10 months ago
They were very helpful and patient. Nice to speak to someone with a genuinely friendly personality. I would recommend them.
Easy to use fair advice when selecting trariff
Brilliant service
Have used EON for over 13 years and will recommend!!
It was so easy to switch
I have for a few years now had course to get in touch with e on and always had good experience they are invaluable and fabulous to get in touch with the good work must carry on
This was requested as I was in credit by large amount I received this in about 4 days which was excellent thanks eon for great customer service
Very easy to navigate request on line form.
The way i was dealt with,helpful,respectfully,and reassuring.
Excellent service
Why can't energy companies just work out my annual usage, and then divide it by 12 so I pay the same amount each month! E.ON told me 2 months ago that I wasn't paying enough, and just put my direct debit up - this was despite the fact that we were just entering the summer months when usage generally falls. In my case, the usage drop is even greater as I have solar panels, which provide us with electricity and also heat the hot water, reducing gas usage to close to zero. To cap it all, just 2 months after putting the direct debit up, they've offered me a refund......
Answered my questions appropriately
Efficient and professional in every way
It wasn't clear to me how the refund amount had been calculated and it took longer to refund than expected, but it did arrive OK ultimately, Thanks
Steve phoned to say he was on his way On arrival introduced himself and then worked to put in smart meter on gas Worked well and explained what he was doing All checks completed left A very polite and courteous gentleman Thank you please pass on our thank
The lady on the phone made it all so simple, thank you!
Someone is always there to help and give advice
The price is very cheap, and easy to the app.
Easy to obtain quote & transfer supplier quickly & efficiently only difficulty occurred when unable to sign in to provide meter readings - eventually able to do so. generally easy process
Some mixed info on tarrifs but soon sorted, a little confusion
Sophie from customer support was extremely professional and a perfect example on how to deliver a customer's request. She kept me informed at each stage with knowledgeable and friendly approach. With it all be sorted in a quick turnaround. Thank you Sophie.
Based on analysis of 26 reviews rated 1-2 stars for E.ON Next Energy Ltd
“E-on have bombarded me with emails, texts and letters over the last few years to a point where I'm ready to change pr...”
“A-DFBC2930 l am trying to discuss my payment with a person- not a machine”
“To cap it all, just 2 months after putting the direct debit up, they've offered me a refund”
“I was told tonight that the person on my call was by their own admission 'very good at customer service' to then be s...”
“on have so much money belonging to customers in their bank account when it should be in the customers bank accounts,...”
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E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
E.ON Next Energy Ltd receives high praise from customers, with many highlighting the knowledgeable and friendly staff who provide excellent service. Reviewers appreciate the ease of switching providers and the clear communication throughout the process. Many find the online account management straightforward, allowing them to select the best deals for their households. However, some customers express concerns regarding issues with smart meters and the handling of billing, particularly regarding unexpected increases in monthly payments despite being in credit. Overall, while there are minor complaints about service-related issues, the overwhelming sentiment is positive, reflecting a strong customer satisfaction with E.ON Next.
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