Entertainment Earth Reviews

Always love shopping with them! Any issues I’ve ever had they’ve quickly taken care of to my satisfaction! I spoke to Donald earlier and he was such a big help, thank you so much!

Always extremely satisfied and impressed with Entertainment Earth, especially their Customer Support. It was an absolute pleasure speaking with Donald, who got me taken care of with the utmost professionalism and friendliness. I will definitely continue to happily give my business to E.E. because extraordinary individuals like Donald are there if you ever need assistance. Thank you so very much Donald!!

Called and spoke to Donald about a free shipping issue. He pleasantly explained how the situation happened, and then he suggested a way to remedy it. I took him up on his suggestion, and we were done. It would have been easy to simply say "No, I am sorry there is nothing I can do for you" but he did not. Thanks Donald!

Donald was instrumental in helping me prepare my return with ease and professionalism.

Hello this is shannon, let me explain the 5 stars to whom this concerns or reaches out too.. I give 5 stars to a very nice and respectable guy named Donald. I originally called in the first time and got a guy named Garret and he was very rude and not helpful at all from the very start, when he answered the phone and actually hung up on me after telling me multiple times that he couldn't help me and instead of just listening to what I was asking or concerned about from my delivery,after I spent $260.00 for this item not showing any respect for me what so ever, he interrupted me and told me he had to help more important clients that were waiting on other line and he said bye and hung up on me, plain and simply put, so I give him 1 star 0 if I could, However because of this 2nd guy,Donald,who answered when I called back after being hung up on by Garret, Donald said he himself had been there 21 years and he sounded very compassionate and very sincere about my previous experience and wanted to listen to me and asked how he could help and so he just listened and didnt judge,even if there was nothing on that end that could be resolved Donald just offered polite and sincere and more accommodable solutions and or answers to the best of his knowledge, he was very professional and courteous,which I greatly appreciate that from you Donald thankyou so much. I told Donald when he first answered the phone that I was not happy with being hung up on and that I wasn't going to do anymore business with Entertainment Earth ever because of how humiliating and unappreciated I felt after being hung up on from Garret...After talking a while with Donald, I see why he's been there 21 years, I hope he stays a long time...with that experience I had with Donald, I may have to rethink my comment to him about giving E.E. another chance because he definatly made me feel appreciated and respected...so I give Donald 10 stars if I could.I truly believe in the saying, treat others as you want to be treated, AKA the golden rule, and he definatly gets my vote and respect on that note, we need more people in the world like Donald, it would be more pleasant and nice to deal with, with someone who cares about his/her clients in any situation, even if there is nothing that can be done, just someone like Donald to sit up and take notice of a situation and just listen,thats all I or anyone could ask for... Thanks again for being awesome Donald in taking time to acknowledge me and to offer solutions and listen ,I greatly appreciate YOU!!! Sincerely, Shannon Salser

Called in to get the correct address for my order. Donald was awesome in handling this matter and fixed it immediately. Thanks so much for the great customer service Donald!!

Does Amazon accept your invoice dear?

Donald Tapia did an excellent job with helping me. I really appreciated his considerate demeanor and positive attitude

Had some delivery questions for the team at Entertainment Earth…was able to grab the telephone old school style and call customer service to talk with an actual human being, or really good AI. Spoke with Donald in customer service who is longtime employee; very knowledgeable and helpful!! I appreciate the excellent customer service and thoughtful communication.

Mr. Tapia was very helpful, kind, friendly, and knowledgeable. He helped me on an order, and made sure my issue was taken care of.

As always Entertainment Earth has come through to address my concerns! Donald T. quickly and without any hesitation took care of my damage return. He was very personable and I felt confident that my concerns were understood and resolved fluidly. The BEST customer service ever! Thank you!

I called this morning, looking for information on an order. I was lucky enough to have Donald answer the phone. Not only did he exhibit patience, and empathy. He actually went out of his way to help. As an employer, he’s a keeper.

