Fine Drams

4.155555555555556 out of 5 stars
4.2
Great90 reviews

TrustScore

4.2
4.155555555555556 out of 5 stars
Great
5 out of 5 stars
67
4 out of 5 stars
2
3 out of 5 stars
4
2 out of 5 stars
2
1 out of 5 stars
15
90 reviews in total

Review summary

Fine Drams receives consistently positive reviews. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

My experience order was excellent

My experience order was excellent, fast delivery and the packaging 👌 I order 3 bottles, came in a big box with bubblera...Read more

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Dreadful customer service

Ordered a bottle of single malt which arrived in the designated timescale however it was not the bottle ordered or descr...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Good experience

The goods arrived exactly on estimated day, everything included as ordered, intact, and packed super carefully! Overall...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Wonderful

Wonderful. Purchased a lovely bottle of Whitley Neill Gin which was unavailable in the uk. Bought it for cheaper than i...Read more

0
0
🔥 High engagement

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Orly Aguilar
Orly Aguilar
1 reviews
over 3 years ago
5 out of 5 stars

Excellent service and a great selection…

Excellent service and a great selection of Scotch, Rum and Brandy, which are my main interests. Quick shipping to the USA.

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almost 4 years ago
5 out of 5 stars

Great prices, fast delivery

Great prices, fast delivery. Definitely will use again.

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Mark Evans
Mark Evans
1 reviews
almost 4 years ago
5 out of 5 stars

Very impressed with fine drams

Very impressed with fine drams. Excellent price and speed of delivery considering international shipping. Also item was very well packaged. Would use again. Many thanks.

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David j peet
David j peet
1 reviews
almost 4 years ago
5 out of 5 stars

While looking on line for dimple…

While looking on line for dimple whiskey.hard to get here in UK At affordable price. Came across FINE DRAMS. Very reasonable prices and shipping . Hats off to fine drams and courier service for excellent service. Five days from ordering to delivery. Will de using FINE DRAMS in near future. HIGHLY recommended. Order no. 709069 Cheers/ Nobel. David j peet

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JT
JT
1 reviews
almost 4 years ago
5 out of 5 stars

Great Service

A great a service and will use again for their price point and choice. Also having an issue resolved swiftly was greatly appreciated.

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sam karav
sam karav
1 reviews
almost 4 years ago
3 out of 5 stars

Never received my order

I ordered several bottles and had a large order in 3 different shipments. They never came and were returned to sender. I have emailed several times and called with no response. Very deceptive and very poor communication. Will never purchase from here again. Edit... Finally got info and they resent 2 packages and got 1 out of 3 packages. 1/2022

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Ali Yafai
Ali Yafai
1 reviews
almost 4 years ago
1 out of 5 stars

Absolutely terrible.they advertise…

Absolutely terrible.they advertise white rabbit SALOON 120TH ANNIVERSARY SHOWING THE BOTTLE. then send you the bottle off.SPECIAL EDITION. Very very crafty company very clever way of misleading the public.just please beware of when buying jds white rabbit saloon 120th anniversary. Believe me you won't receive whats advertised.the guy was no help what so ever basically dident want to kno.ive learnt my lesson il only buy from the UK in future.and not little backstreet company's abroad.someone who knos about whiskey were its made how its made etc etc don't need to read a very long right up about the product.then right at the end put basically item advertised is not what youl get basically they send a substitute. You should put the picture of what your selling not what your not selling.i will expose this company for what they realy do all over social media and other sites until I get an outcome.instead of exscuses

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Annec
Annec
1 reviews
about 4 years ago
5 out of 5 stars

Good company, great prices

Had an excellent experience with this company. Really good comms, and the goods were packed extremely well and dispatched quickly. UK import duties and handling charges were a little more than I’d calculated, but I still managed to make a worthwhile saving on local prices (no thanks to Brexit). Recommended, especially for purchases not generally readily available. If you’re a UK buyer, just make sure you do your sums first.

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about 4 years ago
5 out of 5 stars

The experience with the company is…

The experience with the company is normally good until you have to get a refund and only get some of your money back. They claim the brexit is the cause of not getting a full refund. Also not giving brexit warning costs,everyone be careful.

