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Review summary
Eurocell plc is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
I was in your Huddersfield store on the 10th of July, i was so happy with the service,I don't know the name of the man who served me but he was so friendly and helpful ,I just want to say thank you and please pass on my thanks...it was around 11.30 on Thursday the 10th...thank you.
Ordered some trim for a job, got order confirmation and took money but no goods. Emailed them twice to ask when being delivered and ignored both times. Seen reviews on here stating they are professional but in my case totally ignorant and unprofessional, would not use again.
I’ve traded with eurocell for many years and my local branch has a new manager and two new counter staff. They have improved the service level massively. Wendy has really impressed me with the way things have dealt with enquiries and stock levels.
Thanks
My order was delivered next day but I found that I had ordered the wrong items. I telephoned the branch and the returns/refund numbers and the same day the correct items were delivered and the wrong ones collected. It was excellent customer service. Thank you all those I spoke to at Eurocell.
Liked I could get a discontinued ogee bracket's. But confirmation email says they would contact me within 1-3 business days with delivery details. No dispatch notification nor information that it was going to be delivered what so ever! Had to ring customer services on day 4 to find out it was loaded on van at local branch be delivered within a few hours.
It would have been 5* but, a ex employee had mixed up the products before they left there employ, which resulted in me been given the wrong size product ,which was rectified on my return to store and a apology from the staff member for the mix up. good products at a fair price.
Disappointed with Warrington branch booked equipment to replace guttering and conservatory roof booked day off work and paid for additional labour to help was second place on delivery list I called them 14:30 and was told they 1 bracket was missing for guttering and would not be delivered until tomorrow
up date order was delivered later on this evening
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