Fox Rent a Car

STAY AWAY! Looked online for an inexpensive rental with unlimited mileage. Fox at Toronto Pearson Airport provided one. Booked. Arrived and had to follow a maze of instructions to find the landline to get a shuttle - it did not work!! Had to use my mobile to get a shuttle and had to call twice. On arrival was told I had to make a $1,000 deposit on my credit card which they took a photocopy of!! Even though I was using my personal vehicle insurance I was told I had to pay $6.00/day for "Transfer Feed" - what the heck is that!! Then when signing contract told I had a 3,000 kilometer limit on my "unlimited mileage" advertised offer!!! So, the cost of the rental when up almost 40%! They gave us a black vehicle when it was dark out and you could not see if there were any scratches etc. The next day when I tried to contact them I as told to send an email and the manager would respond. They gave me the wrong email - twice!! I finally left a message for someone to contact me, not one contact in three weeks. On return was told I had to detail the car as they say dog hair in it - I DO NOT HAVE A DOG AND NO DOG RODE IN IT! If I didn't detail the car they would charge me a detailing fee. I had to find a gas station with a vacuum because they would not let me use theirs!!! They are deceitful in their advertising, hidden costs everywhere, no customer support - STAY AWAY, STAY AWAY. Where they get their positive reviews is beyond me!!!

I rented a car from Fox in San Diego a couple years ago and the agent lied to me saying my Amex didn't cover the loss of use portion of the insurance. It was late so I couldn't call Amex. After I called and complained and they wouldn't refund my card. Openly lying agent and I'm screwed out of $150.

Worst company ever!!! Picked up a car after a long flight and was told under state law I had to purchase insurance that I later found out was not true. Very deceiving. Stay away!!

The representative that checked me in at DFW was outstanding. I believe her name is Rosalia. She was very helpful and friendly. She offered me an upgrade and I took it. It was supposed to be a Jeep Grand Cherokee. When I got to the car area the man “helping” me was in a big hurry and didn’t even show me where the keys were. Instead of the Jeep I paid an upgrade for I received a Dodge SUV. Also the wait to get checked in was about an hour.

Thief’s, military vet overcharged by $250. I am retired military vet with a trained service animal to assist with walking. I was told by a fox employee to not worry about the little hair that was left and that they appreciate my service. 2 days later there are over $250 in charges for hair. Fox is a corrupt company that will steal anyway possible.

We rented a Hyundai Santa Fe in Orlando last week. Nice car, but brutal customer service. Everything is good until you have a problem, and then you have a problem. You can't reach anyone on the phone. You are encouraged to write to Fox on line...where it says it will be answered in up to 72 hours. Great. I finally reached them when I got home, and they didn't give a damn. They just seem to not care.

I reserved and paid for a full size SUV. When I arrived in Burbank to pick it up, Fox said they only have small crossovers. I am 6’5” and my son is 6’7”. We specifically reserved a larger automobile. The employee at the desk said he has 24 people with reservations and only 12 cars, so I am lucky to get anything. I told him this was a major inconvenience and they should at least give a discount. He said he could not. I called their customer service and they said they won’t do anything. Lots of mad customers.

Watch out for tolls. They don't provide a toll reader and discouraged me from getting one, then I got charged for the 3 tolls PLUS $15 PER TOLL (yes, PER TOLL) "admin fee". The company that collects the fee (called FoxTollsAndFines, yes entire company based on that!!) denied they charge the fee and said I need to call Fox. Conveniently, Fox insisted that it's not them, even though the collection letter refers to the "Rental Agreement".

DO NOT RENT FROM THIS ESTABLISHMENT !!! Unfortunately this site won't let me leave a fat ZERO as a review. Worst "customer service" ever !!! An hour + waiting in line ?? They make the DMV a happy place !! The bait-n-switch MASTERS !!! Second time renting from this location and NEVER AGAIN !! We've used Fox in Salt Lake and Orlando have been pleased. I would rather rent a surplus jeep from the Taliban then deal with this staff/company again. Walk away ? HELL RUN FROM THIS CRAPHOLE !!

Everything worked as expected. No surprises. Really good price. Shuttle service was about 10 minutes. The nice lady at the desk refused to speak at a volume loud enough to hear her. Otherwise would be 5 star.

