10 months ago
They were very helpful and patient. Nice to speak to someone with a genuinely friendly personality. I would recommend them.
Very pleasant and fast process The customer service team have been fantastic, I spoke to two representatives and both were very knowledgeable, friendly and took ownership of making the switch happen as seamlessly as possible. The whole experience has been very good!
Not happy with the estimated bill for May/June
Everybody is very helpful. And explain everything.
The speed at which this was completed.I was very pleased with the whole process.
Eon has great customer service, with prompt answers to a call, no long queues, and pleasant staff. I've been with them for years and rate them entirely satisfactory. They support Woodland Trust with regular donations, which gets top marks from me!
As a more elderly person I found the switch to Eon not only easy but genuinely refreshing also offered a smart meter which will enable me to track my energy usage Thank you Eon
I was advised my Energy tariff was ending and given several options to go for by Eon. I checked online but could find nothing that could better their prices. So it was very easy just to change on to the Eon tariff. Doing this means very little change to what I am paying now. Given the energy price rises at the moment, I find this quite remarkable.
The customer service is excellent, and I have found E.on next to be be far better in this area than other providers. It is very easy to get through to a person on the phone, and in my experience they have always been very helpful and my reason for calling resolved. My last call I changed my tariff the person I spoke to took there time to explain the tariffs and all charges which was helpful.
I had all the confidence E.ON would work tirelessly helping us through our payment crisis. Thanks to the lovely lady (Nisha) we are now heading in the right direction and feel, for the first time, a sense of control. 5 star service and a great employee for E.ON
Very easy to apply,money in the bank very quickly,exactly as the company said.
Hi My communication by phone and email with E.ON was brilliant! The customer services representative (Charlton) who delt with my case was extremely professional, with timely emails, and telephone communications.
Good company
EON have provided a very good service for me
Easy to change tarrif. Easy to navigate through the process.
I find E.ON an excellent Company to deal with. On sending a meter reading my account is online very quickly and any requests are dealt with immediately, particularly a request for refund of credit. Well done E.ON keep up the good work …
A lady called Marie was very helpful with my initial enquiry and arranged for an engineer to visit. The Engineer was on top of his game and diagnosed the problem quickly, fitted a new component and job was done. Very impressed with him.
very good experience ,
Easy, good communication, straightforward,
I have genuinely never been on the receiving end of such continuous and baffling incompetence. I actually never thought a company could be quite this bad at customer service. I have NEVER seen anything like it! I had my smart meters fitted in November last year. My electricity meter wasn't sending readings. I contacted them in January this year to say it wasn't sending readings, and it was supposed to be resolved. I noticed in March it still wasn't, and E On got in touch with me themselves to say there was a 'discrepancy' with my meter. We had further lenghty back and forth - which included the customer service rep insisting that I had a dual rate meter and then deciding that I didn't, telling me that something called 'Digi' would take about 50 days to get back to me, and another customer service rep randomly popping up to threaten a debt collection process (even though I've always paid my direct debit. To their credit, they apologised for their endless incompetence by giving me £200 credit on my bill. I thought this would be end of it, and that it was resolved. But no! The meter was still not sending them readings. The only time it will collect readings is when I contact customer services and they manually pull a reading from it. I then contacted them again last month I believe it was, to say the meter was still not sending readings. They said they'd now set it to send readings. Over a month later, it still wasn't. I contacted them again, and I also noticed that the system has now decided again that I have a dual rate electric meter, even though we previously established that I don't. I was told it would be passed to the meter team to look into. After I'd heard nothing more after over a week, I chased this up. Someone else pops up and asks me to send a video and photo of my meter tag - which I had ALREADY done back in March during the lengthy back and forth with their so-called customer service. This has been going on since January! Will whoever at E On who reads this review PLEASE not just reply to say they can see that I have raised a complaint and it is being dealt with. PLEASE have someone who is based in the UK telephone me to sort this out once and for all. I am stressed out by going around in circles with you for months on end.
Rebecca was extremely helpful. When she said she’d keep an eye on my account so I could book a smart meter she did. Rebecca contacted me and booked the smart meter for me. The reason I left British gas was because I couldn’t book a smart meter so Rebecca has exceeded my expectations
Based on analysis of 26 reviews rated 1-2 stars for E.ON Next Energy Ltd
“E-on have bombarded me with emails, texts and letters over the last few years to a point where I'm ready to change pr...”
“A-DFBC2930 l am trying to discuss my payment with a person- not a machine”
“To cap it all, just 2 months after putting the direct debit up, they've offered me a refund”
“I was told tonight that the person on my call was by their own admission 'very good at customer service' to then be s...”
“on have so much money belonging to customers in their bank account when it should be in the customers bank accounts,...”
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E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
E.ON Next Energy Ltd receives high praise from customers, with many highlighting the knowledgeable and friendly staff who provide excellent service. Reviewers appreciate the ease of switching providers and the clear communication throughout the process. Many find the online account management straightforward, allowing them to select the best deals for their households. However, some customers express concerns regarding issues with smart meters and the handling of billing, particularly regarding unexpected increases in monthly payments despite being in credit. Overall, while there are minor complaints about service-related issues, the overwhelming sentiment is positive, reflecting a strong customer satisfaction with E.ON Next.
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