GA
Gate 1 Travel
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OUTRAGEOUS CUSTOMER SERVICE
(1) Sent multiple emails over the course of 2 weeks to Gate 1 to find out how to pay them only to get a form reply each time which was no help whatsoever. Finally got to payment deadline day only to find out that I had to wait 3 hours on the an international call to get through. I think I should just cancel my trip. (2) Saw your reply. Unfortunately I had to book my trip as we were travelling with relatives who had just booked. Given that no one in customer services actually wants to engage with customers when we use your site to try to communicate, then I shall certainly be taking it up with your reps when we start the actual trip.