Fasthosts Internet Reviews

Very good and fast service and clear communication.

Almond Brexale Tello, was very helpful

Glenn was easy to deal with, very efficient and processed my request quickly and without fuss. He explained the process and what would happen next and was a pleasure to deal with.

Regine C was friendly, knowledgeable and helpful, listened carefully, understood my requirements, and as well as executing my requests she also made some useful suggestions. Her follow-up email made me feel that I am a valued customer. I would also say that your service is very well priced. That is one of my reasons for transferring some of my hosting business to Fasthosts.

Jefferson Quijano and Karen were both friendly and knowledgeable, and helped me to sort out my account very quickly. He is a credit to Fasthosts.

I had a need to swap a package I'd bought to another domain. Climen was extremely helpful, and managed to solve my problem perfectly.

A tech company that uses humans for customer service - YAY! Jefferson Q was super helpful and really understood my issue, he did everything that I needed, and didn't make me feel stupid for not knowing the jargon. What more can I ask for? Fasthosts, hang on to helpful staff like Jefferson Q! update: I had another query about my website - and Johnathon was also very helpful - congratulations and thank you

So helpful with any query we have and with such a prompt response. We have mostly been dealing with Andrea Amores who has given us an exceptional service every time.

I have used Fasthosts for many many years and have found them to 100% reliable on all their services. In this instance, Jefferson Quijano was extremely helpful and dealt with my query in a friendly and professional manner.

Support were once again efficient, professional and polite

Ray is very patient and helpful and helped me access my account with ease, very professional.

Excellent and fast service, so far, but loses two stars on two very important points. First, there's no cPanel or a real alternative, and the second is that there is no native way to access the site directory - you need third-party software. The first point is fine, but the second? No native access to the directory is a big negative.

My query was dealt with very quickly. The required action was explained very clearly in a friendly and efficient manner, and carried out during our telephone call.

Got my domain name in minutes, quick, easy and affordable. Very happy with the service

Fasthosts cannot be faulted! They have served me faithfully for around 20 years. Not once did I find cause to be disappointed with the quality of the products or services of this fine company and its helpful staff. Today Andrea (Amores) again showed the quality of the service available at all times as her knowledge and professionalism was second to none.

We have used FastHosts for many years, generally it has been OK. However, the support system has been updated and is now awful to use and get a response from. When you create a ticket you can only enter 500 words, no images of what the screen shows you. I am still awaiting a response from a ticket submitted 4 weeks ago. There is no way to update or comment on this submission. When you go to the uk guides support site, and select a menu item, instead of getting support pages you get pages offering all the products FastHosts offer with options to purchase them. Come FastHosts sort this out. Thanks for the reply. However I did not get the email. This may be because FastHosts only reply to the Account Holder (accounts) and not the person (IT support) who requested help. Their new ticket system only shows the support request and no replies by FastHost! So it is currently useless.

Kindest and most helpful support staff and customer services. Never feel lost!

Good support and service, agent listened patiently and understood what I needed. Offered options and a discount and followed up with an email. Pleased with Fasthosts service and support over the last 12 months.

Jefferson Quijano was very friendly and polite. He actioned what I needed him to do. Great service.