Excellent Support
Excellent advice, help and support from Karen.

10 months ago
Fantastic service. Dealt with my enquiry efficiently and provided steps for further support moving forward. All dealt with in one online chat session. Thank you
10 months ago
I spoke with Jefferson Quijano and I was offered exceptional help in resolving my issues, I will 100% work with this company again in the future because of Jefferson's efforts
Excellent advice, help and support from Karen.
Very helpful, thanks Kate :)
I have used Fasthosts for several years and cannot fault them. They have provided excellent service throughout. Jefferson Quijano has been very helpful with my recent queries.
Jefferson Quijano answered my query quickly and got is solved with one phone call
Such great customer service! You can actually phone and speak to someone who is always helpful and obliging - very impressed. Louie Gee helped me today and he got my issue sorted within minutes! Thank you
My request was handled in a very professional manner, quickly and from my point of view, with ease.
I needed to renew my domain names and wasn't sure how to go about it, it was Saturday and the company I was originally using has very limited phone support...so I called Fast Hosts, spoke to Sam, who talked me through all the processes, gave me the prices and made it all very straight forward, but I just thought I'd phone IONIS and Go daddy, no need! They were utterly useless, so called Fasthosts back, spoke to Sam, and he walked me through the whole process. Was brilliant!
Cristian was very helpful and sorted out the problem with my email and the Outlook update. I really appreciate getting this resolved. It took us two attempts however, which was fine, as just one setting needed to be adjusted which we sorted on the second attempt. The call dropped out mid-resolution but fortunately i was connected through to Cristian again on the return call I made, so we could continue to try to sort things out. He did suggest the call was being charged, which i don't think it was, and also that there was a bug with Outlook which perhaps there wasn't as it was just a problem with the settings which wasn't adjusted on the first attempt to resolve the difficulty. But no problem overall - we got there in the end.
Arnell, was very efficient and a good help! Much appreciate it. Care and Cured
Utterly refreshing to use a host that picks the phone up when you have a query and takes the time to explain it to you. Fantastic customer services.
I was pleased with Lawrence, a staff at Fasthost, being helpful with my request for rescinding a product I had recently signed up to and offering me a refund.
Well I do not see a single reason to write a long and pointless review. Will keep it simple, I made a purchase by myself domain to publish my website. When looked in to CPanel I find out that email storage does not meet my requirements … One phone call and instead of purchasing additional email , I decide to go ahead with Website builder package which include 50gb email. This is why is worth to call the provider as sometimes u may not see the benefits around u accessible within the same price but offering much more. Agent explain all clearly , answered all questions and was patient not like many other's I was speaking with , just to cut u of short and that’s it. Team at FastHost from very early stage helpful to the limits and kind 5⭐️
I spoke to Lawrence at Fasthosts about a problem with my websites robots text file. He had the problem fixed in a few minutes. Fasthosts have an excellent customer service and are available 24/7. Thanks Lawrence.
Louie Gee, the chap I spoke with at FastHosts was amenable and considerate to my wishes. No attempt to rigorously talk me down from my decision to proceed. V Good service.
good service and nice person Almond Brexale Tello
Jefferson Quijano was able to complete my support request in a friendly and timely manner and showed full knowledge of how to deal with the request.
Levinn, who picked up my query, was fantastic - super nice and super quick!! Can only recommend!!
Mark was great in providing swift help to our issue.
Best hosting provider company, professionals, and most important they love to solve things, instantly and with high quality. Miles B, was the best
The problem was quickly and expertly solved
Based on analysis of 21 reviews rated 1-2 stars for Fasthosts Internet
“Customer enquiry about vps service from fasthost : 3:30 PM Customer Hello, what cpu version exactly is used on RAM V...”
“I submitted a cancel request and a ticket to cancel a VPS I had bought on a monthly basis on 30/06/2025”
“I know that I turned off the renewal but they still charged my account and there is no way to delete your payment opt...”
“I know that I turned off the renewal but they still charged my account and there is no way to delete your payment opt...”
“the virtual cpu is not born out of air lol 3:45 PM Fasthost reply If you don't understand the response I cannot help...”
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Fasthosts Internet is a UK-based hosting provider that offers a range of services designed to simplify online presence for individuals and businesses. The company specializes in web hosting, domain registration, email hosting, and server solutions. With a focus on affordability and flexibility, Fasthosts provides various hosting packages starting from 49p per month, which include features such as up to 500GB of storage, free SSL certificates, and up to five free domain names. Targeting both small businesses and individual users, Fasthosts aims to empower customers with the tools needed to establish and manage their online presence effectively. Their offerings include WordPress hosting, virtual private servers (VPS), and dedicated servers, catering to a broad spectrum of online needs. With a commitment to reliable customer support, Fasthosts ensures that users have access to assistance whenever required, reinforcing its position as a trusted provider in the web hosting industry.
Fasthosts Internet receives overwhelmingly positive feedback, with customers frequently praising the excellent service and support provided by the staff. Reviewers highlight the quick response times and the knowledgeable agents, such as Mark and Jefferson, who efficiently resolve queries and offer clear explanations. Many appreciate the user-friendly account interface and the effective website builder, which surpasses competitors. However, some customers express concerns about billing practices, specifically mentioning issues with renewal charges despite opting out. Additionally, a few users report challenges in building their websites through the platform. Overall, Fasthosts is recognized for its outstanding customer service, making it a reliable choice for many users.
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