Review summary

Gate 1 Travel has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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D

DANETA

1 out of 5 stars
Don't Book

I have taken many big trips with Gate 1, I e. Japan, Africa, etc., however, I planned to do the trip for Thailand, Cambodia & Vietnam in January 2026, but now there's fighting at the border between Thailand and Cambodia, also there is a level 4- DO NOT TRAVEL by the Embassy. Gate1 refuses to give me my $600 deposit back because they said they have not cancelled this trip yet and is monitoring the situation. My thrill is no longer interested in being over there. Gate 1 will not even give a credit, with all my years of traveling with them. How unfortunate.

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DS

Dorin Stancu

5 out of 5 stars
Misunderstanding regarding visa inclusion

I booked the 16 days Egypt with Jordan tour. On the highlights page it said that Jordan visa is included. I booked my own flights so I called the agent to confirm visa situation. He told me that it is not, since I booked my own flight and airport transfer. He spoke to his manager and assured me this will be remedied by Gate1. After some back and forth emails and review left on this forum, a representative reached to me within hours, and let me know that I will be reimbursed for this due to the misunderstanding. Also, Gate1 will edit the highlights page to avoid future confusions. I changed my review accordingly to reflect this. I’ve had positive experiences with Gate 1 for 10 years. The quality of the packages offered and customer support deserve recognition

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ES

Esk Schilderwerken

1 out of 5 stars
Ik wil me geld terug oplichters!!

Ik wil me geld terug oplichters!!! Gister 800 betaald en slap excuus dat condor de reservering niet konden doorzetten !! Ikke bellen met condor...blijkt lulkoek te wezen!!! Ik ga aangifte doen en eis 10.000 euro schadevergoeding want deze reis was voor een condoleance!!! En nu kunnen we er niet heen omdat ons spaargeld erin zit!!!

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CK

Cynthia K

1 out of 5 stars
Gate1 has changed for the worse

This was my fourth trip with Gate1, and I was very disappointed with how they handled my reservation this trip. My family’s reservation was linked to mine, as I always do when traveling. They made no effort to book our rooms next to or even close to one another this trip. This was very upsetting. We were often in rooms on different floors, towers, or buildings. Something has changed with Gate1, and I'm very disappointed they had so little regard for our accommodations. I don't think I can trust them again with my family’s vacations.

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All reviews

378 total • Write a review

Showing 241 - 250 of 374 reviews
AE

I agree with other people on this site…

I agree with other people on this site about the customer service. I have been on one other trip with Gate 1 and it was great and the customer service was great. I booked a tour in 2018 that we still have not been able to take. It has been cancelled by Gate 1 THREE TIMES. So here we are in 2022, was scheduled to fly out this morning and lo and behold Gate 1 called at 1pm yesterday telling me that my trip was yet again cancelled. No empathy, no solutions, no "I'm Sorry", nothing. I have had to scramble 3 times to reschedule airline flights for 5 people. I have spent hours on the phone with airlines(literally hours), and here we are, years later and still have not taken the trip. It's almost comical. As an advisory, NEVER assume that a Gate 1 trip will actually be a go, and don't have any expectations for their customer service. But the actual trip(once you get there) is very good. It's the company itself that sucks. Do not let the response fool you. This is a company that has cancelled on me at the last minute 3 TIMES for the same trip that I booked in 2018!!!!, each time I had already purchased airline tickets and have spent countless hours on the phone trying to rectify the situation. I want to add that the worst part of the situation is that never once have they apologized, acted like they cared at all and have NEVER tried to help me book another trip or work with me in ANY way. I would steer clear of this company and many like it, because no matter if you cancel or they cancel they will do everything in their power to keep your money and make it as difficult as possible to get it back and their customer "no" service is rude and unhelpful. Go to a smaller company or just do everything yourself is my only advice. These people are just too far removed from being human.

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DG

Gate 1 Travel to Morocco (May 21-28, 2022)

The POSITIVES - This is our 8th tour with Gate 1 Travel (8 Day Essential Morocco, May 21-28, 2022. Like all our previous tours with Gate 1 Travel, our expectations were met. Our Tour Manager Mohamed, the bus driver Fetah and tour assistant Aziz were all exceptional and helpful. Local tour guides at Fez and Marrakech were very knowledgeble and informative during our optonal tour activities. Hotels in Rabat, Fez, Marrakech and Casablanca were all centrally located enabling you to do further site seeing in your free time after you had arrived in your hotels. The NEGATIVES: 1) On our 2nd full day at our hotels in Barcelo Fez Medina and Novotel Marrakech respectively, housekeeping forgot to give us fresh supply of towels. We both have to call housekeeping and the desk to remind them that towels were not issued at all. 2) On our last breakfast day at Novotel Marrakech, the staff were not at all wearing mask. The worst is that one of the staff delivering baked items were not using a tong to transfer said baked items from his cart to the tray on the table but using his bare hands to do it. VERY UNSANITARY especially when this pandemic is still around us. 3) We had traveled with Gate 1 for the longest time and my wife and I had always been assigned seats together (an aisle and middle seats or window and middle seats at times) but not separately seating on middle sites on different rows. Talking to our fellow Gate 1 Travel passengers departing from JFK on the same flight (AT-201 Royal Air Maroc), a number of couples traveling together too were all separated and assigned middle seats. Why is it like this, is Royal Air Maroc trying to make money from seat change fees if the husband and wife travelers would like to be seated together. Luckily for us on departure day for JFK, we were able to seat together as the return flight (AT-200) was not fully booked at all. Thanks to the RAM agent at Casablanca who granted our request to be seated together.

