Fine Drams

I'm happy to report that I just received my Mortlach and Dalwinnie Winter Gold bottles. Many thanks to Jonas and the Fine Drams team for making this happen. You guys are great!!!

Received my Rum perfect packed and shipped fast , I will order again!

My first time ordering from fine drams , and im very happy, order arrived safely, ill order more.

If you order from UK this is a scam. Whilst it mentions orders outside EU may incure customs fees, it does not give you an idea of how much, and looking at other reviews, they are well aware of how much these could be. You pay extortionate postage fees for it to be held at customs where you are then sent a letter demanding almost the same price as original order (mine was £47 +£15 postage). I received a letter today almost 1 month after placing order demanding approx £46. Absolutely scams

They had a bottle of gin that I could not find anywhere else. Ordered and was shipped to Ireland where I received it very quickly and on time before Christmas. The bottle was extremely well packaged and arrived in perfect condition. Couldn't recommend them more highly.

The company is not transparent about it's pricing. It appears alongside other UK companies offering seemingly competitive prices. Only much deeper in their website do you find reference to custom charges that would be levied if bought from outside the EU.At no point in the actual buying process is their a warning to be aware of large additional custom costs. I was caught out by this when I bought a whisky (Glen Garioch 12) for the equivalent cost of £45 including £12.50 Parcel Force postage. Only when tracking the package I saw mention of a custom charge. A letter arrived stating I'd need to pay an additional £30 to release the item. I have obviously not proceeded and will now receive a refund minus the delivery cost. Please be aware of this problem and I really do think there should be a requirement for such companies to be obliged to make reference to the added cost during the buying process.

I have no picture to post because I have received nothing! Having placed an order with Fine Drams on 10 Oct I received an email stating that it was due to be with me between 18-23 Oct. The date came and went. Despite multiple chasing emails and communication on both Instagram & Facebook for an update on my order I was continued left on read with no reply. I eventually got a response from the ‘owner’ who stated I needed to pay some ridiculous hidden customs fees. They were unwilling to assist any further. Even when requesting a refund they stated they would return the moneys in 6 weeks, less they shipping costs. Customer satisfaction and service is evidently not an area of priority as they do not seem to care one iota once payment has been taken. Having had this first time experience strongly led me to question the validity of the company. I wish I had steered clear and gone with a known and reputable company, especially having now read similarly damning reviews on Facebook and Reddit to name but a few forums

Bought pair of hard found, single malt bottles at very reasonable price. The parcel was professionally packed and delivered as promised, with reliable tracking service. Order confirmation and response to an inquiry came within minutes, very credible customer service.

A very extensive online Whiskey shop with a lot of choice. Very fast delivery. And the products are very well packed for shipping. Payment is smooth. recommended!

Complete scam! I ordered 2 Gold Cock wiskey bottles and they shipped, yes they actually did, only the boxes!! A way to say ha-ha we scammed you!! DONT BUY! Edit: to be fair, they gave me a full refund after some back and forth and investigation with DHL. Still crap customer experience as I was looking forward for those bottles.

We found here exactly what we were looking for. We have ordered from Slovakia and our order was processed and delivered quickly and very well packed. We are very satisfied with the service. Thank you.

FineDrams.com is an online retailer known for its extensive selection of whiskies and spirits, catering to enthusiasts and collectors alike. The platform offers a wide range of products, from rare finds to popular staples, ensuring there's something for every palate and preference. A noteworthy aspect of FineDrams' service involves its shipping policy to Northern Ireland. Due to a misunderstanding or interpretation of the Northern Ireland Protocol, which keeps Northern Ireland within the EU Customs Union for goods, FineDrams currently groups Northern Irish buyers with those from Great Britain. This classification has led to a limitation wherein customers from Northern Ireland can only purchase up to two bottles of whisky at a time. This restriction contrasts with the more flexible policies applied to EU customers, stemming from the company's approach to customs and regulatory adherence post-Brexit. For Northern Irish whisky enthusiasts, this policy means navigating a buying experience that does not align with the region's unique customs status. The limitation on bottle purchases can be a significant inconvenience for those looking to buy in bulk or secure multiple bottles of limited editions. FineDrams.com stands out for its vast selection, user-friendly platform, and commendable customer service. However, the shipping policy for Northern Ireland highlights a complex area of Brexit's aftermath affecting consumers. Potential customers in Northern Ireland should be aware of these limitations when planning their purchases. It's an opportunity for FineDrams to review and potentially adjust their policies to better reflect the nuanced customs landscape post-Brexit, enhancing the buying experience for all their customers.

I ordered 2 bottles of Gin that wasn't available in the US anywhere. Process was easy, price was great and delivered as promised.

Fles whisky nergens te krijgen , maar wel bij FineDrams :-) Betaling eerst probleem i.v.m.storing PayPal en Ideal. Netjes te woord gestaan via email. Leveringskosten a 10 euro wel te hoog vind ik maar levering zoals beloofd!

Easy to order, timely delivery, arrived in a good condition, top quality Ararat Dvin brandy. Will definitely recommend. Cheers

Ordered a limited edition item and received normal version. now they expect me to ship back the bottle and lose 10 USD with no gain. Don't order from these asshats, instead order from any other site. these people will rip you off and expect you to return their overpriced liquor back. Not only do you lose your product if you do that, it is likely that they don't even give a damn about it and continue to leave the false advertising up.

First order from FD. Prices are unbeatable and everything arrived well packaged discreetly (if you know what I mean) and intact. Will definitely use again, thanks Fine Drams!

The positives are that the site has a good selection, prices are reasonable, and shipping is fast and relatively inexpensive. However, customer service appears to be poor to nonexistent. One of the bottles I ordered arrived with a fairly substantial leak. I sent two emails to customer support with pictures, and also sent messages through Facebook, Instagram, and Reddit. I can even see that they have read the messages, but well over a month later I have received no response. Update 10/17/23. Finedrams indicated that emails to customer support were caught up in the spam filter. They sent a new bottle, which arrived safely today.

Great communication once purchased. Goods arrived quickly & packaged extremely well. Would definitely purchase again. Thank you!

I have ordered from Fine Drams several times and have never had a single issue. All communications were swiftly replied to and all merchandise was just as expected. This is a great company, don't let anything else fool you. As you can see by all 1 star reviews, everyone was fully taken care of and refunded.