Fox Rent a Car

There must have been a different customer service class that all the Fox employees take in Orlando. My favorite part was the shuttle driver (I believe his name is Rodrigue M.) Last time I was in Orlando, I had a bad experience with a different car rental, and this caribbean man (Fox shuttle driver) overheard us and told us about FOX rental. He sold us this rental car and how great they are and told us we would not regret renting from them. And he was definitely right. This time when I came to Florida, I rented from FOX and We loved it. Car was great. Customer service from the entire team was phenomenal. And luckily for us this driver was the one that dropped us off at the airport on our way home. He did not remember our previous encounter, but I thanked him anyway and told him as far as Orlando FOX rental, they forever made a customer out of me with services like this.

Pick-up and drop off went smoothly. Don’t fall for the prepayment of tolls if you are not going on the Golden Gate Bridge, that is the only place there were tolls. Overall a great experience with Fox.

Car was nice, pickup time at airport was a little slow. Location was far from airport, but very good value for the money spent.

Nice car, great customer service all around

Car was ready and spotless, staff were friendly and so helpful to heft our giant suitcases into the shuttle! Easy return and speedy trip to the airport.

The whole process of picking up and returning the vehicle was simple and quick. We rented a Charger but they didn't have any "cars" only SUV's when we got there so they gave us a Dodge Durango. It was OK.

The staff at Fox was quick, had all in lease docs in order, and we were on the road in a matter of minutes. The return of the vehicle was the same. staff checked out the car and we were on the shuttle bus to the airport and at check in within 15 minutes.

The staff and the customer service I received was excellent. They did not take a long time, they answered all of my questions, recommended extra insurance packages, and had the car detailed.

Having to ride two busses (two locations) to get to/from the airport to Fox isn't what's required by Fox's competition; it's tolerable but not competitive... so, a "best rental rate" would be expected.... maybe next time?

The staff was friendly and welcoming, making the pick-up process easy and stress-free. The vehicle was cleaned and well-maintained, and it was fully fueled when I picked it up. The drop-off process was also quick and hassle-free. Overall, I had a great experience with the service.

Fox baled me out of a hole. Left in Chicago airport without a car (original car hire company cancelled my rental and didn't have any cars) but Fox did and organised a car fairly quickly - only issue only one person on desk so took a while to get car.

Courteous staff, very clean, like new vehicle, easy return. First time using Fox & call me impressed.

The price to rent a vehicle from Fox was about half of the cost at other rental facilities! The pickup experience was great, as was the drop off experience! Will definitely rent from them again!

It is to put the year of the vehicle on the website and guarantee its delivery since they changed the chosen car I rented a small modern sub and they gave me a large and rustic sub and at the time of delivery improve the information where to leave it since it is not very clear. For the rest I will continue to rent, thank you.

Did not like being forced to pay an upgrade fee by agent

great pirce for the rental. great customer service during pick up great clean car.

The gentleman at pickup was so helpful and kind after a long day of travel, he made the process very easy

Fast service.

Great customer service! Easy pickup and return. Best rates we could find.

From the time Elizabeth checked me in, to the time I dropped off the vehicle and was checked out by Darling, the process was quick and easy. I like the fact that as a FL resident, renting in FL, that there are no mileage restrictions and extreme deposit requirements like at other rental services. An overall great experience.