DO NOT USE THIS COMPANY!!! NO ONE KNOWS what they are doing!!!! This is the worst car rental company I have ever dealt with. I decided to rent from them dues their supposed low rates and picked up a car at Burbank Airport. For starters, they did not provide any clear directions to fin them. Next, the wait was very long as the person in charge seemed to be confused, overwhelmed or maybe just a recently hire employed. Finally, they gave me a set of keys na direct me vaguely to a car but pointing in a general areas. I had to return and ask them where the car was and someone then went over an pointed to one (there were dozens nearby). I got in the vehicle and recognized that the keys did not work. Finally, they found the right car. When I went to return it 5 weeks later, I asked to extend it for 5 days and after I was processed, i looked at the bill and they were going to charge me $1300+ for 5 extra days!!! So, I went back to confront the employee at the desk who was confused as well and then looked at it and said, 'No, you are only being charged some $313.00 which was still expensive but I trusted what he said. Two days later, I got a call from the company and told me that I would have to pay a penalty for keeping the car out longer!!! I responded that their own employee had told me different, this in my response to the email they sent me. I then noted the charge on my credit or debit card for over $1300!! I waited till Monday to call to protest this exorbitant and blatantly insane charge esp. since their own employee had told me different when he clarified the charge for mt to be some $313 or so. Now, for the disaster part! Their call center is staffed by English speakers with a thick accent and it sounded like India. The woman who took my call said she would connect me with someone else since she could not deal with the situation. The next person, a woman, answered and asked me what the situation was and before I could explain, she kept interrupting me and I asked her to stop and listen first but she would NOT!! She kept talking over me rudely and repeatedly and said they had left me a message (she must have been referring to a call from somebody 2 days after I had extended my reservation (this is when I found out that there was a penalty for taking if 5 more days which they said was because I had gone over 30 days. But I wrote back that I had actually already rented the car for one month plus a week, already beyond the so called 30 day period. The customer service woman was absolutely horrific and had no interest in dealing with me, a customer, in a manner befitting the fact that I was paying for something but now they were clearly ripping me off. Can you imagine charging someone $200 per day for a 'penalty' when the guy at the desk had already processed my request and confirmed the charge was only $313 for 5 more days!!!! The bill was incomprehensible.
