Talked to customer services (Suzy)
Talked to customer services (Suzy), who was absolutely brilliant. Very professional and engaging and sorted my issue, no problem.

10 months ago
They were very helpful and patient. Nice to speak to someone with a genuinely friendly personality. I would recommend them.
Talked to customer services (Suzy), who was absolutely brilliant. Very professional and engaging and sorted my issue, no problem.
Excellent, customer service very helpful and account set up quickly
App is good although the check and change tariff part wasn't easy to find. Also kept prompting for us to take a refund but I'm aware that credit is built at this time of year for winter. Other than that it was good.
Dealt with Sonia through Whatapp message. I Thought it would be easier than waiting on the phone. I like to say my query was dealt with so efficiently by Sonia. My question was answered and changes made to my Tariff without any issues. It was so easy and without any fuss.
I've just switched supplier to E.ON, NextDrive tariff. The process was very smooth and communication good.
I looked at my Credit Balance and got into a useless position with the website where I had to either request a refund or say I wouldn't want one for 90 days. Pathetic. Tried requesting a refund of zero but was prevented from doing that. I requested a refund of £1 which has been paid but I couldn't easily get out of the trap of either a refund or commit to not wanting one for 90 days. Plenty of room for improvement.
No problems and my query by email was answered very quickly
Fantastic customer service understandable knowledge man that was happy to understand listen and resolve and help couldn't fault him
Very easy to get a refund but can't understand why I have to now pay more each month when I'm still in credit. Apart from that never had any problems with eon.
Highly recommend by family
Fantastic response via WhatsApp - resolved the issue straight away
Very efficient service
Quick response on wattsapp to my query and helpful advice
Found everything with E-on Next very easy whether online or telephone, the latest being the refund I was owed which was sorted immediately.
speed of responce excellent
Was in credit and asked to have some credit back. Was super fast with my response and had the money in my bank within 7 working days 😊
Too many emails.
Excellent customer service. One of the best.
Excellent service and very helpful.
Signed up with eon- next a week ago on a one year fix on my leccy and all went smoothly without any hiccups.
Based on analysis of 26 reviews rated 1-2 stars for E.ON Next Energy Ltd
“E-on have bombarded me with emails, texts and letters over the last few years to a point where I'm ready to change pr...”
“A-DFBC2930 l am trying to discuss my payment with a person- not a machine”
“To cap it all, just 2 months after putting the direct debit up, they've offered me a refund”
“I was told tonight that the person on my call was by their own admission 'very good at customer service' to then be s...”
“on have so much money belonging to customers in their bank account when it should be in the customers bank accounts,...”
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E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
E.ON Next Energy Ltd receives high praise from customers, with many highlighting the knowledgeable and friendly staff who provide excellent service. Reviewers appreciate the ease of switching providers and the clear communication throughout the process. Many find the online account management straightforward, allowing them to select the best deals for their households. However, some customers express concerns regarding issues with smart meters and the handling of billing, particularly regarding unexpected increases in monthly payments despite being in credit. Overall, while there are minor complaints about service-related issues, the overwhelming sentiment is positive, reflecting a strong customer satisfaction with E.ON Next.
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