E.ON Next Energy Ltd
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Worst customer service I have ever experienced
I have genuinely never been on the receiving end of such continuous and baffling incompetence. I actually never thought a company could be quite this bad at customer service. I have NEVER seen anything like it! I had my smart meters fitted in November last year. My electricity meter wasn't sending readings. I contacted them in January this year to say it wasn't sending readings, and it was supposed to be resolved. I noticed in March it still wasn't, and E On got in touch with me themselves to say there was a 'discrepancy' with my meter. We had further lenghty back and forth - which included the customer service rep insisting that I had a dual rate meter and then deciding that I didn't, telling me that something called 'Digi' would take about 50 days to get back to me, and another customer service rep randomly popping up to threaten a debt collection process (even though I've always paid my direct debit. To their credit, they apologised for their endless incompetence by giving me £200 credit on my bill. I thought this would be end of it, and that it was resolved. But no! The meter was still not sending them readings. The only time it will collect readings is when I contact customer services and they manually pull a reading from it. I then contacted them again last month I believe it was, to say the meter was still not sending readings. They said they'd now set it to send readings. Over a month later, it still wasn't. I contacted them again, and I also noticed that the system has now decided again that I have a dual rate electric meter, even though we previously established that I don't. I was told it would be passed to the meter team to look into. After I'd heard nothing more after over a week, I chased this up. Someone else pops up and asks me to send a video and photo of my meter tag - which I had ALREADY done back in March during the lengthy back and forth with their so-called customer service. This has been going on since January! Will whoever at E On who reads this review PLEASE not just reply to say they can see that I have raised a complaint and it is being dealt with. PLEASE have someone who is based in the UK telephone me to sort this out once and for all. I am stressed out by going around in circles with you for months on end.