Fox Rent a Car

We reserved a car a Fox Rental Orlando. I called while we were waiting at the luggage carousel, to let them know we had arrived and that we would be cutting it close to our designated pick-up time. The girl reassured me there was no problem and the shuttle would be picking us up in a few minutes. After waiting at B11 for 30 minutes no shuttle had arrived, so I call again to be sure we're in the correct spot. She again reassures me it'll only be a few minutes. After nearly an hour of waiting for "a few minutes" I call again. We are tired from our long flight and waiting this long with 2 kids was a test in patience. As she is saying "just a few more minutes the shuttle" pulls up. Another guest was more upset than we were. The driver mumbled that he was here already. But he must have been invisible because the 4 in our party and the other man waiting never saw a shuttle. It was very frustrating. We won't rent from Fox again.

In August 2024, I rented a car at the Orlando Airport Location. A grandmother and mother traveling with a young child was given a car that was filthy, dangerous and when I brought the car to a tire place, they reported to Fox Corporate that 3 out of the 4 tires were not safe to drive on and would not repair just one tire that was blown out. I was offered no assistance at fox, apologies or care for the welfare of my young child that thankfully was not in the car when the incident happened with the tire. I would NEVER consider Fox if you have a young family, older adults or anyone you care about because they don’t care.

Bait and Switch between Fox rent a car and Europcar. If you want to experience a good vacation in Mexico City avoid using these companies and having them ruin your vacation. I strongly recommend you to search for the reviews on these car rental companies.

okay thank you, for this opportunity, mu name is Uche, I have 2 years' experience in a car fox road said mechanical shop,

I had a fantastic experience renting a car through Fox in LA Los Angeles (via Europcar). Everything went smoothly from start to finish. The car was great—brand new with only 900 miles on it and in perfect condition. Driving it was a pleasure. We had the car for more than two weeks and did about 4,000 miles without any issues. The manager was incredibly helpful and took the time to explain everything clearly, ensuring I understood all the details of the rental. On top of that, they gave priority service to Europcar customers, which made the whole process even faster and more convenient. I highly recommend renting through Fox and Europcar. Great service, helpful staff, and an overall hassle-free experience!

I rented a Toyota Corolla from Fox at Chicago O'Hare. The handling characteristics of the car did not seem quite right and it was very uncomfortable at speeds over 60mph. When I arrived at my destination in Madison, WI, I looked at the tire treads and they appeared to be in poor condition. The next morning, the low tire pressure caution light was on. I purchased a tire pressure gauge and was shocked that 3 of the tires exceeded the limit of the tire pressure gauge (55 psi). the 4th tire pressure was 24 psi. The limit on the tire pressures was 35 for the front and 33 for the rear. I called the Fox roadside assistance line, was on hold for quite awhile and left a call back number. Fox did not contact me, despite their automated voice indicating that they would. There was no way that I could drive this car on freeways back to Chicago, so I called Fox roadside assistance the following morning and was able to reach a helpful agent. He directed me to Discount Tire in Madison, WI. The technician at Discount Tire stated "looks like they were trying to kill you." The tires were "shot" from massive overinflation. Fox agreed to have all 4 tires replaced. Unfortunately, I missed the majority of scheduled events on my trip, as I had had a dangerous car, and spent my time performing Fox Car Rental's job for them. The response of Fox has been completely unsatisfactory. This is a dirt bag organization that does not perform the most basic maintenance on their vehicles and has no regard for the safety of their customers.

Fox Rental Car charges for shuttles from the airport to their location and it takes about 30 minutes for the ride. They provide dirty vehicles and charge a fraudulent fees/charge, which are noted in their invoice as “UPSALE”. Their customer service is in the Philippines and they are not helpful, do not send the promised documents. Upon returning the car, Fox Car Rental representative was not willing to come and check the vehicle despite standing in 12 feet from the car and did not provide me with the folio – explanation of charges. On the following day they charged my card $180 for cleaning fees and they said that I was smoking in the car, which is not true since we are nonsmokers. The Merchant also made a separate false charge of $54.86 on the same day saying that I did not return the car with a full tank of gas. Overall, with the fraudulent charges this company has the highest rental prices.

The sales lady at Seattle, I think it was Catherine, was extremely pushy and aggressive. She actually bullied us into buying daily "PLATEPASS INCLUSIVE", telling us that there are tolls every few miles in Oregan and California and that they can be as expensive as $22 a time!! This is just not true! I think we went through 3 tolls during our 3,300 km road trip through Washington, Oregan and California and the charge was around $3 a time. This is simply a scam for Fox sales people to earn extra commission and for Fox to pocket more money. Its a shame, because apart from this the experience could have been good.

