Fox Rent a Car

We were unnecessarily upsold on a daily pass for toll roads, based on where were staying and would be driving during our visit. I expressed doubt that it was necessary, and the employee told us that Tampa Bay charges tolls "every few miles" and that'd end up paying hundreds in tolls based on our travel plans. The charge came to an extra $129 for our rental, and afterwards I calculated our tolls on the FL Turnpike site... it came to $0.81 for one particular day of travel. The employee took advantage of us as visitors to the area. Will not be renting from Fox again or recommending to friends or family.

Good overall customer experience and the car provided was great!

The caring attitude of your people.

I paid £294 for a car from fox with $118 to pay on collection. I said no to the extra insurance on collection but still got charged $747. They claimed the insurance I had just covered the inside of the car and I couldn't have the car without paying it. If I had known this I would have gone elsewhere as it was a significant chuck out of my holiday money. An option should be optional not mandatatory. If I wasn't tired from my flight I might have complained more

Desk agent was extremely helpful after dealing with a difficult rude customer before us. We appreciated the car--just needed a little more power when I punched the gas.

Naz welcomed us and was courteous, helpful and professional. We got a new car and everything was great. Humane and good service. and high-end vehicles

First time renting with Fox auto rental. They were just wonderful! From the moment we got on the bus to take us to pick up our car, to the wonderful people who helped us get the car rented. We will definitely use them again.

Entire process of getting and returning car was easy. Car was clean and at a good rate.1/17/

I was hesitant to use Fox rental car due to bad reviews. I decided to give them a try due to excellent rental car rate and I’m so glad I did. They exceeded all expectations. Shout out to Charles at the rental car desk! Charles was polite, kind, and provided excellent customer service. Thanks for providing a great rental car experience.

I recently had the misfortune of renting a car from Fox Rent a Car during a trip to Miami, and I feel compelled to share my nightmarish experience. From start to finish, the entire process was marred by deception, poor customer service, and a blatant disregard for customer satisfaction. My troubles began at the pickup counter, where a representative forcefully pushed additional services on me, falsely claiming they were mandatory. Despite my clear refusal, I found myself coerced into purchasing insurance and a PlatePass, causing my reservation total to skyrocket. This bait-and-switch tactic not only soured the beginning of my vacation but also left me questioning the integrity of Fox Rent a Car. Upon realizing the misrepresentation, I reached out to the manager the next day seeking a refund or an option to return the car. Instead of addressing the issue, I was told returning the car would cost me $350 early return fee (the total amount in the original booking), which was extremely unfair given the circumstances. The manager conveniently failed to mention that the insurance is only mandatory if the driver lacks personal insurance – information that would have influenced my decision not to purchase it. Despite reaching out to the operations manager via email and filing a claim with the Consumer Protection Office of Miami-Dade County, Fox Rent a Car has shown a blatant lack of concern for customer grievances. The operations manager's response was dismissive and unhelpful. This entire experience has left me thoroughly dissatisfied with Fox Rent a Car's deceptive practices and abysmal customer service. I would strongly advise anyone considering their services to think twice and explore alternative options. Fox Rent a Car's lack of transparency, disregard for customer concerns, and refusal to rectify the situation have left me with a bitter taste and an unwavering determination to share my experience to spare others from a similar fate. In conclusion, my recommendation is clear: steer clear of Fox Rent a Car unless you're willing to risk a ruined trip and a severe dent in your wallet. There are countless reputable car rental companies out there, and Fox Rent a Car is undoubtedly not one of them.

Great customer service

Collen at Fox in Tampa was so helpful and very friendly. .

Quick and easy pickup at the desk, but be careful about <25 years underage fee. Went upstairs to the key people, filled out a current-condition form, signed, and was handed the keys. On return, dropped off the keys and left.

Fast Service, Polite, and Awesome Car!!!

Fox rates were below the market. The staff was professional, courteous and took the time address my concerns. The cars were exceptionally clean, didn't smell of smoke and the outdoor attendant, took the time to walk around the vehicle to make sure i wasn't charged for damage that was there before. I will continue to use Fox or my business and personal needs.

Over all experience was great. We had to wait an hour to be picked up from the airport upon arrival while many other companies had picked up 2 or 3 times. Other than that we had no complaints

I was delayed from getting my rental and had to settle for something I didn’t want due to the shuttle driver leaving me at the airport terminal after seeing me head towards the shuttle van.

The customer service is great. Easy checking in and out. Will be a returning customer.

The agent was very helpful and explained all I needed to know

The gas prepay option was convenient but the rep did not have to lie about Fox offering the cheapest gas rates. I found out there were plenty of cheaper rates along my route.