Entertainment Earth Reviews

Donald was fast & efficient. Customer service is not easy & even though his first few calls may have been hard he took care of biz for me like a champ! A+++

I had a concern on one of my orders, and i spoke to an agent named Donald, he resolved the issue I was concerned on, Donald is a very kind, very respectful, humble, and a great person, i was very happy he resolved my issue that I was having, I thank you so very much Donald. A+++

Very responsive. Asked about a preorder I had that came in that had some weird timing issues. This was resolved quickly over the chat. Donald was very helpful and timely. Other orders that I had went very smooth and were shipped very securely. EE has been my go to because of the good experiences I've had. Very grateful!

I needed to exchange an item and was fortunate to speak with Donald. He provided exceptional customer service and demonstrated the critical role it plays in retaining customers, especially when resolving issues. He was thorough in his approach, clearly explaining the policies while using relatable examples to ensure I fully understood the process. His passion for customer service was evident in our interaction and his dedication to finding a resolution left a lasting positive impression. It's clear that Donald takes pride in his work, and his efforts have certainly earned my trust and loyalty as a customer. Thank you, Donald, for setting such a high standard!

Donald was a great help. He knows his product and the system Entertainment Earth uses. this is the 3rd time I've talked with him and every time its been a pleasure.

EE mint condition guarantee is BS. They are scammers who send damaged and previously returned products and believe that you will not notice. Both times the shipping box did not present any damage due to the deplorable condition of the figures. They clean their hands and still don't cover the cost of return shipping. I had to shop with you again because you stole my money and made it into store credit to spend on your crap again. I hope they disappear from the market soon, there are better options to buy from. International buyers and those who rent mailboxes in the USA be very careful of these scammers since they are the ones to whom they send all the damaged garbage. By the way, all the praise for Donald Tapia's customer service, don't believe it, terrible attention and attitude, must be the same guy who writes the reviews. Better buy at BBTS excellent service and communication. Greetings

Donald is amazing at customer support! I had called in to reconcile some credit card charges, and he was very patient and took the time to break things down line by line with me so we could get on the same page. He even explained the process so that I would be able to reconcile the charges for all my other orders. I really appreciate all his help and look forward to placing many more orders at EE!

I still can't say enough good things about Entertainment Earth and especially Donald T., who has always taken care of me and my collectable figures. He's a great asset to the company and deserves a 2 week paid vacation to the Bahamas! Thanks guys, you'll always be my number 1 collectables shop. Cheers- Sir Bob

Ordered funko pop in march took till November for them to update that the funk pop was not shipped as it was discontinued

I’ve tried to order a couple Funko Pops from them a few times and it’s taken several months and I never got the pops. I had to cancel both orders because they kept changing the date the pops would be in stock. They didn’t try to fix the situation either.

I ordered four of an action figure from Entertainment Earth and received a mangled shipping box from them with four damaged figures inside. I sent them multiple pictures and they informed me that only one was damaged “in their opinion” and that a refund was denied because I ordered 4 figures hoping for at least 2 mint boxes. Apparently they have a policy of no refunds when you order more than three of anything. BEWARE! They did graciously offer me a 5.00 credit for the “one damaged figure” though. The bottom line is that the shipping box was entirely too small to begin with and never should have left the warehouse packed so poorly. The employee that packed them set me up for failure and now Entertainment Earth refuses to acknowledge it or take responsibility for the bad packing job. I have been an EE customer for years but never again. They apparently pack things very cheaply now and refuse to do anything about it when you show them the proof. They took me for 100 bucks do not let them get you too. Mint condition guarantee… yeah right. EDIT: They have had multiple chances to refund me for the damaged figures but have not. The reply below is an attempt to save face. They have a policy that anyone who purchases more than 3 of anything is just S.O.L. making this the only company that I have ever seen that punishes customers for spending MORE money with them. Any other company would not hesitate to take care of items damaged in shipping but Entertainment Earth does not. AVOID THIS CROOKED COMPANY!

Donald went above and beyond to help me get the best shipping and savings for my McFarlane Toys DC Multiverse Batmobile.

Donald Tapia Was an amazing agent handled the issue and clarified the situation as well. He is very experienced and knowledgeable will contact again if an issue arises. Thank you

This Company is the worst. They always say they have an item, But never do. They will cancel an order for no reason. They are not truthful about their stock.

Donald was very knowledgeable and very courteous to my questioning. I greatly appreciate me getting him today as a customer service rep, talking to him I really felt like Entertainment Earth is more for the people than a big conglomerate company worrying about profits over the people that actually purchase their inventory.

Donald was awesome to work with. It’s because of him that I continue to shop at EE!!

I had a great experience with Donald T. today on the phone! He couldn’t have been nicer and was super helpful in taking care of my issue. We have a lot of similar interests and I could have chatted with him all day! But I restrained myself because I know he has other people to help, lol! Thanks again for a great experience!

I am fairly new to Entertainment Earth as a customer. The orders received have been very well packaged and items arrived in mint condition! On two occasions I called customer service for help with an order and can say I received “over the top” assistance. My issues were addressed and taken care of promptly and with no hassle. Special thanks to Donald and Bri for their excellent service! Both were very helpful and are an attribute to Entertainment Earth!

Donald Tapia helped me immensely in an issue I had. I called and wanted to cancel an order but with my order already processing, it couldn't be cancelled, so I thought that's that but Donald went out of his way to pull some strings and helped me cancel the order and refund me all of my money back. Greatest customer support I have received and can't praise Donald enough. He's for the people!!!!

Donald Tapia is a fantastic customer service representative! Really enjoyed the chat we had and also the fantastic customer service. Have order many things from Entertainment Earth and will continue to do so. Thanks so much. Ben