E.ON Next Energy Ltd Reviews

Seriously eon next you’ve got my life, emails chats phone calls fix my smart meter, you say you now can’t bill my as my smart meter isn’t working er we’ll fix it, no promise call backs no one is taking charge I’ve had nothing but issues since I was forced to have it installed. Can someone please sort because otherwise how do I pay my bill because your obviously not bothered but I have Better things to do with my day

I am very satisfied with Eon Next.

So great not to sit in a queue, have to go through a disheartening selection process to actually try to talk to someone. To just use WhatsApp is quick, simple, easy and quite frankly a breath of fresh air

Got a EV and do not need a dedicated charger yet. The Eon.Next EV tariff fitted my circumstances. Low peak rate but a very competitive night time rate for charging the EV and any other use.

It was a very easy breezey, at first our application didn't go through but we contacted Eon and spoke to lovely lady called Poppy on wattsapp and she sorted it all and made so easy to do so Many Thanks Lee&Maxine 👍

So helpful having queries answered via what’s app. Advisor helped me change my smart meter fitting date in 3 easy steps and offered lots of alternative dates.

WhatsApp chat was really easy and worked brilliant. Much better than normal chats. I thought was a chat bot or AI but wasn't and they sorted my issue with some good banter along the way. More convenient that website, chat options. Phone calls... I hope all companies use WhatsApp like this

Excellent, clear, quick, polite reply. Questions sorted x

Really easy to locate account information online and advised regards refund for credit on account. No time at all to wait for money to be refunded

Easy to communicate

Was easy to sort out a new tariff

So easy to change tarrifs

Couldn’t be more helpful talk me through tariff and benefits that would suit me would highly recommend

I am quite happy from the service.

Refund was simple to request and delivered to my account quickly.

Good customer service skills

E On app best feature is the ease of use. I always feel I’m in control of what I pay and can clearly see what I have used for both my gas and electricity whenever I need to.

Having flagged concern over my estimated bills and subsequently agreeing to smart metres I have tried to reasonably request that the estimated bills were unrealistic versus usage. To get to the subsequent point when flagging that I was surely being billed incorrectly I have been dealing with three different people to get to the resolution resulting in one non completed investigation, and on several occassions been told to 'not speak over me' yet been routinely spoken over myself. The team are insincere, not authentic and patronising. I was told tonight that the person on my call was by their own admission 'very good at customer service' to then be spoken over and hung up on. I have found the entire customer service team clinical, non skilled and very poor. The entire matter I flagged has not been resolved it is a clear case of pay the bill we dont care if its correct and as the service advisor informed me is just an estimate and to be then told 'I dont think you know what an estimate is'. Shocked at such an atrocious service and with the bill paid. Immediately left them for an alternative energy provider. Worst company service I have experienced in ages. Would rate 0/5 but there was 1 star as lowest.

I have just changed to Eon and the process has been very quick, communication has been fab so so far all good