Customer service rep
Your customer service rep, Kate was outstanding, helpful, understanding and managed to sort the issue with minimal fuss.

10 months ago
Fantastic service. Dealt with my enquiry efficiently and provided steps for further support moving forward. All dealt with in one online chat session. Thank you
10 months ago
I spoke with Jefferson Quijano and I was offered exceptional help in resolving my issues, I will 100% work with this company again in the future because of Jefferson's efforts
Your customer service rep, Kate was outstanding, helpful, understanding and managed to sort the issue with minimal fuss.
Glen was very patient and helpful over the phone
Easy to do and reasonable prices
Climen was super helpful and patient with me, talked me through my issue to a successful conclusion. Thank you so much
Great customer service Climen helped me understand my bill and the upcoming renewal. It was easy to get in touch with him via the chat. Climen was very polite and helpful.
Climen was really helpful and solved my problem straight away.
I really appreciate Almond Brexale Tello kind suggestions and how he was able to put me through and the massive discount I received is incredibly satisfying. These guys are really good and ready to help. He was giving suggestions which shows he knows his job and he knows what is best for customers like me. Try Fasthost today and have nothing to regret about.😁😁
Had an issue creating a new mailbox, and Climen from Fasthosts was incredibly helpful. He resolved the problem quickly and professionally. Great support, thanks again!
Climen was very helpful and dealt with my query very quickly!
Very helpful support guided me through the process well. Thanks
Invoice query handled swiftly and professionally by Regine C.
REY P was helpful, professional and fixed my issues in a very short time.
Excellent support from Jefferson Quijano, resolved my account issues efficiently. Nice to have a company that doesn't try to squeeze every last penny (when my account had been dormant for a good while).
The IT support staff was great. Thank you to Levinn!
Jefferson Quijano has been amazing really happy how they sort the problems out because i purchased the wrong product. Others should learn from them.
Very Nice services Specially Jem help alot me to explain everything
Returned to complete an alteration to my websites hosting and was helped by Karen. she did a wonderful job and it was all sorted in minutes, i didn't even need to explain why i was there she had read the notes from my previous conversation with someone else beforehand
FastsHosts are great and always really helpful whenever we've called support. Almond Brexale Tello gave fast and friendly customer service. Would happily recommend.
Firstly, I would like express my gratitude about the hard work and relentless attention to detail by two gentleman (Chris Spencer and Chris Reed) who achieved the impossible. It takes hard work, diligence and dedication to achieve your hard work ethics and professionalism. It is a great privilege to be working with you and your team at Fasthosts, I feel in very safe hands. The positive result has been an accumulation of weeks of hard work by numerous dedicated people who sacrifice their own time to help achieve a positive outcome. It is my great pleasure to write this positive review to showcase the exemplary work you and your team complete every week. T.E.C.K Wayne Derbyshire Managing Director
A polite, helpful and efficient response to my query by Rey P
Based on analysis of 21 reviews rated 1-2 stars for Fasthosts Internet
“Customer enquiry about vps service from fasthost : 3:30 PM Customer Hello, what cpu version exactly is used on RAM V...”
“I submitted a cancel request and a ticket to cancel a VPS I had bought on a monthly basis on 30/06/2025”
“I know that I turned off the renewal but they still charged my account and there is no way to delete your payment opt...”
“I know that I turned off the renewal but they still charged my account and there is no way to delete your payment opt...”
“the virtual cpu is not born out of air lol 3:45 PM Fasthost reply If you don't understand the response I cannot help...”
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Fasthosts Internet is a UK-based hosting provider that offers a range of services designed to simplify online presence for individuals and businesses. The company specializes in web hosting, domain registration, email hosting, and server solutions. With a focus on affordability and flexibility, Fasthosts provides various hosting packages starting from 49p per month, which include features such as up to 500GB of storage, free SSL certificates, and up to five free domain names. Targeting both small businesses and individual users, Fasthosts aims to empower customers with the tools needed to establish and manage their online presence effectively. Their offerings include WordPress hosting, virtual private servers (VPS), and dedicated servers, catering to a broad spectrum of online needs. With a commitment to reliable customer support, Fasthosts ensures that users have access to assistance whenever required, reinforcing its position as a trusted provider in the web hosting industry.
Fasthosts Internet receives overwhelmingly positive feedback, with customers frequently praising the excellent service and support provided by the staff. Reviewers highlight the quick response times and the knowledgeable agents, such as Mark and Jefferson, who efficiently resolve queries and offer clear explanations. Many appreciate the user-friendly account interface and the effective website builder, which surpasses competitors. However, some customers express concerns about billing practices, specifically mentioning issues with renewal charges despite opting out. Additionally, a few users report challenges in building their websites through the platform. Overall, Fasthosts is recognized for its outstanding customer service, making it a reliable choice for many users.
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