I flew into ORD went to pu my pre reserved vehicle . The counter folks said the scanner could not read my license even though TSA on multiple flights had no issue with the bar code . They denied me renting . I tried the agency right next to them same issue . They said they all used the same reader . Stuck at Ohare

Just rented with Fox again in Las Vegas. Consistently the lowest price offer for the same vehicles. Quick and easy in and out .I do not remember the last time I rented with another company. Fox always comes in lowest priced with good service.

I have rented from Fox for years. I couldn't been happier. However a car rental in Tampa turned sour. They decided to hide,in small print, a Platepass charge when you are declining added insurance. So be very careful. I arrived at midnight so I was not as careful as I should have been.

Rented a Jeep from their Ontario CA airport offsite location from 3/21 through 3/28. While picking up the Jeep the Fox representative did the standard up-sale for insurance/gas/toll road options and we optioned to pre-pay for gas and told the rep we had a toll road account and that we would place the vehicle on our account as we knew we would be using the toll roads for an early appointment. The rep made comment about "if that works" when I said I'd use my account knowing it wouldn't. What I learned that the toll roads will use the license plate to charge my account UNLESS the car has a transponder associated with an account. The Jeep did have a transponder so Fox was billed where Fox then charges a $15 admin fee for each loop you pass through. If your going to Disneyland from Riverside that is 3 different loops each way. This is their scam. All the reps know the plate will not be scanned, and billed to the customer account, and the customer will get charged $15/scan with a max of $90/day all while I thought the charge is going to my account. THEY ARE SCAMMING CUSTOMERS WHO USE THE TOLL ROADS. They have a whole dept to handle complaints after the fact where you find out the truth. WILL NOT USED FOX AGAIN OR EUROCAR THEIR OWNERS.

As an American citizen, living in Portugal, I needed to get a Portuguese license. Returned to the US to visit family. Got to SeaTac airport and was told by Fox that my car rental reservation was not going to be honored unless I could show an International Drivers Permit. Mind you this was at 11pm and we still, after a 20 hours flight with layovers, had 3 hours to drive. Even two of the other agents, at other desks said that they rented to drivers licenses from other countries all the time (let’s remember that we’re talking about a car rental place at an airport). Finally gave up, without any refund, and went to another agency that gladly rented me a car. As I was leaving, I passed Fox and showed the agent I’d been dealing with that other agencies were willing to take my business. His response was to say: “**** you!” Why on earth would you do business with these guys???

Booked through Expedia. They charged me for 2 extra days even though I didn’t use it for 2 extra days. They blamed Expedia for the error in their system. Didn’t fully refund even after I sent receipt from Expedia. Stay away.

Worse rental car company in the US, used many different companies never had a problem, they lie to you in order to make you purchase insurance. When you arrive to pick up the car they make it almost imposible to take the car without paying for insurance 6 days to here back from a manager after several phone calls. Some of their vehicles are old and not well mantained, never renting a car with Drivo,Ace,Fox they are the same company

Added a FOX rental to our flight for 5 days in Ft.Lauderdale. Was quoted $187 US (we are Canadian) and that was a pretty great price. By the time we were finished at the counter (almost the same amount of time as our actual FLIGHT there!) we were being changed double that plus! Add this, add that, blah blah blah. The upsell of the Sunpass is actually a joke and takes advantage of visitors to this area. I get the Rental Car companies are all about upselling, but this is almost robbery. The lineup alone with 2 people working was very very painful. The car was fine, but not worth the price we paid for it. Won't be renting from them again.

I was charged below too much: - 70usd more than original price - 50usd more for fuel than agreed Their explanation being taxes, when my renting agreement clearly shows a lower price and states “taxes included” I contacted customer support and got unserious responses without any space in a logical conversation. I never had this problem before with europcar. They are obviously called “fox rent a car” in Los Angeles Airport. Stay away. While waiting for my car during pick up (1 hour) two other customer ended up in a discussion with the personnel. Unbelievable.

This company is cheap, but they get you back by lying. They blatantly lied about the cost for the toll pass and when I objected at the bill, they said I must have heard them wrong. My wife and I heard the same thing and I even repeated it back to the representative. They also added insurance that we did not want. We were starting a vacation and didn’t read the paperwork carefully enough as we trusted the representative we were dealing with. I will never do business with them again and am warning every one I know about them. This is a crooked company