We’ve been with Eon for over 11 years…
We’ve been with Eon for over 11 years and we have never had any problems or issues, it’s been a very good experience.

10 months ago
They were very helpful and patient. Nice to speak to someone with a genuinely friendly personality. I would recommend them.
We’ve been with Eon for over 11 years and we have never had any problems or issues, it’s been a very good experience.
Fayaz.A was again very patient and professional today. I don't have the exact word to appreciate his kind words. God bless you real good. God also reward your kindness towards mankind.
To choose the best rate was easy, EON supplied 6 alternative quotes for me to choose from, easily understood no hidden costs. very simple to choose the plan i wanted and confirmation of change within 1 day. very easy and saved money.
A good service
The rep was very knowledgeable. Explained the new system in a very easy to understand. Come across very professional too.
Very satisfied with the service they provide
Great customer service,clear and precise information
The tremendous help I was given by all eon staff in assisting with my many concerns and problems
Received refund and cheaper monthly DDebits. Whose not to love
Firstly I spoke to a real person on the phone. Explained everything and ended up with a better price than currently on with E.ON saving £800.00 per year. Advice…look at you App as the E.ON App advises you on better prices but you need to act!
Excellent!
Very convenient and easy to change
Had no problems at all
Good communication, I had concerns regarding swapping my e10 account but they assured me it will be the same as before
Simple to arrange the new tariff for the next two years
I used WhatsApp to chat to someone. I got Abubakar and he was brilliant. Very helpful answered my question and offered to change tariff for me. Very pleased.
Very helpful not pushy.
The lady was very polite and dealt with my issues professionally
My complaint was dealt with in a professional manner, by a competent and polite person. After initial response, it was looked into deeper and found that my complaint was legitimate, l believe that shows good aptitude and professionalism on behalf of the company.
Helpful and understanding
Based on analysis of 26 reviews rated 1-2 stars for E.ON Next Energy Ltd
“E-on have bombarded me with emails, texts and letters over the last few years to a point where I'm ready to change pr...”
“A-DFBC2930 l am trying to discuss my payment with a person- not a machine”
“To cap it all, just 2 months after putting the direct debit up, they've offered me a refund”
“I was told tonight that the person on my call was by their own admission 'very good at customer service' to then be s...”
“on have so much money belonging to customers in their bank account when it should be in the customers bank accounts,...”
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E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
E.ON Next Energy Ltd receives high praise from customers, with many highlighting the knowledgeable and friendly staff who provide excellent service. Reviewers appreciate the ease of switching providers and the clear communication throughout the process. Many find the online account management straightforward, allowing them to select the best deals for their households. However, some customers express concerns regarding issues with smart meters and the handling of billing, particularly regarding unexpected increases in monthly payments despite being in credit. Overall, while there are minor complaints about service-related issues, the overwhelming sentiment is positive, reflecting a strong customer satisfaction with E.ON Next.
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