, and let me know that I will be reimbursed for this due to the misunderstanding. Also, Gate1 will edit the highlights page to avoid future confusions. I changed my review accordingly to reflect this. I’ve had positive experiences with Gate 1 for 10 years. The quality of the packages offered and customer support deserve recognition

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ES

Esk Schilderwerken

1 out of 5 stars
Ik wil me geld terug oplichters!!

Ik wil me geld terug oplichters!!! Gister 800 betaald en slap excuus dat condor de reservering niet konden doorzetten !! Ikke bellen met condor...blijkt lulkoek te wezen!!! Ik ga aangifte doen en eis 10.000 euro schadevergoeding want deze reis was voor een condoleance!!! En nu kunnen we er niet heen omdat ons spaargeld erin zit!!!

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CK

Cynthia K

1 out of 5 stars
Gate1 has changed for the worse

This was my fourth trip with Gate1, and I was very disappointed with how they handled my reservation this trip. My family’s reservation was linked to mine, as I always do when traveling. They made no effort to book our rooms next to or even close to one another this trip. This was very upsetting. We were often in rooms on different floors, towers, or buildings. Something has changed with Gate1, and I'm very disappointed they had so little regard for our accommodations. I don't think I can trust them again with my family’s vacations.

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All reviews

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Showing 251 - 260 of 374 reviews
GH

Peru - Machu Picchu Tour AAA+ - Americo Romainville Tour Manager

I wanted to make sure this review of Gate1 and specifically our Travel Manager for the tour, Americo Romainville from Cusco, Peru. I just got back from our Machu Picchu / sacred Valley and Puno trip. Our travel manager was amazing. He was kind, very knowledgeable of Incan history and treated the group of 20 like family. During our stay he had to navigate and think quickly on his feet as a result of the Farmer strikes. He is a complete winner and regardless of anything that was thrown at him mad our trip remarkable. Thank you Gate 1 and specifically Americo Romainville.

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N

Gate 1 Discovery 15 Days Moroccan Allure

I have been travelling with Gate 1 since 2013 and so far this is the best trip i ever had. This time i was travelling with my husband, 4 classmates and we're all asians in our mid 70's . Thanks to Zouhar our tour manager, the trip was full of memories, fun, smooth and no complaints of arthritis pain from anyone. Zouhar give us an in depth description of beautiful Morocco,it's history, culture, food and friendly hospitable people esp. his tribe ,the Berbers. One incident i can give credit Zouhair for is his problem solving skill. I was not feeling well on our 11th day in Marakesh so i ask my husband to knock on his hotel room . In an instant he was in our room so i ask him to find me a technician to do a covid test as i can not take chances for inspite of my covid booster shots and previous negative tests we were roaming around without mask and the places we went to were crowded and maskless. Within minutes an ER doctor arrive in our room, did the test(thank God } the result was negative. My temp. is ok, but my blood pressure was too high, so he advise me to just rest and stay hydrated. We are all retired nurses except my husband so we are ready for emergencies,but not when the patient is a love one. I took my blood pressure pill and decided to stay in my room while the group went to Querika valley for the optional tour, and Zouhair did a video of the tour for me. We are now back in the U.S to difft. states and one from Canada but we can not stop talking about this memorable tour. Thanks Zouhair, for a job well done and Gate 1 for making me see the best of the world for less.

