Fox Rent a Car

Several months before a trip to Chicago I rented a vehicle through Expedia and selected Europcar as my provider. Only a few days before I received an email notifying me that I would pick it up through Fox. At the counter I was charged extra for an additional driver and insurance which I declined. I was asked to review and sign the charges on a ridiculously small screen and missed that they were overcharging me. Also, I was misled around the option I had to pay road tolls directly using the “Pay by Plate” system and was charged $45 for $8 in tolls. I was successful in getting reimbursement from Europcar for the extra amounts charged, and then a couple of weeks later I have now again been charged extra amounts by Fox Rental and I have to now dispute these charges all over again. NOTE: Europcar owns Fox Rentals. Based on reviews this overcharge model seems to be systematic in their business process to overcharge people and force them to make a claim in a dispute knowing that many people will not notice or just give up. I have never had an experience like this with a mainstream car rental provider. I will never use Europcar or Fox Rental again. One more thing, there is no way that positive reviews you see are real for this company.

Fox rent a car,,

We will never rent with Fox Rent a Car again. I've never had a bad experience with a rental car company until now. I decided to try them out because of their lower prices. It started with the abnormally long wait time to get the car. It was the only counter that had a wait, and we soon discovered why. The attendants were chatting with customers regarding favorite TV shows, family lineage, etc even though it was 10pm with an hour and a half line of people waiting. Of course, their computer also encountered a "glitch" while we were trying to check in, which made them have to restart their computers. Then, we were deceived into believing that the state of Washington has so many tolls and were convinced to spend $12.99 a day for the toll pass. We didn't even come across a toll in the 6 days we were there while driving over 1000 miles. They will not refund the money. Finally, my son left his Nintendo Switch in the car and the parking attendant called and told us he had it, and that we needed to email lost and found to get it. We have not heard back in over a week, and when I try to call to check on it...my call gets directed to the Philippines where they have no access to anyone in Seattle. There is LITERALLY no way to get in phone contact with the Seattle branch. This was a very sketchy experience.

They are terrible. I can't even modify my reservation because my flight has been changed. I'm out almost $300 now and my bank won't touch it. SCAM. Complete and utter SCAM.

Good service

Locadora DESONESTA! Vários perfil fake dando 5 estrelas, todos do México. @trustpilot atenção em avaliações falsas, com mesma localidade e texto iguais. NÃO ALUGUEM nessa locadora, que você vai perder dinheiro com seguros e extras não contratados.

First and last time renting for Fox Rent A Car. Horrible customer service. They won't explain to you that you prepay for gas and that there is no reimbursement for gas thats left in the tank when you return the car. Apparently you are supposed to putter into the parking lot on empty. Rude customer service rep. There are plenty of other options for. car rental companies...go elswhere

BEWARE. Used Booking.com for 4-day rental at listed price of $170. Reserved this car specifically because it was listed as a Jeep Cherokee (or similar). When I got to Fox Rental counter at Phoenix Airport, I was told the car size I rented was NOT valid for a Jeep. Then they added another $82 in hidden 'taxes and fees' to the Booking.com rental price. Instead of $170 the real cost was $252. Deceptive advertising, surly counter staff, and A/C in Nissan Rouge I ended up with couldn't handle the 112F daytime heat. Booking.com didn't allow me to give Fox Rental Cars a Review on their site, so I'm leaving one here.

Horrible customer service. I tried to modify my reservation and talked to the chat bot and with someone over the phone, neither of whom could assist me. I would highly discourage anyone from renting a vehicle from this company in the event you have to make changes or need any help in general. I was told the only person who could modify the reservation was the location manager, in this case in Denver but neither the online chat nor the “customer service” call center could give me their number which made that time spent useless.

Fox has our money for a prepaid car rental in Vegas Confirmation # FFX04726C8 — they refused to give us a car even though we had rented from them numerous times in the past— without any problem — we have tried for the past couple of months to get a refund from either FOX or from DIscover cars who we had booked through. Vegas slots aren’t the only things that want to keep your money “GREAT BUSINESS ETHICS “ from both companies —- they both have now refused to communicate or refund !!

BEWARE!!!!! Fox Rental car Austin, TX airport is a SCAM, bate & switch. They offer a great price for a large vehicle and you pay in advance. Then, when you get to the rental counter at the AUS airport, they don't have the size you paid for so you either wait until they can find one - over 2 hours or you take a smaller vehicle with NO discount in rate. It happened to me on 6/6 and it happened to my son on 6/7.

First of all, we've always liked Fox. Great prices. Good vehicles. Good counter reps. However, if you leave something on their shuttle buses or in their facility - forget it. You might as well thrown it in a trash can. Handbag with purse cell phone and misc "stuff" left on shuttle. It's been 10 days, 5 phone calls (only to a central call center - can't call the location directly) with no resolution. By tracking the cell phone - it IS located in their airport rental location. Easy-peazey, right. NOPE. Not with these clowns. Had the same experience before with other rental companies - item sent out cost free within a day. Fox won't even acknowledge that they have the item.