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Scott
Scott
1 reviews
about 4 years ago
5 out of 5 stars

Online ordering - the way it should be

Currently, the best european bottle shipper to the USA,bar none. Great selection,prices comparable to airport duty-free shops, bullitproof packaging,fast shipping with fair postage prices around $15 per bottle on multiple bottle purchases. What's not to love? Much easier than searching for bottles during overseas travel,dealing with customs in person,and lugging the extra weight around.I've placed several orders with them over the years,and every one has been delivered in perfect condition,in about a two week timeframe. 👍

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about 4 years ago
1 out of 5 stars

I ordered a bottle of whisky two months…

I ordered a bottle of whisky two months ago. Was not told about extortionate shopping fees so was declined when I had to pay £32 to receive my £31 bottle of whisky. It’s now been back with Jonas from fine drams for ten days and I have no refund. He’s ignoring my emails. Don’t buy from here- he’s literally stolen my money and got his product back. I’m writing this review in hope that I actually get some communication with them.

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Sean
Sean
1 reviews
about 4 years ago
2 out of 5 stars

Damaged Goods - 50% refund

I order several bottles off of Fine drams which took almost a month to arrive - I know things are difficult due to Brexit so no problems there. One bottle, however, had its seal broken and clear evidence that some of the liquid had actually leaked out. I sent pictures and asked for a refund (as the website clearly states this is not a problem with damaged bottles). I was told I’d have to send the damaged bottle back to get a full refund and, after much discussion, agreed upon a 50% refund without having to send the bottle back. I’ve checked what other online retailers do when it comes to damaged goods and they all offer a full refund - I’m disappointed Fine Drams failed to do so and will use other retailers in future.

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about 4 years ago
5 out of 5 stars

Easily 5 stars

Brilliant experience using finedrams, I even made an account here because I was that impressed. It was rather baffling to see a mere 4.2 rating on here, however I can see that this is skewed by some 1 star reviews from a few moronic British buyers who don't understand how Brexit works. It's not the company's responsibility to make you aware of your own countries policies! The site itself has a fantastic selection of whiskey and at great prices (seriously seriously good). In addition the postage is fantastic value as well. In fact it is cheaper than what most UK retailers charge to ship to Belfast even though we are allegedly part of the same country! Postage was incredibly fast too. I will 100% be using them again in the future.

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Carpe Mentula
Carpe Mentula
1 reviews
about 4 years ago
5 out of 5 stars

Initial apprehensions unwarranted.

Ordered some bottles I've found hard to source in the UK. Great price, great delivery, Really well packaged, arrived in less than 2 weeks. Will definitely use again.

Helpful?
about 4 years ago
5 out of 5 stars

Excellent service

Excellent service, and excellent products! With Finedrams I get a chance to buy rare spirits I can’t get any place else, and they’re shipping is excellent! It gets here real fast, less than two weeks! Thanks!

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Mona
Mona
1 reviews
over 4 years ago
5 out of 5 stars

It was great dealing with Jonas

It was great dealing with Jonas; prompt and regular replies abt the delivery and equally fast response in refund! Would be doing the business again for sure!! Thanks Jonas Nidhi

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Dram-a-Day
Dram-a-Day
1 reviews
over 4 years ago
5 out of 5 stars

Wonderful Experience, Great Products and Service

To date I have placed and received two orders and plan to do more. Both were processed without incident, with the product arriving in packaging safer and more secure than the fine China my wife ordered! Fine Drams has allowed me to purchase products not typically available in the USA, and often at prices equal to or less than domestic cost - including shipping. I was also able to order two of my favorite Scotch selections that are usually only available for the Travel/Resort industry. Thank you Fine Drams for the great selection, service, and support. I will be placing another order soon! Matt B.

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over 4 years ago
5 out of 5 stars

5 🌟 Service

Superb customer service from placing the order to delivery. Less than a week from order to delivery from Germany. Will definitely use again.

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Kyle
Kyle
1 reviews
over 4 years ago
5 out of 5 stars

Great Service - Just watch for UK Charges

Iv had over 12 Orders just this Year alone and all have been great and on time. However the last two orders I faced with a £267 Customs Fee. I was aware of this when I first placed the order but after having many pass and not one of them having any problem it did start to rase me some questions. All orders where valued between £250-£700 After reading around it looks like as they first got Shipped from Germany, its the German Customs that are trying to cut down on Tax and having a big effect on Imports in and out. When I was faced with the large fee and Customs hitting me with a £101 handling Fee, I was quick to find out this are not allowed to do this as the order was placed online out of the Area, I understand Tax will have to be paid like on all goods, but please to anyone who is looking to ship to the UK just watch out. However I can't fault this on FineDrams as all orders have been great and still a happy customer. I will be testing the boat with another order but this time with 2-3 bottles and not 9-14 Bottles as I use to haha

Helpful?
over 4 years ago
4 out of 5 stars

Cheers!

Great shop and great support :-)

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