Fox Rent a Car

Wir hatten im Juli in L.A ein Auto für 5 Tage über Booking. angemietet und vorbezahlt. Als wir vor Ort waren, müssen wir noch eine Versicherung über 134 USD abschließen und ein Kaution Insgesamt : 366 USD. Am letzten Tag getankt und abgegeben. Minuten später bekomme ich ein Mail und eine 2. Mail, da bin nicht in Details gegangen. Am Sonntag schaue ich auf meine Kreditkarte Abrechnung 226 USD wurde abgebucht und schreibe ich direkt an Booking was es sein sollte, natürlich muss als dokumentieren und abwarten. Es sind 5 Tage vergangen mein Kaution habe ich immer noch nicht zurückbekommen. Sollte angeblich bereits zurückerstattet sein. Bei anderen Autovermietung wie Hertz funktioniert alles einwandfrei sogar am selben Tag die Kaution züruckerstattet.

LO PEOR DE LO PEOR FOX RENT A CAR,OFERTAS ENGAÑOSAS DESINFORMACION Y MALA ATENCION, Son las palabras más sutiles qué pude utilizar para describir a esta "compañia" reserve con 6 meses de entelacion y al hacerlo no te muestra ningúna restricción de destino y se oficial kilómetraje ilimitado, todo bien hasta que llego el día de ir a retirar el vehículo qué el empleado muy mal educado me indica que el vehículo no puede ir al estado de la Florida y que por este motivo la reserva se cancelaba de manera inmediata y que llamara a Expedia para el reembolso, así sin más explicación, esta gente saben lo que están haciendo para robar el dinero de los clientes todo lo que ofrecen esta maquillado y tienen todo hecho para perjudicarte, NO RENTAR CON FOX RENT A CAR NO SON CONFIABLES NI TRANSPARENTES

Fox Rent A Car is the least legitimate rental car company I have every encountered. When renting my car online, I specifically declined all insurance coverage in booking my rental. When on site, I did have to pay extra due to the need to rent a child safety seat. I made a comment to the rep that the charge on the documentation was higher than expected, and he said don't worry about it, it is just a deposit. Upon return of the car, I was charged far beyond just a child safety seat, even though I paid for the rental in advance. This is because of the excess insurance I did not authorize. To make matters worse, because they captured my digital signature, they were able to apply it to documents I never saw to make it look like I agreed to pay for the excess insurance, despite what I had been told about it being "just a deposit." I tried to contact customer service, but they were unwilling to assist. I further tried to get help via Visa, but because of the digital signature they captured, the documentation tells a story that is different from the truth. NEVER RENT WITH FOX RENT A CAR.

I ordered an SUV to drive into the mountains into Breckenridge CO. I had planned on a small SUV with plenty of power to get up there. I was instead given a Nissan Kicks... which while new... did not have 4WD or an engine capable of safely getting up the mountains.... This car struggled so much we had to stop 3 times on the way into Breck.... At the counter when i rented the car, they told me they had other cars that I could use but it essentially doubled my rental cost... After returning my rental, i was overcharged for fuel (filled up in Denver but still missing 3 gallons???) and an extra day.... I spoke to Customer service and was shut down on all fronts... The rep was rude and talked over me, wouldnt listen to my complaints and essentially said if you dont like the options, cancel your rental.... I debated with the CS rep what a small SUV is vs a Nissan Kicks.... Its a difference of 80 horsepower and a turbo.... both of these statements were ignored by CS.... and i was essentially told that the capacity matched and its the same "class" of car.... I will never use FOX again.... predatory practices and bad customer service....

We traveled to Tampa on 6-22 and the rep said if u use any tolls it’s easier to just go through and u will be billed at the end. I said NO cause I knew it would only be a few. My husband isn’t patient and said ok. I didn’t trust the REP! He never said anything else. We returned the car 6-29 and they rush u like u have never seen! My husband signed the contract that said no issues with the car. We get home and on my credit card bill was another additional charge of 16 and 150! Mind u we have paid Rentalcars.com 170.98 to rent the car months prior to this. When I looked at the emailed contract they sent they added tons of additional charges that didn’t exist!!!! Late fee, tolls all kinds of things! I’m appalled ! They are a fraudulent company and don’t walk run from them. I have rented vehicles in the past from other companies and never ever in my life have seen this kind of fraud

demasiado tiempo para recibir el auto. los trabajadores se demora mas de 30 minutos con cada cliente que atienden. llevo 1 hora esperando. en Fort lauderdale

