Fox Rent a Car

I was charged for an extra day rental, while the car was returned a couple of hours before the rental agreement finish. Support is very slow and takes weeks to respond.

We picked up our car at Salt Lake City. Getting the car was a bit slow but the overall experience was good. We got a bigger car than we asked for and it was a bit dirty but we enjoyed the 3 weeks. The drop off was smooth and the shuttle bus to and from the airport was fast and easy too

In Denver We booked a SUV and they said we could only have a Mitsubishi Mirage ,we then got told the only option was to pay tolls was to pre pay because driving to Deadwood we would be charged everyday anothe Lie

NEVER NEVER use this car rental. for an hour later return, they charged one day rental and $25 later fee

Aside from completely failing to deliver on every part of the car I rented, they fraudulently charged my credit card for insurance that I explicitly refused, my card rejected the charge as the fraud it was, now they're made up this moronic story that I was double refunded & owe them the exact amount they tried to defraud me. TOTAL TRASH

Rentamos un Vehiculo y por error un apellido del conductor quedo con X en lugar de S, por esto no nos entregaron el vehiculo, tampoco no dejaron modificar ni cambiar el conductor, nos toco rentar otro vehiculo y el dinero no no lo devolvieron supuestamente por politicas de reembolso, nadie responde ni Expedia ni la rentadora FOX, adicional en el segundo vehiculo nos pidieron un deposito y dos meses despues tampoco no lo han reembolsado, son unos estafadores ojo!!!

I have never rented a car and the agent asked if I wanted just the liability insurance. The agent did not let me know I could decline that. When I got my bill I had a $132 fee for insurance. I disputed and they are not willing to remove or reduce the fee. Also the car had a leak and I had to fill it up with air everyday I had the car. They were not willing to reimburse any fees for the hassle

Maybe it’s just the Fox at the airport in Austin, but do yourself a favor. Avoid them, they are so underhanded and dishonest.

Within 36 hours of picking up my rental car I had 3 different vehicles. 20 miles from my destination, the first vehicle lost all safety features and the brake booster. I received a second car and it was stalling out and had thick white smoke blowing out of both tail pipes. Had a third car towed to me which finally seemed to work fine. Was promised a credit for all of this and was only partially credited for a waiver I declined in the very beginning...and should never have been charged for at all. Horrible rental car experience especially when I was in an unfamiliar state, dealing with memorial stuff and transporting my 90 year old Grandmother. My confidence in the vehicles this place rented me was so low that I rented a hotel room and left for the airport the night before. Figured at least if I broke down again I would have enough time to get an Uber to make my flight home.

We arrived from the UK after a long flight with 3 children to find out that they hadn’t got the car size we had reserved, we ordered a large SUV but you only had a small SUV available, for 7 people this wasn’t suitable and no alternative was being offered despite us constantly telling the staff member how we can not all fit into this SUV. Eventually another staff member found us a large mini bus that we could use for an additional cost, luckily the manager that checked the bus back in cancelled that additional cost as it wasn’t our fault the car we hired wasn’t available. (This was only after we went to the desk to complain, as we hadn’t realised the difference in cars being offered until we saw how big the car was we originally tried to book was) Throughout the duration of the holiday we kept seeing large bugs in the car seats and van. It was easy to record as they were consistently seen running around the car in the late evening. The cockroaches were frequently spotted in the baby seat- this is disgusting and made us all feel sick. I then saw the roaches going in between the windows and plastic seal, I tried to recorded this but they were too quick. I tried to resolve at the airport but was advised by the manager that I needed to email but still haven’t got a response from them. Poor overall and wouldn’t use fox again

Atlanta Airport: Emirey Salinas was absolutely courteous, helpful, and accommodating in June 2023, when we picked up our rental. We will use Fox rent-a-car, again!!! Thank you for a wonderful experience. We love to be around happy people that are willing to help in any way. Steven J. Franco

After 20hrs of travelling all I wanted was to get the keys to a car I had pre paid for and go. They kept me waiting a long time and said there was a system error, I was tired and feel they tricked me into getting extra insurance and other charges I didn’t agree too. I was then sent a bill for tolls with an added $90 admin fee just for a letter…..when I tired to contact them they ignored my emails and just took the money out of my account without my permission. I would avoid at all costs.

We make a reservation on line before our trip to Fort Lauderdale when we went at the counter they said our reservation was cancelled they said they have no car and after they propose us a car and they double the price .I don't recommend that company.

How on Earth did they get a 4 star review? I had such a bad experience I was hesitant to rent another car from anywhere. Enterprise just redeemed my faith, they were outstanding! Fox, though, gave me a faulty car and overcharged us. Every dispute with my credit card company was battled by Fox and the car broke down while I was on a busy L.A. freeway with my daughter. Their supervisors were absolutely useless and rude on the phone. Avoid them like the plague.

❌❌Never rent at this company!!! When we brought back our car at the airport, the car was ok and we received the confirmation of that. 5 to 10 minutes after our departure from Fox (we just arrived at the airport to check in), they charges us almost 250 dollar at our credit card (without any notice). You can simply not trust this company! So, do not book at Fox LA!!! It seems to be cheap, but in the end they cause you a lot of trouble …. And work to get your money back…… I sent Fox an e-mail to get the money back. So far, they do not respond to it.

I have been charged for something I was told I wouldn't be charged for and no-one comes back to you on the contact us form, even though you get a bounce back saying someone will be in contact in 72 hours. I emailed billing and spoke to someone who came back to me straight away and said I signed for it, but when I questioned asking them to check the CCTV tumble weeds. Avoid at all costs, you have been warned.

I arrived to the Seattle Tacoma airport late in the evening, right before the rent-a-car companies were about to close. There were issues with my reservation at Thrifty, and the only other companies that were still open were Avis and Fox. The line at Avis was huge, and chances of them having a car available without a reservation were not good. So, I went straight to Fox, and rented a Toyota 4 Runner for the price of a mid size car. In fact, I ended up paying less than I would have at Thrifty. The service was great. Thank you Fox

We rent a car through Expedia from Fox at Seattle Airport and it was my worst car rental experience. We wait in line for more than an hour and had to leave to get car from another car rental place because we had an important event to attend. We had more than 10 people ahead of us when we left and that was after waiting for more than hour in line. The agents were taking more than 20 minutes to attend a single customer. This happened on 07/26/2024. They also refused to give us our return even though we didn't get the car and had wait in line for more than an hour. The Fox Car Rental Airport have the worst customer service and they a scam business.

William, Rhonda and Odell made our car return absolutely seamless. They offered amazing customer service with a smile and a great attitude! Super satisfied with service

We rented a car from Fox we traveled all day on July 23 arrived at the airport at 11:30 we called Fox to pick us up at the airport when I finally got thru to them they don’t run a shuttle after midnight in San Diego! I rented the car for the entire week when I arrived the next morning they had no cars and kept my entire weeks rental fees and would not give me a refund kept my entire weeks rental they SCAMMED me be careful using this company!!