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RΚ

Cannot get any help with reservation…

Cannot get any help with reservation 2074195. It's an easy fix but no one will step up and change my flight reservation. Instead they want me to have a 20 hour travel day when others in my group have a direct 10 hr flight. It's ridiculous how callous and indifferent this company is. Worst customer service in HISTORY. Travelers beware.

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ym

Hi travelers

Hi travelers. We did a nice Peruvian 12 days kaleidoscope trip. So happened that at Orlando airport in USA our baggage was delayed and two days were without our comfortable belongings. Our tour manager Mauricio Gomez coped perfectly with the problem and our baggage caught up with us in Cusco after 50 hours delay. Dear Mauricio, will you take our deep gratitude and respect for your care of tourist needs and problem. Mauricio treat tourists as a family, we used to hear from him Coca-Cola and answer Inca-Cola. Gate 1 performed all points of the trip. Definitely we will do other trip with Gate 1. Yuri and Luda, Russian Canadience may 2022

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B

Horrible travel company

Horrible travel company. Booked a trip with cancel for any reason insurance. Attempted to cancel 4 mos in advance due to health reasons and took 20 hrs on the phone, completing a application thru an entirely different company, and receiving only 50% of my paid funds. Have attempted to contact customer service by phone and email over 20 times and never received a call back. NEVER AGAIN. There are much better options available

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K

I recently completed my 4th trip with…

I recently completed my 4th trip with Gate 1 - this time to Guatemala/Tikal. It was an amazing trip as were all my others with Gate 1. Wonderful hotels, top notch tour guide and bus driver and another great group of travelers. I have my 5th trip booked to Thailand in March 2023 and cannot wait!

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DG

One good experience, one lousy experience.

I went on a Gate1 tour last year to the Baltic countries and it was a good experience, however, I have another tour scheduled for next month going to Kenya and Tanzania and I have a very bad feeling about this trip because the customer support has been non-existent. I’ve tried calling and get recorded messages to try tomorrow (and it’s 9am), or hold time is over 2 hours and then get disconnected. They have a Contact Us service on their web site which I have tried to use 4 times and no one replies. (You do get an acknowledgment of your e-mail message but no follow up.) Tanzania has a Yellow Fever vaccine requirement and I have had two doctors tell me not to get this shot because of my age. They filled out the International Vaccine card and signed it, but attached a note saying I should not get the shot. No one at Gate1 can tell me if that’s okay or I will get turned away at the border. So here I sit wondering if I am going to spend $10K on a trip and travel 2 days to get there only to get stuck at the Kenya border. When, by luck, a Gate1 agent called to tell my flight had been cancelled and they needed to schedule a new flight I was able to ask my questions, but got no answers, just an e-mail address for the Tanzania consulate. This is supposed to be the trip of a lifetime, but so far it’s just left me feeling anxious.

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JC

Credit toward future travel is minus $2300!!!

Now Gate 1 responds to my poor review with we are giving you a refund, (the credit toward future travel ) is for $3400 I paid 5700 . What a rip off , and I STILL can’t get anyone on the telephone.

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MM

The fact the Eagles Nest symbolizes Evil

The fact the Eagles Nest symbolizes what EVIL Hitler did and what it represents. People do NOT go to the Eagles Nest thinking/knowing the profit goes to charity. But wanting to admire where Hitler lived and did. That’s what Eagles Nest represent. Austrians are still to this day shame that Hitler was born there, as Germans are still in denial about what the Nazis did and how so many people turned their backs on NOT only the Jews, but Educators, Homosexuals, Artist, and so many more. With so much Racist Hate and Violence now days and with ALL that’s going on in America. I think you need to be more aware how it looks. In all my years of Travel, I’ve never met anybody wanting to see the Eagles Nest but wanted to see AUSCHWITZ- BIRKENAU. I’m not into politics but seems like when Madison Cawthorn posted a pic about seeing the Eagles Nest and being PROUD of The FUHRER, it shows how only NAZI Sympathizers, WHITE Supremist, and RACIST people would want to see the Eagles Nest. I’ve been on several tours with Gate 1 (also with many other Major Tour Companies) and most of the people are the tours were White (80%) with Asians (15%) Hispanics (3%) Blacks (1-3%) Ingenious Americans (LESS than 1%). Knowing what kind of people are on these tours makes me FEEL VERY UNCOMFORTABLE thinking that you are ONLY catering to White People and their WANTS. I’m Asian. My Adopted Parents were White, White Siblings, White Community, ALL White Schools except ME within 30 Miles. Having the (White) Education also have taught me what is NOT in the Text Books and HOW White People think. And with you guys having the Eagles Nest as part of your tours tells who you want to please and what kind of people will be going on your tours now.

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Dp

Left @the...Gate 1 Travel

Gate 1 Travel. Leaving passengers stranded in Lisbon Portugal with no transfer back to airport that our booking person Lori Johansson didn't include when already on our reservation request...so now we are left you figure it out. GATE 1 TRAVEL GROUP @Gate 1 Travel doesn't offer any thing or her than a hollow apology. The below hollow apology is too little too late. If you REALLY were sorry you would simply fix it!

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