10 months ago
They were very helpful and patient. Nice to speak to someone with a genuinely friendly personality. I would recommend them.
I’ve been with eon a number of years and been satisfied with their service. I’m sure people will tell me they are not the cheapest, but I’m happy to stay with them
Shannon was very personable and gave me all the info i asked for. I do hope she gets the feedback! Thank you Shannon!
Easy to use website. Customers are kept informed of prices changes and appropriate new tarrifs and transfer customers onto them.
It could have been a five, but the tariffs are not laid out clearly which leads to thoughts that it’s not supposed to be too transparent?
Every time I have a worry about billing or other problems, I e-mail your team and they help me immediately, they treat me as a person, friendly and so helpful. It’s a different person most times, but all are equally helpful.
Very good im very happy with you
Quick and accurate response
Excellent service
Monthly statements and fair tarifs
The costumer care was ok, though she was not very clear, can't hear what she was saying very well but I tried...am hoping the tariffs i later choose will be better for me...thank you
It was very easy to renew my Tariff, all the options were laid out clearly.
A good company always pays for what you use. Returns are easy refund.
I have been with EON since the takeover from powergen /northern gas and have found it to be reliable and informative.
Trying to help keep costs down
Can’t give a definitive answer. The only time they contact me is to ask for a reading or to tell me the tariff increases
Straight forward and rates nearly match best others
Whenever l have rung EON whoever l have spoken to has been very helpful.
Good customer service, helpful and understanding to our needs.
JP was excellent Even remembered to call me back as arranged.
Good clear bills whitch are monthly, and a good easy app, that explains everything you need to know.
Based on analysis of 26 reviews rated 1-2 stars for E.ON Next Energy Ltd
“E-on have bombarded me with emails, texts and letters over the last few years to a point where I'm ready to change pr...”
“A-DFBC2930 l am trying to discuss my payment with a person- not a machine”
“To cap it all, just 2 months after putting the direct debit up, they've offered me a refund”
“I was told tonight that the person on my call was by their own admission 'very good at customer service' to then be s...”
“on have so much money belonging to customers in their bank account when it should be in the customers bank accounts,...”
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E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
E.ON Next Energy Ltd receives high praise from customers, with many highlighting the knowledgeable and friendly staff who provide excellent service. Reviewers appreciate the ease of switching providers and the clear communication throughout the process. Many find the online account management straightforward, allowing them to select the best deals for their households. However, some customers express concerns regarding issues with smart meters and the handling of billing, particularly regarding unexpected increases in monthly payments despite being in credit. Overall, while there are minor complaints about service-related issues, the overwhelming sentiment is positive, reflecting a strong customer satisfaction with E.ON Next.
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