The absolute worst experience of my life. The check engine light came on the car the following morning (post pickup). We call roadside assistance and they told us that it’s probably nothing because the check engine light was not “flashing”. I asked her if they could come bring us a new “working car” since the closet FOX was an hour away from where we were staying and my husband still needed to drive to work. They let us know that if they didn’t see anything overtly wrong we would get charged for the exchange. Later that day my 8-year-old daughter found drug paraphernalia under the drivers seat. The following day the car stalled on highway with three little kids in tow. We tried our best to safely get over and eventually got it running again, but realized there was in fact something wrong with the car. Because the rental is in my husband’s name, he had to exchange the car. He needed the car for a work event in the evening so he had to do the exchange during regular work hours. It took him an hour to get there. He had to wait in the regular line. Then they had difficulty accessing his information (for whatever reason). He was there for over an hour. In all he was gone for about 3.5 hours. My husband works in sales, that is money and time we can’t get back. His boss was not too happy either. In short FOX is okay with US loosing money and time and renting us a lemon with drug paraphernalia in it, but god forbid they do what’s right and bring us working vehicle. When I inquired why they wouldn’t exchange the lemon, their response was because it’s cost them time and money. I guess time and money is only important when it involves their time and money. Absolute worst experience.

I wish I could give them zero stars. First off, I made this reservation 2 months in advance and the car wasn't ready on time, I had to wait longer for the car to be ready and I get the wrong vehicle. I understand that it is a holiday weekend but you would think that someone that makes a reservation well ahead in advance will get the vehicle that they selected. Second, the customer service at the office is terrible. They come across inconsiderate and definitely seemed like they didn't want to be there. The people that gave me the car didn't listen to my request that I am being given a wrong car. They said that is all they have, as I am looking at an SUV in the lot (they gave me a truck). They added insurance, when I said no. Thirdly, you would think that since I had to wait that the car would be in tip top shape. Well, the inside was not clean and the windshield wiper fluid was low (after 2 uses of it). Go with a known and established rental car company. Do not let the low prices impact your decision. You will definitely save the headache by choosing Hertz or Enterprise. I definitely learned my lesson.

Fox rent a car is not handicap friendly They have their entire parking lot fenced off and have you park across the street in another business's parking lot which all of those parking spots are for that business's customers only and it's about a three hundred yard walk from that parking lot to fox's front door which is very difficult for handicap people to do I have filed a complaint with the state as they are not ADA complaint as required by law

When I arrived at the check-in desk I declined the additional insurance. The agent ignored that and proceeded to charge it anyway saying it was a "hold". He also helpfully suggested he had activated a Florida Sunpass for me but did not explain that meant I would be charged a fixed daily amount for usage rather than by the toll roads used. When I complained to the billing department they only produced the paperwork I had signed which I argue was under falsehoods and omissions represented by the agent. It was a little tough to argue with the location agent since I had two toddlers pulling on me and a long drive ahead of us, meanwhile he was busy playing on his phone between customers. Furthermore, when I tried to raise a complaint within the organization, they suggested they had "passed my feedback to the location manager". They never apologized for the lies that were told to me or the things that were omitted and they refused to let me speak to the location manager to understand if they actually had received my feedback and instructed their employees to behave more reputably. I've leaned my lesson and will never use them again nor suggest that anyone does. I have gone back to mainstream global car rentals and low and behold, they charge me for what they say they will when I make the booking, not additional add-ons under falsehoods and omissions.

Orbit Car Rental is a third party website which offers cheap car rental. They will ask for a small deposit which is non refundable. The company is only contactable via phone or email and is NOT 24 hours. It’s actually based in the UK. I booked my Las Vegas rental car through them for Fox Rental car and both were appalling. Fox Rental were so rude, they have no idea what customer service is. Not only did Fox tell us they were not able to “scan” my drivers license, they also told us there is nothing they can do to help. Even though we had 4 other drivers and licenses we could have tried. Fox just kept saying they can only try the license from the name on the reservation and that I had to call Orbit. When I tried to call Orbit from Las Vegas, their office was closed. I did email them to which two days later they responded by saying they can’t help once the reservation time has passed. I mean - what can I say - your office was closed when I was struggling with Fox Rental. They can’t give me my deposit back either. We had no other option but to find another car rental where we paid higher rates as it was last minute. I would NOT recommend booking with Fox Car Renatl anywhere in the world and definitely NOT in Vegas. And save yourself the hassle and don’t go through Orbit Car Rental as they won’t help you either and will keep your deposit

Agent lied to upsell toll pass. I specifically told him I wanted no insurance, when I questioned why charge was higher than quote was told it was security deposit. Documentation nonexistent or confusing and after long day at airports and a 45 minute wait for shuttle just wanted to get to my house. My fault for not looking closer. Will never rent from Fox again

Hands down the worst rental experience I have ever had. They did not have the vehicle I reserved and then up charged for what was left. They vehicle broke down on the highway. They told me several different things and then advised that I had to get an Uber from the side of the highway because it worked better to town the vehicle to the repair shop. They said get to the airport (DFW) to get a new vehicle. I had to bribe the tow truck driver to actually take me there. Got to the rental counter and it had been closed for 2 hours (which was before the service told me to go there. Three other customers came and found it was closed also. I had to Uber back to the hotel. In the morning they called and said the new vehicle would be there in 25 minutes, after an hour and 10 minutes it showed. When I dropped off the vehicle, I tried to speak with them about the incident, but the counter was so slow and backed up, I would have missed my flight. Very poor customer service and vehicle. Rent from some one else!

Via carrental8.com I rented a car with Fox rent a car for 3 weeks with a pickup in Salt Lake City and a return in Los Angeles. Because of the time difference the initial starting date was one day early. Luckily one week upfront I discovered it and could chat with Fox customer service. They we're very helpful and they changed the starting date. On arrival the fox agency in SLC told me that I was one day late and the car was already gone. My upfront payment of $450 was gone and they only could rent me one of their most expensive cars for $ 1700. They claimed that the cs rep was not working for Fox and that the local agency had their own policy. I've copy's of the chats with the Fox employees, but they didn't care about it, because they knew they got me hooked......