E.ON Next Energy Ltd Reviews

Excellent, customer service very helpful and account set up quickly

App is good although the check and change tariff part wasn't easy to find. Also kept prompting for us to take a refund but I'm aware that credit is built at this time of year for winter. Other than that it was good.

Dealt with Sonia through Whatapp message. I Thought it would be easier than waiting on the phone. I like to say my query was dealt with so efficiently by Sonia. My question was answered and changes made to my Tariff without any issues. It was so easy and without any fuss.

I've just switched supplier to E.ON, NextDrive tariff. The process was very smooth and communication good.

I looked at my Credit Balance and got into a useless position with the website where I had to either request a refund or say I wouldn't want one for 90 days. Pathetic. Tried requesting a refund of zero but was prevented from doing that. I requested a refund of £1 which has been paid but I couldn't easily get out of the trap of either a refund or commit to not wanting one for 90 days. Plenty of room for improvement.

No problems and my query by email was answered very quickly

Fantastic customer service understandable knowledge man that was happy to understand listen and resolve and help couldn't fault him

Very easy to get a refund but can't understand why I have to now pay more each month when I'm still in credit. Apart from that never had any problems with eon.

Highly recommend by family

Fantastic response via WhatsApp - resolved the issue straight away

Very efficient service

Quick response on wattsapp to my query and helpful advice

Found everything with E-on Next very easy whether online or telephone, the latest being the refund I was owed which was sorted immediately.

speed of responce excellent

Was in credit and asked to have some credit back. Was super fast with my response and had the money in my bank within 7 working days 😊

Too many emails.

Excellent customer service. One of the best.

Excellent service and very helpful.

Signed up with eon- next a week ago on a one year fix on my leccy and all went smoothly without any hiccups.