Gate 1 Travel
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Flights cancelled because Gate 1 did not complete my flight reservation
I booked a trip with Gate 1 Travel to Brazil, Argentina and Chile with flight included on 11/25/2021 for 2 people. I selected the American Airlines flights which Gate 1 supposedly booked on my behalf. Today I called Gate 1 to confirm that seat arrangements were made for these flights and while the rep was trying to book seats, she discovered that the flights were canceled. I was never informed about this cancellation and was told by the rep that Gate 1 was not informed by American Airline and offered to put me on a different flight with Copa airlines, which I refused to accept because I am not comfortable traveling with this airline due to the bad reviews. I called American Airlines and was told that these flights were canceled because AA sent a note to Gate 1 informing them that (this ticket will be canceled if not ticketed by 04/02) and Gate 1 did not ticket it so AA canceled the tickets. First of all, I booked this trip 5 months in advance to make sure that everything will be handled in a timely manner. When I called back Gate 1 to inform them of what AA told me they said I have to wait for a manager to call me back to resolve this, because one was not available at the time and again I was offered another flight on Latam leaving 1 one day earlier which is an inconvenience as I would have to take another day off from work and book an extra night at a hotel. The flights that I was supposed to be on are still available with American Airlines and I would like Gate 1 to make arrangements to put me back. This is not a matter of my flight schedule changing. Gate 1 failed to book me on the flight that I requested when I booked my trip. I now do not have any flights for my trip that leaves in 2 weeks. I did not speak to a supervisor or manager at any point. I have been calling for 2 days now to speak to a supervisor or a manager. Every rep that speaks to me when I call the main line informs me that they cannot help me, only a supervisor can assist me and that all they can do is escalate my call to speak to a manger. Just today i was placed on hold for over 2 hours. Please have someone call me, my trip is in 2 weeks. I have used Gate 1 for many of my trips but this experience is very disappointing.