10 months ago
They were very helpful and patient. Nice to speak to someone with a genuinely friendly personality. I would recommend them.
Kept well up to date with the situation of your account
I rang EON to arrange my next fixed tariff the person I talked to was very helpful & gave me one that was suitable!
Really helpful and quick responses
It was so easy to change tariff very good.
the agent was very helpful, he explained everything to me, I ask him questions and him answered me , him was very polite ,
The new terms where easy to follow at a price that I was pleased with.
Very pleased with service
Horrible Threaten you with back billing if you don’t send readings My metres outside they can come 24/7 365 days or give a gas smart metre ! Nope Pestered and harassed for readings
Mixed feelings - A couple of years ago we installed a heat pump. We were on E.ON's variable tariff. Every six months in Spring and Autumn E.ON automatically reassessed our monthly payments. Because the heat pump now ran our hot water and central heating, which were previously on gas, the Spring assessment was too high, reflecting our Winter usage, and the Autumn assessment was too low. Their system was not taking our annual consumption pattern into account. We needed a way of making regular payments through the year based on our true annual consumption. When I explained the problem to the helpline, they were very eager to help and went out of their way to assist, but they can only offer the solutions their system allows them to. While the debit built up over Winter was arguably not exceptional for a heatpump user, I had to pay that off before being put on a new tariff. I am now on a fixed monthly tariff based on the true annual usage. I breathed a sigh of relief when the first payment went through today, and am thankful for that - but then, why should I have to lock myself into a fixed tariff (with an early leaving penalty) to solve the problem? And are other heat pump users having the same problem?
the lady i dealt with was every helpful and moved me onto a cheaper tariff
E-on nex Thank you E on
E.ON Next were very understanding and reassured me that staying with them was the best option. I have no regrets thank you
very friendly and helpful. very happy to be with them
Customer service is always prompt and courteous and above all informative well satisfied with any problems which are always dealt with efficiently
Very good after care. Very knowledgeable.
Excellent service, very quick and easy.
Easy to access, Professional and competitive price
Very quick response from Kyle and very helpful and got our problem solved quickly
my daughter dealt with the enquiry she seemed happy enough
I’ve been with Eon for years now and have had no problems at all. Whenever I have emailed them they were very prompt in replying. Just done another fixed rate with them, which I’m happy about.
Based on analysis of 26 reviews rated 1-2 stars for E.ON Next Energy Ltd
“E-on have bombarded me with emails, texts and letters over the last few years to a point where I'm ready to change pr...”
“A-DFBC2930 l am trying to discuss my payment with a person- not a machine”
“To cap it all, just 2 months after putting the direct debit up, they've offered me a refund”
“I was told tonight that the person on my call was by their own admission 'very good at customer service' to then be s...”
“on have so much money belonging to customers in their bank account when it should be in the customers bank accounts,...”
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E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
E.ON Next Energy Ltd receives high praise from customers, with many highlighting the knowledgeable and friendly staff who provide excellent service. Reviewers appreciate the ease of switching providers and the clear communication throughout the process. Many find the online account management straightforward, allowing them to select the best deals for their households. However, some customers express concerns regarding issues with smart meters and the handling of billing, particularly regarding unexpected increases in monthly payments despite being in credit. Overall, while there are minor complaints about service-related issues, the overwhelming sentiment is positive, reflecting a strong customer satisfaction with E.ON Next.
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