FI
Fine Drams
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Limited customer service
The positives are that the site has a good selection, prices are reasonable, and shipping is fast and relatively inexpensive. However, customer service appears to be poor to nonexistent. One of the bottles I ordered arrived with a fairly substantial leak. I sent two emails to customer support with pictures, and also sent messages through Facebook, Instagram, and Reddit. I can even see that they have read the messages, but well over a month later I have received no response. Update 10/17/23. Finedrams indicated that emails to customer support were caught up in the spam filter. They sent a new bottle, which arrived safely today.