10 months ago
They were very helpful and patient. Nice to speak to someone with a genuinely friendly personality. I would recommend them.
As soon as I was able to speak to someone in customer service it so easy, and all was sorted
Easy sign up procedure. Eon deal with your current supplier Changeover was painless We are now £90 a month better off. Longer period of low rate electricity between 12-7am as opposed to only 5 hours from other suppliers
Very helpful you explain everything and when your finished you still asked can is there anything else we can help you with I would never leave E.on great company
Simple and quick🙂
The new installation was completed on time, I was kept informed of the procedure all along, everyone concerned was helpful, I was very impressed.
I spoke to Kieran at Eon via their WhatsApp. (Which is such a great alternative to email/phone) He managed to change my tariff to one that was far cheaper than what I was paying before hand. He was friendly, helpful and did such a great job at getting it sorted for me quickly and efficiently.
Switch to EON went smoothly within 10 days. The Smart Meter was fitted by Morrisons within the time window given.
To be fair, so far so good. They have come a long way over the last few years and appear to have invested heavily in systems and customer service. I’ve only been in a month, so it’s still early days, but if things keep going the way they are, I’ll be mighty impressed
Advisor was brilliant and helped me a lot.Thank you :)
Very good communication with no problems so far, and very good deal for EV charging
Very easy all-round 👌
the actual call was fine but I shouldn't have to call in the 1st place ,if I want to over pay I should be able to without you lowering it all the time.
Lovely lady to speak to and very helpful
Your very quick and efficient, was a lovely easy change over well done guys love ya many thanx 😊
It was plain and simple
Very good the young was excellent in his expansion of all the tariffs
Had issues with correct charges on meter this was looked into and found few problems as was on wrong rate thus was corrected then was undine and I correct again this took some months to sort but we got it sorted in the end
Change from supplier to eon was very fast and efficient. . Was quoted 4 days and that was exactly right. Superb price for my electric vehicles. Saving lots of money.
Work carried by confident engineer
The customer service staff are lovely and really helpful.
Based on analysis of 26 reviews rated 1-2 stars for E.ON Next Energy Ltd
“E-on have bombarded me with emails, texts and letters over the last few years to a point where I'm ready to change pr...”
“A-DFBC2930 l am trying to discuss my payment with a person- not a machine”
“To cap it all, just 2 months after putting the direct debit up, they've offered me a refund”
“I was told tonight that the person on my call was by their own admission 'very good at customer service' to then be s...”
“on have so much money belonging to customers in their bank account when it should be in the customers bank accounts,...”
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E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
E.ON Next Energy Ltd receives high praise from customers, with many highlighting the knowledgeable and friendly staff who provide excellent service. Reviewers appreciate the ease of switching providers and the clear communication throughout the process. Many find the online account management straightforward, allowing them to select the best deals for their households. However, some customers express concerns regarding issues with smart meters and the handling of billing, particularly regarding unexpected increases in monthly payments despite being in credit. Overall, while there are minor complaints about service-related issues, the overwhelming sentiment is positive, reflecting a strong customer satisfaction with E.ON Next.
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