Quick WhatsApp and my direct debit was…
Quick WhatsApp and my direct debit was reinstated to my requested amount!

10 months ago
They were very helpful and patient. Nice to speak to someone with a genuinely friendly personality. I would recommend them.
Quick WhatsApp and my direct debit was reinstated to my requested amount!
Seriously eon next you’ve got my life, emails chats phone calls fix my smart meter, you say you now can’t bill my as my smart meter isn’t working er we’ll fix it, no promise call backs no one is taking charge I’ve had nothing but issues since I was forced to have it installed. Can someone please sort because otherwise how do I pay my bill because your obviously not bothered but I have Better things to do with my day
I am very satisfied with Eon Next.
So great not to sit in a queue, have to go through a disheartening selection process to actually try to talk to someone. To just use WhatsApp is quick, simple, easy and quite frankly a breath of fresh air
Got a EV and do not need a dedicated charger yet. The Eon.Next EV tariff fitted my circumstances. Low peak rate but a very competitive night time rate for charging the EV and any other use.
It was a very easy breezey, at first our application didn't go through but we contacted Eon and spoke to lovely lady called Poppy on wattsapp and she sorted it all and made so easy to do so Many Thanks Lee&Maxine 👍
So helpful having queries answered via what’s app. Advisor helped me change my smart meter fitting date in 3 easy steps and offered lots of alternative dates.
WhatsApp chat was really easy and worked brilliant. Much better than normal chats. I thought was a chat bot or AI but wasn't and they sorted my issue with some good banter along the way. More convenient that website, chat options. Phone calls... I hope all companies use WhatsApp like this
Excellent, clear, quick, polite reply. Questions sorted x
Really easy to locate account information online and advised regards refund for credit on account. No time at all to wait for money to be refunded
Easy to communicate
Was easy to sort out a new tariff
So easy to change tarrifs
Couldn’t be more helpful talk me through tariff and benefits that would suit me would highly recommend
I am quite happy from the service.
Refund was simple to request and delivered to my account quickly.
Good customer service skills
E On app best feature is the ease of use. I always feel I’m in control of what I pay and can clearly see what I have used for both my gas and electricity whenever I need to.
Having flagged concern over my estimated bills and subsequently agreeing to smart metres I have tried to reasonably request that the estimated bills were unrealistic versus usage. To get to the subsequent point when flagging that I was surely being billed incorrectly I have been dealing with three different people to get to the resolution resulting in one non completed investigation, and on several occassions been told to 'not speak over me' yet been routinely spoken over myself. The team are insincere, not authentic and patronising. I was told tonight that the person on my call was by their own admission 'very good at customer service' to then be spoken over and hung up on. I have found the entire customer service team clinical, non skilled and very poor. The entire matter I flagged has not been resolved it is a clear case of pay the bill we dont care if its correct and as the service advisor informed me is just an estimate and to be then told 'I dont think you know what an estimate is'. Shocked at such an atrocious service and with the bill paid. Immediately left them for an alternative energy provider. Worst company service I have experienced in ages. Would rate 0/5 but there was 1 star as lowest.
I have just changed to Eon and the process has been very quick, communication has been fab so so far all good
Based on analysis of 26 reviews rated 1-2 stars for E.ON Next Energy Ltd
“E-on have bombarded me with emails, texts and letters over the last few years to a point where I'm ready to change pr...”
“A-DFBC2930 l am trying to discuss my payment with a person- not a machine”
“To cap it all, just 2 months after putting the direct debit up, they've offered me a refund”
“I was told tonight that the person on my call was by their own admission 'very good at customer service' to then be s...”
“on have so much money belonging to customers in their bank account when it should be in the customers bank accounts,...”
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E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
E.ON Next Energy Ltd receives high praise from customers, with many highlighting the knowledgeable and friendly staff who provide excellent service. Reviewers appreciate the ease of switching providers and the clear communication throughout the process. Many find the online account management straightforward, allowing them to select the best deals for their households. However, some customers express concerns regarding issues with smart meters and the handling of billing, particularly regarding unexpected increases in monthly payments despite being in credit. Overall, while there are minor complaints about service-related issues, the overwhelming sentiment is positive, reflecting a strong customer satisfaction with E.ON Next.
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