Eurocell plc is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
I was in your Huddersfield store on the 10th of July, i was so happy with the service,I don't know the name of the man who served me but he was so friendly and helpful ,I just want to say thank you and please pass on my thanks...it was around 11.30 on Thursday the 10th...thank you.
Ordered some trim for a job, got order confirmation and took money but no goods. Emailed them twice to ask when being delivered and ignored both times. Seen reviews on here stating they are professional but in my case totally ignorant and unprofessional, would not use again.
I’ve traded with eurocell for many years and my local branch has a new manager and two new counter staff. They have improved the service level massively. Wendy has really impressed me with the way things have dealt with enquiries and stock levels. Thanks
Great website with easy to navigate pages. The items I require were available for immediate shipping which was free of charge. Great service Eurocell.
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eurocell.co.uk1,000 total • Write a review
Very competitive pricing and promp delivery
Date of experience: June 9, 2025
Good amount of stock convenient location easy website
Date of experience: June 9, 2025
US
i had place my order on 29/05 and to be delivered in 3 working days upto now haven’t received even after every day several call . They don’t have a clue when it’s going to be delivered Just to let you know it’s an online order
Date of experience: June 9, 2025
US
I recently had a Eurocell garden office installed, and even though it was installed just a few weeks ago, I feel confident sharing my thoughts on the overall experience and quality of the product. The design is very attractive, and the finish is clean and low-maintenance. It fits in very well with our garden style. The construction is of high-quality uPVC which offers excellent insulation and weather resistance. Doors and windows are secure and energy-efficient which is essential for year round use. The installation was relatively smooth and the team was professional. The work was completed in a timely manner. Pre-installation communication was excellent. Sales executive Akeel Rafiq explained every step of the process, and followed up to ensure everything was going smoothly.
Date of experience: June 9, 2025
James at Dover depot , very helpful and efficient! Will use again for sure! Many thanks
Date of experience: June 9, 2025
User friendly website, materials required in stock
Date of experience: June 9, 2025
nothing is ever too much, if they dont have something that i need they do try to source from another Eurocell.
Date of experience: June 9, 2025
Quick and easy to navigate website and ordering process through to payment!
Date of experience: June 9, 2025
Now coming this afternoon. A result! Thank you trustpilot!! Dreadful customer service. Impossible to get any response from eurocell enquiries email! Not good enough!
Date of experience: June 9, 2025
