Fantastic service
Fantastic service, great selection and arrived as promised. Will be ordering again
Fine Drams receives consistently positive reviews. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
Ordered a bottle of single malt which arrived in the designated timescale however it was not the bottle ordered or descr...Read more
Fantastic service, great selection and arrived as promised. Will be ordering again
This is the first time I used Fine Drams to buy two bottles of Pastis. I needed a litre bottle to go into my optic on the kitchen wall. They arrived so quickly, and packed so well. Great company, will use again!
I have now bought multiple times from Fine Drams and I find the service excellent. Easy to use web site, great selection, Very good prices and very reliable. Every time I have ordered the items have been well packaged, delivered quickly, have sent me the relevant tracking information and whenever I have asked a question they have replied quickly and have been very helpful. One of the best things for me is that Fine drams have items I cannot get in the UK. I also like that recently I have bought a 20cl bottle of Blegian Owl and a 35cl bottle of Slyrs 51. With having smaller bottles I have been able to try new whiskies without having to buy a full size bottle. I also purchased as bottle of Wild Turkey Rare Breed for £30.00. Which I think was very good value for a cask strength very good bourbon which I like and cheaper than anywhere else I have seen. Many thanks to all at Fine Drams for providing a first class service.
Delivery was extremely quick and arrived perfectly packaged. First time I ordered saw no issues with VAT (I live in Northern Ireland). On the second occasion a charge was raised against me, but, upon query this was dismissed by the Belfast depot (thank you Good Friday Agreement!!). I will 100% order again from FineDrams, prices are 'too good to be true' levels, although it is true! PS. When are you getting more RL Seale in stock??? :)
I am so happy with the service I have received. The bottles came quiet quickly and were reasonably priced. Will definitely be ordering again. Thank you
I didn't actually end up buying from them. Brexit has made the sure that the VAT and import charges, likely to be imposed by Parcel Force, will push the price of the item to be higher than it is from a UK retailer. But Jonas responded very quickly to my questions, which was very much appreciated. However I think that there needs to be a clearer message on the website for UK Customers. Luckily I'm of a suspicious nature. So when I saw the flat rate delivery charges of €4.80, for UK destinations, this seemed too good to be true. Hence I did some research.
My 3rd Order from Fine Drams in a month, first 2 no problems. 3 order a single bottle of Highland park cost £190 saving 10 on list price at highland Park. letter from Parcel force demanding £72.64 import duty, nothing mentioned on Fine Drams . thats more than 30% extra when using this site.
***My money has been refunded. But they still have not given an explanation as to what happened with my order.*** I have ordered from this website many times and the service has been good up until my last order. My tracking shows that my order was delivered however the details showed it being delivered to an address in Germany. I live in the United States. I have sent 4 emails to inquire as to the whereabouts of my order and the company has yet to even reply to me. It has now been a week and a half. I am incredibly disappointed in this company’s service!!! Bethany Meitzler
Brexit led to some custom charges which were very high but this brought the bottle to the same price I would have paid in the UK. Beyond the control of Fine Drams so in no way their fault. Very very well packaged, impossible for it to have been damaged. Very reasonably priced shipping. The cost for the bottle was very good. Would definitely recommend as a great supplier.
Excellent service and great prices. Definitely worth looking at for those bottles you can’t find in Australia. Very reasonable shipping rates is a bonus.
First time dealing with Fine Drams and I'm very impressed with the service I got. I've been fighting a slow losing battle trying to source my favourite whisky - Aberlour 12 yo non chill filtered - as supplies gradually dwindle due to it being discontinued. I ordered two bottles and my sister ordered two more to give to me for Christmas. Both orders arrived bang on the stated day and they were both packed superbly, with very little chance of breakage short of getting hit with a sledgehammer. The communication from Fine Drams was first rate and I have no hesitation whatsoever in recommending Fine Drams as a reliable and trustworthy company with which to do business. Thanks, Fine Drams, and a Merry Christmas to you all.
Ordered 4x bottles not available in the U.S. Despite COVID-19 and a seemingly long wait in customs, things came in a very timely manner. Very well packaged thankfully because it looks like DHL and USPS played forklift hockey with the box. Reasonable shipping prices too. I will definitely be ordering from Fine Drams again.
Just placed my Second order with Fine Drams. The first time was great, bottles ship quickly and it's nice having such a wide selection of scotch that I wouldn't be able to get in the states. Plus Jonas seems super active on every possible review or social media site, which is really nice to see from an owner. He clearly values both his business and the customer.
Have placed a couple orders over the years.Always perfect packaging,fast delivery, and better shipping rates than the 2 big british stores.
Took over 6 weeks to get because of Covid-19, no fault of Fine Drams (I live in USA). Beautifully packaged. No issues at all! One of the few places online to order what I want. I will definitely be ordering from here again! Would today, but it's out of stock. They have email service to let you know when it becomes available again. Now, that's good service!
Very fast shipping to Romania,less than a week. Bottles packaed very good, you can drop the box peacefully. Overall a good experience. Recommend!
Excellent customer service, shipping standards, and all around just a great business. Jonas, the owner, was very helpful and reassuring, even when the US delayed shipping due to COVID related issues (outside of Jonas' control), and he was always prompt with answering any questions or inquiries I had. All whiskies I've received came tightly/nicely packaged and in impeccable condition. Truly one of the best experiences I've ever had ordering online from a business. Even if you can find whisky cheaper somewhere (unlikely unless living at the actual source - their prices are near unbeatable from what I've seen) it would be worth it alone just for the service and quality of shipping. Three orders through them now and I will, no doubt, place many more in the coming years!
EXCELLENT place to order great whisky at great prices. Everything was packaged incredibly well, delivered quickly, and emails were responded to promptly. They will absolutely earn your business!
Never written a review previously but cannot fault this company following my first order. I was searching for a hard to find bottle of Whiskey for my collection and stumbled upon this company. I ordered on 18th May and moments ago (21st May) received my parcel. Not only the speed of delivery impressed but the packaging of the whiskey. I believe that you would could have dropped the parcel as many times as needed in delivery and it wouldn't have damaged bottle (or the all important presentation box it comes in. Care and consideration taken. I will definitely use again. Thanks
Ordered on a Tuesday, received the items the next Monday. The only place I could find makers mark cask strength and get it delivered at a good price to Ireland. Also ordered some scotch samples. Everything was packaged carefully and I couldn't be happier. Will be ordering from them again
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.