WORST RENTAL EXPERIENCE OF MY LIFE. Prepaid $582 for a rental only to arrive at the rental counter, wait over an hour, and then be told that no cars were available. If a car is reserved for a specific date and time for pickup, especially when paid for, how is it not ready? Finally, myself and several people in line ahead of me, were walked over to Dollar rental BY THE FOX EMPLOYEE because they had a few cars left. I was told that Fox would reimburse the difference, which I double checked with the Fox employee about before heading to the garage with my new rental agreement from Dollar for $948. Once the car was returned to Dollar, I called Fox to follow up on the reimbursement process only to be told that (A) there was no record in the Fox notes about running out of cars nor the employee promising reimbursement and (B) I should have been given an 'upsell agreement' by Fox which I was not. Now it appears that I am out of luck with reimbursement after paying more than DOUBLE to a competitor under the promise of being made whole by Fox. Not only were the Fox representatives at the SEATAC counter not helpful, they were also incompetent. Calling the customer service line has been just as maddening an experience with no help or guidance given at all. I would sooner walk barefoot to my destination than to rent a car with Fox.

Be Aware of Scams/cheating/false information We booked a 7 seater to enjoy our holidays! At San Antonio airport on 7/10/24, we showed up with fully non-refundable booking through Priceline.com! The lady at the desk at 230pm asked me if I go to Houston or Dallas, I was honestly said no, we are booked and PLANNED for Florida… this dash company no where has a rule not to go out of Texas anywhere or the Priceline didn’t tell us. The whole plan just scattered and upset!!! Next time just lie them!!! Also she mentioned if you book via outside vendor this would happen Also I mentioned I have plan B to south padrea island but she refused my booking Be aware and never book again!!!!!

BEWARE of Rental Car Toll charges. Avoid the scam! Purchase the Plate Pass for the charge of $12.99/day if you are driving through toll areas and do not have the option to pay cash at a toll booth. Otherwise, you will later receive a Notice of Toll Amount and Administrative Fee for Rental Car Toll Charge. It is an additional $15 per toll on top of the actual toll amount. My actual toll amount was $12.52 but with admin fees the total was $102.52. I had rented the car for only one day. This was never explained at the pick up counter. There have been many complaints about toll charges and a class action lawsuit was filed some years ago. You will have no way to dispute the charges. No human is available at this company. I tried. After a long audible menu, you might reach the billing dept but they offer NO help. Good luck.

I recently rented with fox - Orlando, after traveling all day and finally making it to my rental agency, i was handed the keys and told to sign a multitude of documents. One that I was told was "Mandatory" to sign was the loss damage waiver. I was told by Hakim that this was mandatory as i was renting a 15 passenger van, and it was classified as a commercial vehicle. So standing there with 5 kids my wife and inlaws, i signed. Once i got settle about 2am i called my credit card company which i booked through and they said it is no way mandatory and my travel card has it covered. I called back the billing dept at fox and told them to remove it. They said I could travel back to the rental agency and get it refunded or wait until i return the vehicle and call them back for the refund- i had 72 hours after i returned the vehicle for my refund. I asked them if they made note on my file that i called and requested it to be removed/refunded and they did state that it was clearly on my file. So the day i retuned my vehicle i called the billing dept and they stated they had to escalate this matter - it was escalated and weeks went by i never heard back, after calling a number of times i was told they would get in contact with via email. as another work week went by i called back and they said it was denied by the manager. FOX Rental was by far the most unprofessional company i have dealt with but will never deal with again. I will begin to spread my experience now across the numerous sites for review in hopes to help another travel weary family make a better decision when it comes to the numerous rental companies available ! So i was lied to, told a service was "Mandatory" than promised a resolve and than declined. Worst Rental Company so far. MCO-845873

Used Fox Rent A Car in Denver CO. Waited in line for 1.5 hrs. After about an hour we were almost to the counter and they announced that anyone in line could pay $20 and jump into the empty "priority line" right next to us. Several people closer to the back of the line jumped over there essentially cutting the line for $20. Not wanting to do that to the couple parties in front of us we waited, and waited. The staff was combative and rude when people in line got upset about letting people cut for $20. When we finally got our car it was rough. It had over 50k miles with lots of dings and paint chipped on the exterior. The door wells hadn't been cleaned in weeks and there was a significant hole worn through the carpet under the gas pedal and "Maintenance Required" was on the dash display the entire time. And yet we felt lucky to get this car because one person in front of us was still standing outside when we left because they couldn't find her car, and another gentleman was trying to get another car because the previous renter had thrown up in it and Fox hadn't cleaned it in between renting it. Will never use Fox Rent a Car again

DO NOT rent from FOX!!! They are a scam and they will find away to add their insurance after you verbally deny any extras. They know once you sign 'trusting them' they will take your money from you. This is the first website where the reviews aren't that bad but if you look elsewhere they have 1.6 stars or less ALL for scaming people out of money!

