Fine Drams
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MISLEADING SALES PROCESS
The company is not transparent about it's pricing. It appears alongside other UK companies offering seemingly competitive prices. Only much deeper in their website do you find reference to custom charges that would be levied if bought from outside the EU.At no point in the actual buying process is their a warning to be aware of large additional custom costs. I was caught out by this when I bought a whisky (Glen Garioch 12) for the equivalent cost of £45 including £12.50 Parcel Force postage. Only when tracking the package I saw mention of a custom charge. A letter arrived stating I'd need to pay an additional £30 to release the item. I have obviously not proceeded and will now receive a refund minus the delivery cost. Please be aware of this problem and I really do think there should be a requirement for such companies to be obliged to make reference to the added cost during the buying process.