So far so good
So far thrry ahve let me know what's going on and whne I had an issue as I dotn know the process thery have helped and explain it

Over a year ago
Our house had been on the market for 9 months with local agents before we decided to try a different approach with Express Estate Agents. It was our best ever experience of an estate agent. They kep... See more
Over a year ago
Charlie Stafford has been a massive help! I’m a first time buyer proceeding on my own and while the offer process was a bit nerve racking for me Charlie made me feel comfortable throughout it. He’s be... See more
So far thrry ahve let me know what's going on and whne I had an issue as I dotn know the process thery have helped and explain it
Didn't work for us, so hardly express from our point of view.
Great communication, simple and easy to you! Quick in dealing with any queries.
First of all a big thank you to Chantelle and to Shane and the team. I wish I would have instructed from Day 1 instead of wasting time and money on other actions. Big thank you for their approach and strategy and sold our home in 4 weeks. We were previously waiting for 8 months… Thank you for your professionalism!
As a house buyer, I have not had the best experience with estate agents. With other estate agents, I was generally left with the impression that their goal was to protect the seller's interests and that they would not give me information unless they needed to. Although I did not have many dealings with Express Estate Agency because they operate online, I always found them helpful and responsive when I had queries for the seller of the property I have now purchased. They would also give me regular updates e.g. when the seller had completed documents for my solicitors. Olivia Baynes was particularly helpful in providing updates and answering any queries I had.
The process was made simple and it was handled in a pleasant way that made life easier.. Shane was exceptional.
First Time Buyers - Ryan Dillon handled our offer and acceptance and helped us through the start of the process. He was very quick and efficient at responding. Thank you for your help Ryan.
From the initial contact Express have been excellent to deal with. Lola Fantom as the direct link during the sales process has been great, with excellent communication and knowledge.
I have to say Francis has been exceptionally helpful and professional in getting our house on the market and to the point of sold subject to contract and I am sure the rest of the procedure will go as well. I’m very grateful to Francis for her help.
France has been an absolute gem. She acted professionally and represented my wishes. I was kept upto date with viewings. Also she responded to me when I contacted her. I would say that everyone could do with a Frances. It was refreshing to have such a professional, but personable person acting for us.
We initially had our parents home on the market since last July and didn't get an offer or many people through the door. We added our property with Express on the middle of December and this week we got an offer we agreed to (actually had 2 offers). Thank you Mathew for being so proactive and keeping us informed. I highly recommend using this company.
I was expecting a phone call and a few hours later I noticed an email. Not a good system to be emailed without previous notification. So no appointment was kept which was very disappointing. Please contact me verbally and not by messages.
Lola was very helpful and kept us informed
Having someone to put a bit of effort into our sale. Offered alternatives and went to great trouble to say what help could be offered
James has been an outstanding contact person. Always kept me up to date. Real pleasure to work with.
Nikola was very helpful, providing a clear understanding of the process and providing helpful answers to my questions.
Elliot was excellent communication really good
Excellent service, listed my house for sale and it was sold within a week.
The end to end process was very smooth. Quick viewings were arranged. Next steps with the Solicitor etc was arranged swiftly. Ryan Dillon helped keep the pace and followed up really well.
Clear and concise
Based on analysis of 80 reviews rated 1-2 stars for Express Estate Agency
“Dreadful customer service Samantha chased and chased and promised to sell my house quickly”
“They text saying they can re-arrange for Monday and I have given my availability but like the other reviews in the sa...”
“Very poor this a situation where you get what you pay for cheap estate agency cheap service what more do you want”
“Dreadful customer service Samantha chased and chased and promised to sell my house quickly”
“Utterly Disappointing and Costly Experience with Express Estate Agency We recently purchased a property through Expr...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Express Estate Agency is a property services company based in the UK, specializing in the sale and letting of residential properties. The company operates primarily through its online platform, allowing clients to access a wide range of services designed to simplify the property transaction process. Express Estate Agency aims to enhance the experience of buying, selling, and renting homes by providing a streamlined and efficient approach. The target market for Express Estate Agency includes homeowners looking to sell their properties, prospective buyers, and landlords seeking to rent out their residential units. By leveraging digital technology, the company facilitates property viewings, valuations, and marketing, making it easier for clients to navigate the real estate market. With a focus on customer support and transparent communication, Express Estate Agency strives to meet the needs of its diverse clientele in the competitive UK property landscape.
Express Estate Agency receives a predominantly positive reception from its clients, with many praising the helpfulness and professionalism of its staff. Reviewers frequently highlight the excellent service provided by agents like Charlie and Lola, who are noted for their responsiveness and ability to ease the buying process. Customers appreciate the quick turnaround in selling properties, with some reporting successful sales within weeks, a stark contrast to their previous experiences with other agencies. However, there are notable complaints regarding unprofessionalism and poor communication, with some clients expressing frustration over missed appointments and lack of follow-up after contracts are signed. Despite these criticisms, the overall sentiment leans towards satisfaction, with many recommending the agency for its effective service.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.