Fine Drams

Great postage great price well impressed with delivery time and packaging definitely use again

Was looking for a bottle that I couldn’t get easily stateside. From ordering to shipping took 6 days to NY. Impressive. Tracking showing all movement from Denmark, on aircraft, through US customs, etc. Bottles were well packaged. Highly recommend! Also, Jonas was great communicating via email.

I placed an order with FineDrams in late Jan. 2023. The order was shipped promptly but had some issues as soon as it arrived in the US (the tracking showed it cleared customs but a day later it was on its way back to the sender with a return to sender designation). I noticed the shipping issue the day it occurred and reached out to FineDrams' customer service. I sent 4 emails as well as attempted to reach out to their social media accounts and I received no reply/assistance/refund over the course of 3 weeks. I am now currently working with my credit card company to dispute the charge and hopefully I can recover my money. I would advise against place any orders with Finedram. TLDR: I placed an order, never received it, and never received a refund. The merchant never reply to any contact attempts.

Really fast delivery service, Ordered from the UK and parcel came 7 days before the scheduled delivery date. Package was very well packed and extra care has clearly been taken to secure the glass bottles Great prices to, Will 100% be using again for future whiskey purchases

Great quick service well packaged and delivered ahead of lead time brilliant

Multiple attempts to contact them by phone (the number just rigs out then disconnects), several emails, social media channels. Not a single response. No sign of my order, or shipping confirmation since making my order nearly a month ago. Truly awful customer experience so far and still without my order! UPDATE - 12/04/23 Still don't quite know why it was so hard to actually get a response/acknowledgement. However when I finally did, they were very helpful, got my order and apology for the material delay in shipment. Happy with end result, just would have valued being kept better up to date.

They ghosted me! After contacting them regarding my shipment that was misrouted by DHL, they told me to wait a week and if it didn’t get in track we would discuss a replacement order, they simply stopped responding to my emails and my order (valued near $400) never arrived. This, after downing thousands of dollars with them over the years. Strongly consider not giving these people your money because if something goes wrong they’ll just ignore you.

Order was despatched quickly but there was no mention of additional import duty and vat on the most obvious pages. Because of Brexit I was aware that additional costs might occur but nothing in shipping and pricing not anything in FAQ. Everywhere it just shows the very reasonable shipping cost and keeps referring to shipping and pricing. When I contacted the company I got a standard response saying I should have been aware, however I feel that it could be made much clearer on their website and it feels a bit like the company prefer to leave their customers in the dark. All it needs is a note saying please be aware of extra costs and refer to the terms and conditions, which are under legal information rather than customer service. Please Fine Dram put a little note on the pricing/ordering page so customers have a much better idea of what’s involved.

Not as cheap as you think, ordered a bottle of havana 15 year old rum as it was £129 as opposed to £142 in the uk only to find out it is now costing me a further £48.65 in excise duty, import vat and a cleatance fee. Be warned as its a fact that fine drams won't forewarn you

Perfect packing, awesome selection and everything works like dream! High recommendations!

I ordered a rum bottle and received a damaged bottle. Sadly I got no response to my multiple Mails.

Excellent company tried everywhere to get tunel de mallorca got it from here Excellent service and the postage was very reasonable. Will use them again great range of Jack Daniel's shame that many were out of stock.

I live in the US and ordered whiskey from them. I wasn’t able to find this whiskey anywhere else online, but FineDrams had it in stock and for a great price. The product arrived in a timely fashion and in perfect condition. I am very happy with that purchase and would definitely buy from them again.

Excellent and very fast shipping to England. Placed about 5 or 6 orders since last year. All perfect and very secure packaging. Please keep up the great work and try and add more Bourbon! Difficult to buy at reasonable prices here

Ordered Wednesday evening, addition to order (my bad) dealt with instantly via email, shipped Thursday, sipping in UK on Tuesday. Couldn't have been a better experience, thank you Jonas and Fine Drams.

Quick delivery and really good prices. Thank you for an excellent service.

My order arrived in quite a wet box. On inspection the seal of the bottle had broken, which caused the cork to leak. So not caused by the transporter. I took pictures and informed the shop. They send me a new replacement bottle immediately and I can keep what is left in the old bottle. Excellent service! TY

Täydellisesti pakattu!!! Tuotteet oli ensiluokkaisesti pakattu pehmusteisiin rikkoutumisen estämiseksi ja tilauksen yhteydessä sain seurantanumeron. Tulen varmasti tilaamaan uudelleen ja suosittelemaan tätä kaikille. On ollut haasteita löytää sivustoa jolta uskaltaa näin vuonna 2022 tilata Suomeen särkyviä tuotteita. Tilaus saapui suoraan jäämättä jumiin mihinkään. Suosittelen 👍

Excellent service and a tremendous collection of whiskeys at affordable prices. Will definitely be ordering again.

Excellent service my order was with me within 5 days and was expertly packaged and products in pristine condition. I saved £20 - £25 on the bottles of Don Julio I ordered way below UK retail prices. Would highly recommend and use again.