Gate 1 Travel has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Ik wil me geld terug oplichters!!! Gister 800 betaald en slap excuus dat condor de reservering niet konden doorzetten !! Ikke bellen met condor...blijkt lulkoek te wezen!!! Ik ga aangifte doen en eis 10.000 euro schadevergoeding want deze reis was voor een condoleance!!! En nu kunnen we er niet heen omdat ons spaargeld erin zit!!!
This was my fourth trip with Gate1, and I was very disappointed with how they handled my reservation this trip. My familyβs reservation was linked to mine, as I always do when traveling. They made no effort to book our rooms next to or even close to one another this trip. This was very upsetting. We were often in rooms on different floors, towers, or buildings. Something has changed with Gate1, and I'm very disappointed they had so little regard for our accommodations. I don't think I can trust them again with my familyβs vacations.
A little late on writing this review! My husband and I had the incredible opportunity to join the 14 Day Classic Greece with Crete & Santorini Tour. It was truly a trip of a lifetime! From the breathtaking ancient ruins to the picturesque islands, every moment of this journey was unforgettable. However, what truly made the experience exceptional was our amazing tour manger, Marianna. From the very start, Marianna was warm, knowledgeable, and extremely organized. She made sure every detail was taken care of, allowing us to simply relax and enjoy the beauty of Greece. She also went above and beyond to accommodate everyone's needs, offering personalized recommendations for dining, shopping, and off-the-beaten-path experiences that we would have never discovered on our own. It felt like we were traveling with a local friend who was eager to share the best of Greece with us. The logistics were seamless, from transportation to accommodations. Marianna handled everything with grace and professionalism, making the tour smooth and enjoyable. Thank you Marianna for making our first trip with Gate1Travel a great experience! I must add that the bus drivers were remarkable, and very skilled in navigating the sometimes very narrow and steep roads of Greece. They were also, a very important part of our trip and added to the pleasure of this awesome tour. Thanks for the smooth ride! Looking forward to many more tours with Gate 1 Travel and would highly recommend booking with Gate 1 Travel!
I just booked a tour with gate 1 for a September safari to Kenya and Tanzania. Their customer service is very bad. If you are new booking, your phone is answered right away, however, as soon as you paid for the trip, it is Impossible to reach them, a phone callβs wait time is 45 minutes, and then you were routed to some remote call center in probably another country with bad connection, where the customer service representative is not knowledgeable and canβt help you with any thing. Very frustrating experience. Will not book with them again in future!
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We just returned from a 10 day trip to Ireland. Our tour guide, Lenny, was fantastic . Very knowledgeable and adjusted our schedule seamlessly based on the weather, group desires and crowds. We couldnβt have been more happy with our first Gate1 experience (we actually just booked our second Gate1 before finishing this one!). Our driver Mike Cash was equally adept and friendly. We were referred to Gate1 by three separate acquaintances who were all equally satisfied.
Date of experience: June 15, 2025
Tickets geboekt bij Gate 1 en zijn door de vliegmaatschappij geannuleerd. Heb geen alternatief gekregen. Wacht nu al maanden op een refund. Gate1 verwijst naar vliegmaatschappij. Meerdere mailtjes aan gewijd en nog steeds geen geld terug gekregen. Nog nooit zo één slechte service mee gemaakt. Koop hier geen tickets. Ga je veel spijt van krijgen.
Date of experience: June 8, 2025
Not sure what has happened to Gate 1 Travel. We had 5 wonderful tour experiences with them in the past, but our tour in Australia last month had serious issues and the customer service response, both during the challenges and after the fact, has been abysmal. I am still fighting with insurance, bought through Gate 1, over the settlement for 1.5 days of lost itinerary due to 30+ hours of flight delays. no help at all from Gate 1. Will not risk another trip with these folks until they make significant changes.
Date of experience: June 4, 2025
Op het moment dat je via hen wil boeken, geeft de site iedere keer foutmelding 500 en loopt de prijs op. Steeds zijn er maar 4 tickets beschikbaar en als je boekt, krijg je de foutmelding. Daarna is de prijs weer hoger. In een half uur tijd is de prijs met β¬200 gestegen!!
Date of experience: May 26, 2025
I am happy to report after writing this review that gate 1 did reach out and credit $500. Thank you gate 1 for making this right.
Date of experience: May 21, 2025
US
Just back from a Gate One 8 day Essential South Africa Tour & I have to say it was one of the greatest experiences of my life. The tour leader Maggie was exceptional as was our bus driver Eddie. Both were knowledgeable , friendly & efficent. The accommodation was excellent & Marbula Game Reserve was hands down the best experience . The food , staff , rooms were all wonderful. The game drives were amazing & I saw many of the big 5. The sundowners on the africian plains was so awesome. The dinner under a huge fig tree in the open was also exceptional , I dont know how the staff at Marbula manage this in the middle of nowhere !!!! I am a solo female traveller & joined the Gate One tour , there was 23 of us & we all got along so well , the best travel companions ever . Thank You Gate One & especially our tour leader Maggie & Bus driver Eddie for making this trip a magical experience.
Date of experience: May 17, 2025
Recently returned from a Gate 1 " Moroccan Allure" tour ~ a 15 day, small group trip that was stellar in all ways (April 2025). The trip was carefully curated to give us a wonderful overview of the country. We visited big and small cities, souks, medinas, and historic sites including Roman ruins! We drove through the Atlas Mountains, "glamped" in the Sahara, and before ending our trip in Casablanca, stayed in lovely town on the Atlantic Ocean ~Essuaouira ~ where our hotel rooms opened to the sea. Heaven. Food was great, including the fab cooking class in Marrakech, accommodations were diverse (dars, riads, kasbahs, etc.) and frequently enchanting, and our group was convivial. A small group can really make a difference. Best of all was our Tour Leader, Youssef Alfallah. Can't say enough about how pleasant, knowledgeable, kind and fun he was. He also had a great sense of humor. He remembered small details about all of us, and made each and every person on the tour feel special. He brought Morocco alive for us, and we truly fell in love with the people, culture, music, food and sites. Spring was the perfect time for the trip. Recent rains brought superblooms of wildflowers. We're already plotting our return!!
Date of experience: May 10, 2025
My husband and I went on a Seine River cruise in April 2025 with a 2-day Paris extension. I couldn't have been more happy with our experience. Even with the challenges of touring during the Easter holiday, the staff, especially Nad and Kristina, went out of their way to make sure our needs were taken care of. We will definitely tour with Gate 1 again.
Date of experience: April 28, 2025
US
I did a Gate 1 week-long tour to Slovenia and had a nice time. Our guide Marina was knowledgable, funny, and super smart. The hotel was nice and centrally located, our daily tours were always a lot of fun and even though our group had around 31 people, it didn't feel crowded. Everyone we spoke with on our tour had already been on 4, 10, or even 60 prior Gate 1 trips. That tells you all you need to know.
Date of experience: April 25, 2025
US
Traveled with them eight times to date. Great value for the price. Best parts of a Gate 1 trip are: great hotel locations, great tour managers, included meals, clean buses, well planned itineraries. Bad parts: other travelers with unfulfillable demands, travelers who do not read the Terms & Conditions and travelers who expect a champagne trip on a beer budget.
Date of experience: April 21, 2025
