Fox Rent a Car

This is the worst experience I have ever had from a car rental company I came to PBI I had reservations for a car got to the counter I was sent to get the shuttle I waited for the bus for about 20 minutes then the driver sent me back to the counter to get a contract went back to the counter and waited for another 45 minutes before a counter person said he will not rent Me a car and won’t advise me how to get a refund left the incapable guy went to SIXT and got a car in 15 minutes that’s good service

I am writing to share my recent experience with FOX Rent a Car service at Phoenix Airport, which unfortunately fell short of my expectations. Two months ago, I made a reservation for a full-size SUV for an upcoming April 7th, 2024, trip. However, upon arrival, I was disappointed to find that the vehicle provided was a small Jeep SUV that had a strong smell of smoke. Despite bringing this to the attention of your staff, I was informed that there were no other vehicles available, and I had no choice but to accept the car as is. During my rental period, I encountered further issues with the vehicle, particularly with its gear shifting mechanism. This forced me to return the car and make an additional trip, spending 2 hours out of my way to obtain a replacement. To my dismay, the replacement vehicle was still not the full-size SUV I had reserved. In addition to the vehicle-related issues, I found the level of customer service provided to be well below average. Communication was lacking, and there was a general lack of effort to address my concerns in a satisfactory manner. As a loyal customer, I expected a smoother and more accommodating experience. Unfortunately, my recent rental experience has left me feeling dissatisfied and inconvenienced. I hope that by sharing this feedback, they can take appropriate measures to improve their quality of service they provided to customers. Addressing issues such as vehicle quality and customer service responsiveness can go a long way in ensuring customer satisfaction and loyalty. I sincerely hope to see improvements in the future.

The employee sold me an insurance as mandatory but I have already one with my Visa Card. And he told me the full fuel tank was offered but at the end I paid it 150USD. So it is scam and I want a reimbursement.

En Fox rental México alias Eurocar terminamos pagando $600 plus por un auto compacto y que en Internet con el seguro salia solo casi $ 200 .de domingo a martes.Mucho cuidado !

First time to try them and it’ll be the last. Reserved a van 3 mons ahead through a 3rd party company (Rentalcars.com) charged my card within seconds just like any company, only to find out when I checked in to Fox Rental that there’s no van! Fox contacted another rental company and I was told to drive to another location to pick up the van. I had to pay a higher rate, as they did not honor the price I paid with Rentalcars.com so beware! and did not honor the rental coverage for the initial reservation so I had to get another one, again beware! I was told by the Fox agent that Enterprise will honor my car coverage, just take it there and they will screen shot it, not true! The refund process between the rental company and rental cars.com is so convoluted (which I never imagine until i actually file a claim). Fox will only pay the difference and the rest will be paid by third party RentalCars.com. I am still fighting to get the money that I paid for!

Told rental agent three times I did not want supplemental insurance (I was employed in the insurance industry for over 30 years and so knew I did not need the coverage they were selling). They still snuck it onto my bill. When I caught it a few days later, they refused to remove the charge from the bill.

Trouble-free pickup, friendly and helpful staff. However, the service agent upsold the toll pass, even when he knew it wouldn't be necessary for getting to my destination. I trusted him since he was local and was definitely taken advantage of.

I will never rent a car from Fox again It took 2.5 hours to get a car at LAX from the time I waited for the bus to the time we drove out of the lot Lazy workers, unorganized They would not go and bring cars in since in was raining hard Unbelievable It pays the same if they work fast or slow. They didn't care

Worst service They don’t accept international drive license and charge me

Rente un auto en el call Center, con un mes de anticipación, el día que debían entregarme el auto resultó que tuvo una falla y lo que me sugerían era que volviera a pagar para que me dieran otro auto, en fin decidí cancelar en ese momento, pero a partir de ese momento no me recibían mis llamadas, tampoco me enviaron los documentos de la cancelación y mucho menos me han hecho la devolución de mi pago.

Rented At Phoenix. Terminal counter was ok. After that Fox rates a zero or lower. At pick up, attendant ignored my car pickup and took care of other folks who arrived after me, then tried to give me a different ( smaller) car. I said I wanted the size car I rented. I finally got 5ge type car I rented, The next day I got a low tire light and on investigation Fox had 4 unsafe tires on the car nothing was open on Sunday I had to wait a day to tires replaced. This kept me from two days of scheduled events. Because I missed what I came to Arizona for, I returned the car early. Fox would not reimburse me for the unsafe car and would refund me for returning th3 car early! Plus they said I drove 6000 miles and I only put 500 miles on the car. Fox is a complete rip off from start to finish and at corporate!