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AC

Flights cancelled because Gate 1 did not complete my flight reservation

I booked a trip with Gate 1 Travel to Brazil, Argentina and Chile with flight included on 11/25/2021 for 2 people. I selected the American Airlines flights which Gate 1 supposedly booked on my behalf. Today I called Gate 1 to confirm that seat arrangements were made for these flights and while the rep was trying to book seats, she discovered that the flights were canceled. I was never informed about this cancellation and was told by the rep that Gate 1 was not informed by American Airline and offered to put me on a different flight with Copa airlines, which I refused to accept because I am not comfortable traveling with this airline due to the bad reviews. I called American Airlines and was told that these flights were canceled because AA sent a note to Gate 1 informing them that (this ticket will be canceled if not ticketed by 04/02) and Gate 1 did not ticket it so AA canceled the tickets. First of all, I booked this trip 5 months in advance to make sure that everything will be handled in a timely manner. When I called back Gate 1 to inform them of what AA told me they said I have to wait for a manager to call me back to resolve this, because one was not available at the time and again I was offered another flight on Latam leaving 1 one day earlier which is an inconvenience as I would have to take another day off from work and book an extra night at a hotel. The flights that I was supposed to be on are still available with American Airlines and I would like Gate 1 to make arrangements to put me back. This is not a matter of my flight schedule changing. Gate 1 failed to book me on the flight that I requested when I booked my trip. I now do not have any flights for my trip that leaves in 2 weeks. I did not speak to a supervisor or manager at any point. I have been calling for 2 days now to speak to a supervisor or a manager. Every rep that speaks to me when I call the main line informs me that they cannot help me, only a supervisor can assist me and that all they can do is escalate my call to speak to a manger. Just today i was placed on hold for over 2 hours. Please have someone call me, my trip is in 2 weeks. I have used Gate 1 for many of my trips but this experience is very disappointing.

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S

Zero pre-trip service!

I was trying to contact them on the phone to get the bank details to pay by electronic transfer, and they kept on giving me an automated response!. I thne tried to call them and was told that I would need to hold for 3 hours on an international call! They also then said if I rang off, I would be called back on the number I was using. Half a day later, i'm still waiting. Awful service! I would rather I was told the truth then a lie! If I could give zero, rather than 1 star, I would.

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NL

OUTRAGEOUS CUSTOMER SERVICE

(1) Sent multiple emails over the course of 2 weeks to Gate 1 to find out how to pay them only to get a form reply each time which was no help whatsoever. Finally got to payment deadline day only to find out that I had to wait 3 hours on the an international call to get through. I think I should just cancel my trip. (2) Saw your reply. Unfortunately I had to book my trip as we were travelling with relatives who had just booked. Given that no one in customer services actually wants to engage with customers when we use your site to try to communicate, then I shall certainly be taking it up with your reps when we start the actual trip.

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LB

I loved my trip to Turkey.Weathet was…

I loved my trip to Turkey.Weathet was cold but not their fault.Our guide Dilike was amazing more like outstanding.

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MG

26 hours before our return flight we…

26 hours before our return flight we got an email with a change in our schedule, this means a completely different flight, and more than 12 hour later in our end destination. No call, no support, no other options.. they advised us to reach out directly to the airline, of course this worked also not and the airline was not able to help because it was booked via a third party. Lot of extra costs.. Really bad!

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K

Be sure you understand that their…

Be sure you understand that their "cancel for any reason" policy is just a future credit (minus $700) and extremely misleading. You'll never get your hard earned money back. Instead they'll make you file a claim with their travel insurance company and it basically covers nothing. Then you get to wait on hold for hours trying to cancel. They take 10 days just to give you the credit and no, you can't switch it to another trip right away. Terrible! When you cancel they penalize you and don't even give you the full value of the credit, even taking the $400 "cancel for any reason" back. Nice. Will be telling everyone I know, who are also avid travelers to avoid them.

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OS

Still waiting from December 2021 to get…

Still waiting from December 2021 to get refund wrote to VP Mark Kastner and senior VP Ilene Pipano and no response. We booked trip from our Parish Priest who has tred numerously to get refund

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ns

Seeing the people and gorillas in…

Seeing the people and gorillas in Uganda was a once in a lifetime experience. The safari through Queen Eliz. park was terrible. The guides did no tracking ahead of time and we saw nothing. Also the same for the chimanzee walk. We went too early in the morning while the chimps were still up in the trees.No tracking for this also. However, the gorilla trek was fantastic. We hiked 2 hours and then found a family of 13. Sat with them for an hour. Our guide, porters, trackers on the gorilla trek were A1 fantastic. The boat cruise was also fantastic. one of the highlights. There was not enough down time on this trip and it became a difficult experience to have 1/2 hour from breakfast (which was always late) to leaving. Forget going back to your bathroom. Also the tea plantation and some of the walks could be eliminated to give us time to relax in the beautiful hotels for one hour. The hotels were lovely and I wouldn't change a thing.The real negative was the $150 covid test that Gate1 provided. We met other companies and their tests were $60. This will make us consider our next trip even though we love gate 1. PS the people of Uganda are wonderful and we wanted to take home all of the children!! We loved their happy smiling faces.

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