The car was very dirty with stained upholstery. That was to be expected with the price point of the rental. My issue was with the scam they pull after you return the car. I received a letter stating that I had a $130 in parking ticket fine. I never parked anywhere except my parent's private drive! Tried to contact them through website, email and phone to dispute. The dispute form "times out" and no one answers the phone. They held my credit card that I made the reservation with and charged it $130 2 months after I returned the car!

Last week, I needed a car immediately after getting an unexpected call saying a family member was dying in the hospital. Went through Priceline but realized too late that I had to prepay full amount. ( I wasn't thinking clearly and should have gone through Fox directly.) When I arrived in Seattle I asked the Fox agent (Myron) if I would receive a credit for unused days if things happened quicker than anticipated. He listened to me. cancelled Priceline before I paid for it, entered a new flexible Fox reservation, gave me a manager's discount, and told me I didn't need to fill up the tank when I returned it. In addition, he wrote his phone number on the contract and said to contact him if I needed it longer allowing me to extend without going back to the airport. At the end, he gave me a hug. I really needed it that day. Thank you Fox and especially Thank YOU Myron!

We will never rent from Fox again. I was told Fox closes at 12:30am. Shuddles last run was supposed to be at 12: midnight. The last run made was at 11:15. There were quite a few of us that already paid a deposit waiting to be picked up. There is a phone at the shuddle pick-up area, but unfortunately the phone number goes to the office in California. We were in Florida. There is no direct number to the office in Florida. It was supposed to cost me eighty dollars for the rental car. Ended up almost three hundred dollars and they did not reimburse me for the day that I did not receive a car. Never again will I get a car from them. The price was much more expensive in the end than any other rental place.

I recently rented a car from Fox at the Denver airport. I made this reservation over two months in advance of my trip. The price was the best I could find. I reserved a full size car, described as a Camry or similar. When I arrived, the rental agent immediately tried to upsell me on a more expensive car. I politely declined. He disappeared for a few minutes and returned with keys to a Nissan Sentra. I told him that the Sentra is not a full size car. He replied "We are out of Camrys." I said "any similar car will do". He told me all their full size cars are being washed and prepped and I'd have to wait 45 minutes for one. Or, I could upgrade for an additional charge. Clearly this was a pressure tactic. I was with my grandson and we were both tired from traveling all day. So I reluctantly agreed to the Sentra. But when I declined a toll pass and insurance his attitude changed and he became quite rude. So after this experience I'll never rent from Fox again. Terrible customer service.

The rental agent for Fox Rent A Car at San Antonio International Airport lied to me. Laura (the rental agent) told me that the booking company I used only paid Fox Rent A Car enough to hold my reservation, and the additional amount I was paying was for renting the car. I told Laura at least three times that I did not need any insurance through their company. Laura told me that I was not paying for additional insurance. I did not look at my receipt until I got home from my trip as I called my credit card company while picking up the car to report to them the dispute in billing at that time. Come to find out, I was charged for the additional insurance. I will never use Fox Rent A Car ever again. I would rate them at 0 stars if that was an option

Expecting a Shuttle to pick us up at the San Juan, PR Airport waited for hours and was a no show, went the next day to the Fox Rental and was told there wasn't enough of Shuttle to come out, didn't recvd any text or call that we couldn't get picked up at the Airport. Poor service.

Le prix annoncé sur le web est inférieur au prix payé sur place devant le véhicule. Une surfacturation injuste mais vous n’avez pas le choix que de payer car vous avez besoin de ce véhicule. Lisez bien les clauses du contrat car certaines son abusives! De plus, attendez-vous à avoir un montant prélevé sur la caution plusieurs jour après la restitution du véhicule (sans aucun mail explicatif de leur part) alors que l’agent vous précise que tout est ok lors de la restitution du véhicule. Il ne fournissent aucun document lorsque vous restituez le véhicule pour vous dire que tout est ok… Enfin, aucune facture n’est fournie. En résumé, des montants sont payés mais aucune justification n’est fournie. Et je ne parle pas de la corruption des agents… C’est clairement du vol (du vol bien organisé je vous l’accorde!)

Regarding Fox Rent a Car and Europcar. Having prebooked a hire car online with Europcar for collection at Chicago O'Hare airport we feel that we were robbed. Also, both companies deny any responsibility. We were assured of a Jeep Compass 2.5 (CFAR) OR SIMILAR at a GUARANTEED PRICE of $304.98. On arrival at Fox Rent a Car desk, we were offered a VERY SMALL Hyundai which would have been of no use to us. We ended up having to pay $518.89, which is $213.91 more than the guaranteed price. Both companies deny any liability. AVOID USING EITHER COMPANY, also I would try to book directly with the car hire company, but never with these two.