De mi parte no me quitan más un peso,te piden la visa no te explican,y te sacan dinero sin haber consultado y hasta el tanque lleno deje y estaba cobrado y si te vas de madrugada tienes que d3jar en carro tirado allí y llamar un Uber,Les digo que de mi parte lo barato sale caro,no sirven,lo que tienen es un ROBO

I rented from Fox Rent A Car in Austin. When the agent asked which coverage, I said basic. He applied the full charges and when I was signing the agreement the screen was so small I could not read the agreement. I never received a paper or printed agreement either or I would have checked. I contacted customer service and they refused to refund.

I'm a UK resident and tried to book a car with this outfit in Los Angeles. Yeah, great unbeatable prices but just one problem.....when you get directed to their"payment information" their site won't accept a UK postcode which means they won't accept your card payment which means you don't get to rent with them!! Thought it was an error so emailed them, been over 2 weeks and they still can't be bothered to reply. They obviously don't need my custom, avoid like really avoid.

Terrible.Never again! After 26 hours traveling, waiting 1 hour while serving one agent one guest, they forcing you to add an extra insurance for at least $700.Insurance is not required non of the rental car agency. Worst experience ever.NOT RECOMMENDED!

Jennifer was simply amazing. She saw that I was not having a good morning and she took time to talk to me, gave me water and candy because I was forced to sleep in the airport over night and had not eaten. She spoke positivity and wisdom to me and she really turned my day around which helped me leave with a positive attitude and new perspective on life. Angels are here on earth and she is one of them.

The positive - The 2 shuttles going to Fox were okay. The service rep behind the counter was good although we didn't need to hear he spends his day in the casino. We were upgraded because our rental was not available. The Negative - We had to wait 15-20 minutes when next in line because all the reps were outside showing renters to their vehicle? Obviously need more staff or a better process. I was told to just take the car under the streetlight to check for damage, it was not bright. The vehicle was dirty on the outside not washed,, Inside was clean except for the odor of cigarettes. Returning the vehicle the rep outside didnt even look at it and just said okay its good. I video taped for my protection the condition of the car. Both bathrooms were out of order! Why not get a port o let or plumber right away? The trip back to the airport drop , the driver did not assist with any baggage, did not greet anyone, and didn't inform to lay down luggage as it all rolled around while traveling, this cause passengers to get up to retrieve their bags while vehicle was moving.

For international travellers. Please be careful, the staff at the Fox locations might be helpful, but if anything goes wrong with fees and charges, they’ll wipe their hands of the whole issue and send you to billing. Racking up so much additional cost calling from abroad as they don't respond to emails. Europcar aren’t great at the best of times but the American standard of accountability, access and customer protection, might not be what you're used to.

My son and I were on the same web site across the country from each other, and didn't see the same things. I went ahead and reserved a small car and planed on getting upgraded when I got the SeaTac. I told them what happened and they did upgrade me, for a price of course. I am 75 and 5'3. They put me in a Toyota 4 Runner. I could hardly get in. I should have gone back to the counter and gotten a different car but I was too tired. Otherwise I was satisfied, but it was a little pricey for me.

Do not ever go to this company I paid $466 I never got a car and I had to go to another company to rent a car they stole my money

When we arrived to pick up rental car the agent I spoke with was all about business. He got me in and out in about 3-4 min. He did try to up sell the $12 a day toll payment. But did not persist. I was on my way to my rental car before the 2 groups who were being helped before me. Now the bad part.... we had to return our rental the next day because there was a strong order in the car. They replaced that rental with a new rental car and upgraded us. And that process was just as quick as when we 1st picked up rental. It sucked to drive back to rental car company but they made it painless. So I would recommend Fox. Now this is an FYI... Orlando/MCO rental office does close (not sure of closer time). They don't open till 5am. So if you have an early flight you may have issues getting to flight on time. So my final thoughts is the price for the rental was great and they made the process quick and easy. I was gonna take a star for rental return but they made up for it by getting us in and out with an upgrade.

Ce ne sont que des voleurs ils vous prennent de haut et m'ont inventé un coup je viens d'être débité de ma franchise de 600 euros et lorsque je suis arrivé ils m'ont trouvé une excuse (machine ne marche pas avec ma carte de credit) et m'ont augmenté ma location

I will NEVER rent from them again. (1) The checkin/car pick up experience was awful and took over an hour (they don’t offer pre-checkin so you can go straight to your car); (2) customers (not their staff) are responsible for marking on a drawing all possible damage they see on the car before they leave with the vehicle; (3) they use bait and switch pricing and say unlimited miles but when I checked in there was a restriction on distance and only driving in the pickup state and the state to the left and right, and if you breached that, there would be a crazy penalty fee charged (I believe $1,000) and they use gps to track where the car goes; (4) I had to extend my stay twice for a family issue and it was really hard to reach anyone in customer service to do that; and (5) when extending, they charge you the normal daily/weekly rental rate + a penalty for extension + a per day extension fee on top of the normal rate. I’ve shared the experience with a few friends and they each had similar experiences and none of us will ever use them again.