Horrible experience in Burbank Ca.!! Fake pleasant guy said they did Not have car i contracted to rent through Expedia. “Only had” minivan or sports car, for few dollars more. He said it was discount due to me being a nurse. I informed him I had breast surgery and needed small, easy to handle auto. Legally, they need to provide similar car, for same price. I didn’t see final bill, until weeks later. They charged me $69 extra plus additional fees!!! My Expedia receipt said my payment included all taxes and fees.

Professionalità zero per non dire sotto zero, ho preso l’auto in Marocco ad Agadir con rilascio a Marrakech, gli accordi erano che il giorno prima ci incontravamo con un loro addetto per il controllo del veicolo e il rilascio della caparra in una posizione da me stabilita, in quanto il giorno seguente il volo era prestissimo quindi non avevano credo voglia di fare la mattinata, detto ciò il giorno in cui doveva avvenire l’appuntamento è stato un inferno, mi hanno fatto rimbalzare a destra e sinistra facendomi perdere mezza giornata tra un punto e l’altro e alla fine per non avere problemi il giorno del volo ho deciso di lasciare l’auto un giorno prima rispetto a quello pattuito! In più ovviamente ho pagato il taxi per andare in aereoporto, il giorno a vuoto che non ho usufruito dell’auto e che dire sicuramente non hanno una parola!

Website was only accepting major credit cards on March 8th. I tried, but no luck...so I thought. I didn't think the reservation went through, so I had already booked with another company. 5 days later, I was billed by FOX for a future rental in Atlanta. I never received a confirmation of my reservation. I found a cheaper and larger rental with another company. I then tried to get a refund from FOX and was denied! Policy states that there are no refunds! Lets see if Bank of America will stand by me.

Standing in line 2 hours. Started with 3 people behind the counter then down to just one. If I hadn’t booked through Expedia I would have walked away. I’ll NEVER use this company again. When I finally got to the front of the line, I was informed that I had not paid for the vehicle yet. And I was then told, if I did not want to wait, I should have simply gone to another provider. How was I to know if I had paid or not? I was checking my bank account to see if I could get out of line when I was finally called to the front of the line. The whole operation was terrible, even though the servicemen tried his best to smile.

Avoid. Bait and switch specials, and pricing wasn't what was expected. They blamed Travelocity and sent us on our way. Location - Orlando

Car in poor condition. Car had over 70,000 miles and alignment was off. It had a cracked windshield multiple dents and scratches. Car was given to us dirty with bugs on the windshield in the front of the car. Asked for another car in attendant said that the car wash was down and all the cars were dirty. No option to exchange. Escalated to Supervisor and never received a call back.

Most important, I booked this car on priceline for 229.50, but the actual price charged was 387.70. Don't be fooled by the advertised price; it is a scam. The car had multitudes of problems. The rear passenger side tire had a slow leak and we had to keep checking it and had to add air. The driver's side windshield wiper was crap ... and it rained multiple times, making driving difficult and dangerous. The windshield wiper fluid was empty, leading to an annoying alert while driving, and most important, while making a 4.5 hour drive back to the rental car location, the car's collision warning system went bad and kept bleeping at us, showing an alert, and resetting. Each time it reset, the car maneuvered strangely. I wrote to the company to tell them of the issues we were having and I, to date, have received no response after several days.

I booked through Expedia and was quoted a very reasonable price. When I got to the counter in Phoenix the agent told me that he would give me an upgrade for free since he wasn’t busy that day. I signed the contract without looking at it carefully (very tired) and when I got my credit card statement it was for double the price I had agreed on through Expedia. They charged me the amount of the upgrade and all the incidental taxes and service fees were bumped up too. The agent I talked to was no help at all. Lesson learned, always pay at the time you book through Expedia. Don’t wait until later. I will never use Fox again.

Run. Don’t walk from this place. Book a particular car and then upon arrival not in stock. They want 150 more to upgrade. Booked with nu car in Denver for half the price. Fox car rentals suck. If I can help the next person avoid problems then hopefully this review will do that.