Fine Drams
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Simply Awful!
I have no picture to post because I have received nothing! Having placed an order with Fine Drams on 10 Oct I received an email stating that it was due to be with me between 18-23 Oct. The date came and went. Despite multiple chasing emails and communication on both Instagram & Facebook for an update on my order I was continued left on read with no reply. I eventually got a response from the ‘owner’ who stated I needed to pay some ridiculous hidden customs fees. They were unwilling to assist any further. Even when requesting a refund they stated they would return the moneys in 6 weeks, less they shipping costs. Customer satisfaction and service is evidently not an area of priority as they do not seem to care one iota once payment has been taken. Having had this first time experience strongly led me to question the validity of the company. I wish I had steered clear and gone with a known and reputable company, especially having now read similarly damning reviews on Facebook and Reddit to name but a few forums