Excellent agency
Excellent agency

Over a year ago
Our house had been on the market for 9 months with local agents before we decided to try a different approach with Express Estate Agents. It was our best ever experience of an estate agent. They kep... See more
Over a year ago
Charlie Stafford has been a massive help! I’m a first time buyer proceeding on my own and while the offer process was a bit nerve racking for me Charlie made me feel comfortable throughout it. He’s be... See more
Excellent agency
Ryan was always helpful and knowledgeable when I spoke to him on the phone and I was given the right people for viewings and soon had a offer on my house
Friendly helpful efficient
Very helpful and always return my phone calls the same day.
Was like having a close friend helping you can’t thank this company and Lola enough x
Very informative and detailed. Only disappointment is the suggested advertising price isn’t the price range on the letter we received enticing us to join Express. We wouldn’t accept lower price.
The house sold, what more is there to say, great fast service with lots of communication and follow ups. Luke was available and enthusiastic, highly recommend.
From a buyer perspective the process has gone smoothly so far. They have been quick to reply to my enquiry through Rightmove, follow up emails and texts confirming the viewings were efficient. Ryan got back to me really quickly when I provided my feedback on a property and put the offer in and gave me a courtesy call to confirm the details and let me know all the next steps. He called the owner straight away. Overall - friendly, efficient and good customer service experience.
This Company is dreadful. It’s a scam. We went with these people because we were desperate to sell our house,so we could move closer to my wife’s new grandson.they Promised they would sell the house within 30 days? Although they made a sign a contract for 16 weeks. after a few weeks I received a telephone call from the sale agent saying that there is a four bedroom house in the same area that has gone for less money so we need to consider reducing the asking price. We reduced the asking price by £30,000, we had one viewing! two weeks later the same Agent called me again and said exactly the same, there is a 4 bedroom property in your area that is selling for a much lower price which we consider loading the price! I was shocked and pointed out to the girl that this is exactly the same conversation. We had two weeks earlier when we dropped it for 30 grand. I said if we lower it, I would give you two weeks to sell the house? I don’t spoke to a manager Who said under no circumstances could we leave in two weeks time? Moreover that we were tidying into a 16 week contract. I pointed out to the manager that he promised that they could sell our house within the first 30 days. Why is the contract so long, he said to me that they sell 93% of their properties within 30 days however we fall within the 7%. So my answer was you might as well let us leave them because you are not going to be able to sell our house unless we drop it by another £30,000. We never spoke again and they appointed a different agent to help with the sale of our house. Few days later the agent contacted me saying that they were going on annual leave for two weeks, as we only had four weeks left so we could get out of this dreadful contract! These people have no morals at all and could not care less about the owners of the property they just want the commission on any price for your house. If you don’t listen to all the negative feedback about this company, you will find yourself in the same position as we did. I would highly recommend avoiding this type of company at all costs. The remaining time of our contract we received no contract from this so called agency! We have now instructed a high Street estate agent to take over the sale of our house! And this nightmare is now over… read all the feedback for this company and act accordingly!!!
Excellent service very knowledgeable
Lola has gone above and beyond to make it so easy for me to follow She has always been there to answer any questions I have. And she has been Very professional and made things very easy for me to understand. She is a Credit to the company. I can’t thank her enough for all she has done for me. Definitely would recommend this company. Beyond five star rating
A big thank you to Lola . What a lovely person , very helpful and professional . Kept me up to date throughout the process . Would highly recommend
I understand it was my fault that I did not know it was a video call appointment. I did explain my situation over the phone why I could not make the call / video link. I was in a secure chemical factory. The tone of the conversation changed instantly and found her to be very rude. I did try to work around the fact and was willing to talk and book another appointment. My availability is poor due to my profession. The attitude of this individual would not make me want to even proceed with further sales or recommend this company .
The process to view the property i was keen on was easy and stress free. All communications be it phone calls or e-mails have been professional... even replied on a Sunday. Very happy with the service provided and deserves 5 stars.
He was able to give me good advice about the areas I did not know about and gave a a solution that could work
Well informed helpful and new her market
great service giving me every opportunity to ask questions
wonderful job, the sale from the advertisement to offer in less than month. i'm extremely happy, well done!!!
I found communication excellent, James has been a star!
Nice people to deal with. Worked hard to get a quick sale. Very professional.
Based on analysis of 80 reviews rated 1-2 stars for Express Estate Agency
“Dreadful customer service Samantha chased and chased and promised to sell my house quickly”
“They text saying they can re-arrange for Monday and I have given my availability but like the other reviews in the sa...”
“Very poor this a situation where you get what you pay for cheap estate agency cheap service what more do you want”
“Dreadful customer service Samantha chased and chased and promised to sell my house quickly”
“Utterly Disappointing and Costly Experience with Express Estate Agency We recently purchased a property through Expr...”
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Express Estate Agency is a property services company based in the UK, specializing in the sale and letting of residential properties. The company operates primarily through its online platform, allowing clients to access a wide range of services designed to simplify the property transaction process. Express Estate Agency aims to enhance the experience of buying, selling, and renting homes by providing a streamlined and efficient approach. The target market for Express Estate Agency includes homeowners looking to sell their properties, prospective buyers, and landlords seeking to rent out their residential units. By leveraging digital technology, the company facilitates property viewings, valuations, and marketing, making it easier for clients to navigate the real estate market. With a focus on customer support and transparent communication, Express Estate Agency strives to meet the needs of its diverse clientele in the competitive UK property landscape.
Express Estate Agency receives a predominantly positive reception from its clients, with many praising the helpfulness and professionalism of its staff. Reviewers frequently highlight the excellent service provided by agents like Charlie and Lola, who are noted for their responsiveness and ability to ease the buying process. Customers appreciate the quick turnaround in selling properties, with some reporting successful sales within weeks, a stark contrast to their previous experiences with other agencies. However, there are notable complaints regarding unprofessionalism and poor communication, with some clients expressing frustration over missed appointments and lack of follow-up after contracts are signed. Despite these criticisms, the overall sentiment leans towards satisfaction, with many recommending the agency for its effective service.
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