The experience wasn't great initially because our order was improperly returned to Entertainment Earth by UPS. However, after a few emails back and forth with no definitive answer, I called the customer service number provided. Your agent, Donald Tapia, was very personable and professional as he explained what happened. He then waived the reship fee and got our order processed to reship to us. He took great care to ensure that the order would be sent to the correct address, explained how the delivery process would work and even checked the status of another order we're waiting for. He was courteous and professional at all times and I would be very happy to deal with Donald again. Thank you!

Donald was a great help and he was so nice, patient and sweet and helped me out with my problem I had. Give him a raise!!

Donald and Sid are BOTH cool as freak'n hell with me. They we very nice and helped me save some money. 💯 % guys?

UPDATE: the response from Entertainment Earth from my review (below) was extremely unprofessional and manipulative. i was NEVER informed that i got my partial refund and i was left in the dark for weeks. Entertainment Earth is twisting my story to make me look like the bad guy from their response below this negative review of mine. this company is full of narcissistic people and the person replying to my negative review is a professional manipulator and a narcissist. my negative review for this company has proven that i was right about them maintaining their unprofessionalism once again. we funko pop collectors deserve better. be EXTREMELY CAREFUL ordering funko pops from Entertainment Earth. they say their funko pops are "mint condition guaranteed" on their website but that is just false advertisement. i ordered my Homelander funko pop and it arrived damaged to my house. i contacted customer service and i even sent them photos of my damaged funko pop box as evidence but sadly, they don't care about the photos of my damaged box. instead, all they care about are photos of the transit box, which i find extremely bizzare since MAJORITY of the funko pop sellers care for the photos of the damaged funko pop box itself. ALSO, i told the manager named Sam that the transit box had NO DAMAGE and that my funko pop box was the ONLY THING THAT IS DAMAGED. i mentioned this to her THREE TIMES in my email but she still continued to ask me for the photos of the transit box when i CLEARLY answered that question THREE TIMES. Sam the manager and anyone working at Entertainment Earth are incompetent workers who don't read my emails carefully and it's super annoying having to repeat myself. Sam offered me a partial refund, which i had accepted and right when i accepted the partial refund, she wrote to me again asking me for the photos of the transit box, which i had answered her question ALREADY!!! the manager named Sam is clearly incompetent in her job if she's still asking me a question that i had answered three times!!! till this day, i NEVER got my partial refund for the damaged Homelander funko pop that i had requested THREE TIMES. since the manager named Sam failed to solve my issue, i told Sam to forget about my problem because i clearly knew that our conversation is going nowhere due to her terrible reading and comprehension skills and her making me repeating myself THREE TIMES. this is my first and last time ordering from Entertainment Earth. please do better. if you're a serious funko pop collector like myself who REALLY CARES for the condition of the funko pop box, i highly DO NOT recommend shopping here unless you enjoy receiving damaged funko pops and dealing with bad customer service

I was nervous, considering i have never had an issue, or had to return/exhange anything. Called the customer service line and spoke with Donald Tapia. He was very helpful in explaining the process and helped put my nerves at ease. After explaining i would get a replacement or a refund depending on inventory, i explained how disappointed i would be if i had to settle for a refund and he went the extra mile and put one on hold for me. In my eyes it was a christmas miracle, and even something as small as putting something on hold really shows you have employees that go the extra mile! Thanks again! Donald, merry christmas from my family to yours!

Donald Tapia was awesome! He was great at listening and answered all my questions in one fell swoop (unfortunately this is a rare skill nowadays). On top of that he was able to provide more in depth knowledge pertaining to my specific question and he was able to answer additional questions I had regarding potential future outcomes. Talk about a person who knows their stuff and can provide assurance!! Donald is the person you want on your side!

Donald Tapia was extremely helpful when I called. I had made a mistake on my order and he was able to correct it in no time at all. He was very understanding of my situation and did what he could to resolve it and the outcome was better than I was expecting. Huge thanks to Donald. He was very personable and wished me a happy holidays. He made my day!

I have recently come under some new financial crisis that required me to have to cancel all my pre-orders. I had called their office and was connected with Donald Tapia. He did an amazing job and not only cleared my orders and possible debt that I would have been in, but also brightened my spirits during this trying time. Thank you for your support and friendly positive attitude.